Foundations of Six Sigma Management

By David M. Levine
Jun 2, 2006

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Successful Applications of Six Sigma Management
Key Ingredients for Success with Six Sigma Management
Benefits of Six Sigma Management
Fundamentals of Improving a Product, Service, or Process
Fundamentals of Inventing–Innovating a Product, Service, or Process
What Is New about Six Sigma Management?
Six Sigma in Non-Manufacturing Industries
Summary

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Design for Six Sigma for Green Belts and Champions: Applications for Service Operations--Foundations, Tools, DMADV, Cases, and Certification

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1.2 Key Ingredients for Success with Six Sigma Management

The key ingredient for a successful Six Sigma management process is the commitment of top management. Executives must have a burning desire to transform their organizations. This means total commitment from the top of the organization to the bottom of the organization. An executive’s commitment is shown in part by how she or he allocates time and resources, and by the questions she or he asks of others. Many Six Sigma executives spend at least 25% of their time on Six Sigma matters and allocate major organizational resources to drive the Six Sigma style of management. If an executive asks: "What was yesterday’s production volume?," she or he is saying: "I care about quantity, not quality." If an executive asks: "What is happening with the Production Department’s Six Sigma projects to increase production volume?," she or he is saying: "I care about quality and quantity."

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