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This chapter is from the book

This chapter is from the book

Sams Teach Yourself Network Troubleshooting in 24 Hours, 2nd EditionSams Teach Yourself Network Troubleshooting in 24 Hours, 2nd Edition

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This chapter is from the book

This chapter is from the book

Sams Teach Yourself Network Troubleshooting in 24 Hours, 2nd EditionSams Teach Yourself Network Troubleshooting in 24 Hours, 2nd Edition

Learn More Buy

Workshop

Workshop time! Here's a brief quiz to help you make the most out of this hour's lesson as well as activities for you to try on your own.

Quiz

  1. An external tape backup unit comes back from repair. You plug it in and boot up your PC. Your PC hangs at the BIOS screen. What do you do?

    1. Call your local repair shop.

    2. Disconnect the tape drive.

    3. Call your brother-in-law who's "into" computers.

    4. Press Ctrl+Alt+Del.

  2. You add non-system software (that is, software targeted to the end user, not a system utility or anything like that) to your NT server that requires a reboot. However, you don't remember the last time the server was rebooted. Upon rebooting, you get a message saying that a service failed to start. You uninstall the software and reboot again. You get the same message. What do you do?

    1. Call Microsoft.

    2. Ask around to see if anybody else has changed anything recently.

    3. Reinstall the software.

    4. Ask around to see if anybody else can install this software.

  3. True or False: New products are typically "bug free."

  4. True or False: Scheduled visits from your vendor (versus drop-in visits) save you time and aggravation.

  5. Everybody has been experiencing network disconnects since yesterday. The only changes that have occurred include John installing new virus protection to his PC and Mary receiving a new PC. What's the correct first step in resolving this problem?

    1. Turn off both Mary's PC and John's PC.

    2. Turn off Mary's PC, but leave John's PC on.

    3. Turn off John's PC, but leave Mary's on.

    4. Fire John and Mary for endangering the common good.

Answers to Quiz Questions

  1. B

  2. B

  3. False

  4. True

  5. A

Activities

  1. Call a vendor with whom you have a good relationship. Talk about change management procedures in place at that organization, and see if you can garner some tips that are useful to you.

  2. Some equipment vendors have white papers about change management in their environments. Fire up your browser and check out this one from Cisco Systems: http://www.cisco.com/warp/public/126/chmgmt.shtml.

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Customer Service

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Other Collection and Use of Information


Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

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Do Not Track

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Security


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Children


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Marketing


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  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
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  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information


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Sale of Personal Information


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While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


Pearson may disclose personal information, as follows:

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  • To investigate or address actual or suspected fraud or other illegal activities
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Links


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact


Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020