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How to Create and Organize an IT Process Catalog

Aug 30, 2002

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Building Operational Excellence: IT People and Process Best Practices

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Asset Management

This process aims to manage and optimize the cost, retention, and ultimate disposal of IT assets including hardware, software, and communications infrastructure.


Tasks	Skills
Maintain and manage the acquisition, maintenance (costs) and disposal of all IT assets Manage vendor contracts and associated terms and conditions Manage portfolios based on optimal "refresh cycles" Track actual versus projected for IT equipment and staff	Basic knowledge of accounting principles Ability to define processes and procedures for acquisition/disposal Ability to develop approaches to simplify customer involvement
Staffing	Automation Technology
Asset management specialist Customer liaison Financial analyst	CA-MICS, IBM SLR, Merrill Consultants' MXG
Best Practices	Metrics
Integrated process and automation for managing IT assets Integration of asset management with corporate processes/automation Use of defined standards for asset life, disposal, and so forth Efficient corporate process for ordering/acquisition	Number of products/number of staff Budget/number of staff Savings (by category)/year
Process Integration	Futures
Inventory management Configuration management Asset tracking	Seamless integration with corporate tools/processes Higher reporting relationship (directly to CIO) More direct tie-in to Customer Advocacy COE (including BRM) Participation in go/no-go buying scenarios

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