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How to Create and Organize an IT Process Catalog

Aug 30, 2002

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Production Control

This process aims at assuring production integrity (often via audits) of the production-acceptance process and job-scheduling functions.


Tasks	Skills
Notify programmers of problems with jobs/transactions Define processes supporting production-acceptance process	Familiarity with restart/recovery procedures for production workloads Attention to detail Understanding of production-environment sequences and mapping to business cycles Understand business checks, balances, and data tolerances
Staffing	Automation Technology
Production coordinator CL/script specialist lOB liaison	Production control software Report-balancing software
Best Practices	Metrics
A uniform method for handling production control across the enterprise A focus on workflow processes to ensure comprehensive management without encumbering clients Systems that integrate scheduling tools and performance-management (policy-based) software A focus on minimizing defects based on continuous improvement of testing and life-cycle processes Development of an ongoing schedule of application optimization A production control method that addresses electronic commerce, ERP, CRM, and other production processes A production method that integrates software configuration management processes to data center change processes	Number of failed applications/month Mean time to resolution Number of scheduling errors and invalid run-time projections Number of applications accepted without proper documentation/testing, and so forth Average time for handling application change requests, by request type
Process Integration	Futures
Production acceptance	New application-management technologies Integrated, enterprise-wide software configuration management Intelligent scheduling tools Self-healing applications and databases (automated tuning) Use of third-party service providers for production control

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