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How to Create and Organize an IT Process Catalog

Aug 30, 2002

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Production Acceptance

This process aims at defining and enforcing criteria for the release and migration of new and modified applications into the production environment. It works with the application developers to facilitate migration by ensuring that life-cycle milestones are achieved and by evaluating standards compliance in the applications.


Tasks	Skills
Understand application development life cycle (ADLC) Apply testing tools, such as simulation and modeling tools and load generation tools Coordinate testing and upgrades between application areas and technical support/operations staff Define requirements for successful completion Develop documentation (with customers) to support operational requirements Receive scheduling criteria for input to production schedules	Understanding must-have requirements—educating customers as to what is needed and why
Staffing	Automation Technology
Production acceptance specialist Application liaison Life-cycle specialist	Testing tools Life-cycle software Documentation tools for application processing
Best Practices	Metrics
Use a common acceptance procedure across the enterprise Use a production acceptance "lab" mirroring infrastructure Define must-have requirements for any application that will be turned over to operations Halt deliverables unless all requirements are met Automate sign-off processes throughout the application development life cycle (ADLC) Modify the ADLC to handle shorter development cycles enabled by packaged software solutions	Average time to production acceptance (by complexity) Number of unsuccessful/partially failed applications implemented Number of reverted deployments Number of errors in scheduling new applications Time to estimate infrastructure cost of new applications (PCM model) Average time to respond to new requests Staffing metrics Number of applications accepted/analyst
Process Integration	Futures
No Items	New production acceptance methods, as follows: – Integrated, enterprise-wide software configuration management – User interfaces for application developers that require conformance to ADLC checkpoints Increased use of third-party service providers in the production assurance process

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