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How to Create and Organize an IT Process Catalog

Aug 30, 2002

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Building Operational Excellence: IT People and Process Best Practices

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Inventory Management

This process aims to provide detailed, accurate, real-time information listing the type, quantity, and location of all IT components.


Tasks	Skills
Use automation (auto discovery) and manual procedures for maintaining full corporate IT inventory Integrate inventory information with asset management, configuration management, and personnel management systems Develop ways to identify inventory opportunities (such as unused items)	Basic understanding of corporate hardware/software Ability to use automated inventory gathering and tracking tools Use of both internal and external cost systems
Staffing	Automation Technology
Inventory specialist Asset specialist Contract specialist Configuration specialist	Tracking tools Auto-discovery tools such as SNMP
Best Practices	Metrics
Use of real-time information systems for all IT inventories Use of automatic warnings regarding lease expirations and other life-cycle events	Group costs/inventory costs Transaction/portfolio exchange costs Number of defects in configurations produced
Process Integration	Futures
No Items	More automation that includes portfolio analysis to evaluate whether it is feasible to swap out older resources for newer components with a lower cost and higher performance

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