- How to Use This Catalog
- Form and Content of Process Catalog Entries
- Application Optimization
- Asset Management
- Budget Management
- Business Continuity
- Business Relationship Management
- Capacity Planning
- Change Management
- Configuration Management
- Contract Management
- Contractor Management
- Cost Recovery
- Data Storage Management
- Facilities Management
- Inventory Management
- Job Scheduling
- Negotiation Management
- Network Management
- Output Management
- Performance Management
- Problem Management
- Production Acceptance
- Production Control
- Physical Database Management
- Quality Assurance
- Security Management
- Service-Level Management
- Service Request Management
- Software Distribution
- System Monitoring
- Tape Management
- Workload Monitoring
Facilities Management
This process aims to keep the facilities that house and support IT operations running correctly. It seeks to eliminate single points of failure and to continuously maintain and upgrade the facilities to keep them at the level required by agreed-to levels of performance and availability.
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Tasks |
Skills |
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Staffing |
Automation Technology |
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Best Practices |
Metrics |
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Staffing/major resource requests Number of service / maintenance requests Time to service requests Actual availability of facilities |
Process Integration |
Futures |
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