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How to Create and Organize an IT Process Catalog

Aug 30, 2002

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Building Operational Excellence: IT People and Process Best Practices

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Facilities Management

This process aims to keep the facilities that house and support IT operations running correctly. It seeks to eliminate single points of failure and to continuously maintain and upgrade the facilities to keep them at the level required by agreed-to levels of performance and availability.


Tasks	Skills
Facilities evaluation Network analysis Space planning Systems planning	Knowledge of architectural design Engineering experience in specialties, including civil, communications, electrical, mechanical/HVAC, fire protection, security
Staffing	Automation Technology
Facilities manager Space planner Site planner	Configuration-modeling tools Homegrown
Best Practices	Metrics
Use of third-party outsource providers Use of a single organization and a uniform process for enterprise-wide facilities management Methods for reducing single points of failure at the facilities level, e.g., redundant sources of electrical power, redundant connections for internetworking	Year-to-year improvements in: – Staffing/major resource requests – Number of service / maintenance requests – Time to service requests – Actual availability of facilities
Process Integration	Futures
No Items	Facilities technology improvements Higher availability (24∴7∴365) Increased redundancy of external utilities (e.g., power, communication Greater modularity and flexibility of base facility

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