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How to Create and Organize an IT Process Catalog

Aug 30, 2002

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Contractor Management

This process manages the activities and deliverables of all IT vendors as they relate to products and services. It is similar to the functions of a business relationship manager, but is directed toward vendors to the IT organization.


Tasks	Skills
Coordinate activities with internal IT groups Define communications channels for each contractor Define processes/procedures for contractor management Eliminate unnecessary processes put in place by vendors Determine appropriate level of vendor involvement in IT projects	Understanding of vendors and vendor deliverables Ability to manage projects with minimal supervision Ability to optimize added value from vendors/contractors
Staffing	Automation Technology
Vendor specialist Relationship managers Project coordinator/manager Hardware/software specialist Service delivery manager	Extensions to various asset-management tools Miscellaneous project-management tools Excel spreadsheets
Best Practices	Metrics
Use of a single approach and process for all vendors and contractors Use of work statements and other communication to define the role of contractors accurately	Number of contracts/staff Number of projects/staff Project results (number of errors, delays)
Process Integration	Futures
No Items	Highly automated process for dealing with contractors (similar to internal management processes) Defined processes for vendor interaction within IT Establishment of vendor risk/reward for each major activity

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