Home > Articles > Certification > Cisco Certification

CCNA Collaboration CICD 210-060 Official Cert Guide: Managing Endpoints and End Users in CUCM

  • Nov 9, 2015
This chapter from CCNA Collaboration CICD 210-060 Official Cert Guide reviews the configuration of endpoints and users in Cisco Unified Communications Manager (CUCM), including setting up basic network services, registering phones, configuration, and bulk administration.
This chapter is from the book

This chapter is from the book

CCNA Collaboration CICD 210-060 Official Cert GuideCCNA Collaboration CICD 210-060 Official Cert Guide

Learn More Buy

This chapter is from the book

This chapter is from the book

CCNA Collaboration CICD 210-060 Official Cert GuideCCNA Collaboration CICD 210-060 Official Cert Guide

Learn More Buy

This chapter covers the following topics:

  • Implementing IP Phones in CUCM: This section reviews the required network services and systems configurations to support IP phones; details the startup and registration processes; and reviews manual, automatic, and bulk administration tasks for adding phones.
  • Describe End Users in CUCM: This section describes the characteristics of end-user configuration in CUCM.
  • Implementing End Users in CUCM: This section reviews the methods by which end users may be added to CUCM, including manual addition, bulk administration, and LDAP synchronization and authentication.

IP phones and end users are important parts of a Unified Communications deployment; after all, without phones or people to use them, what is the point of having the system? This chapter reviews the configuration of endpoints and users in Cisco Unified Communications Manager (CUCM), including setting up basic network services, registering phones, configuration, and bulk administration.

“Do I Know This Already?” Quiz

The “Do I Know This Already?” quiz allows you to assess whether you should read this entire chapter or simply jump to the “Exam Preparation Tasks” section for review. If you are in doubt, read the entire chapter. Table 9-1 outlines the major headings in this chapter and the corresponding “Do I Know This Already?” quiz questions. You can find the answers in Appendix A, “Answers Appendix.”

Table 9-1 “Do I Know This Already?” Foundation Topics Section-to-Question Mapping

Foundation Topics Section

Questions Covered in This Section

Implementing IP Phones in CUCM

1-6

Describe End Users in CUCM

7

Implementing End Users in CUCM

8-10

  1. Which of the following protocols is critical for IP phone operation?

    1. DNS
    2. DHCP
    3. NTP
    4. TFTP

  2. What file does an IP phone first request from TFTP during its startup and registration process?

    1. SEP<mac_address>.cnf.xml
    2. None. The phone receives all information via SCCP signaling.
    3. SEP<mac_address>.xml
    4. XMLDefault.cnf.xml

  3. Which of the following statements is true?

    1. SCCP phone configuration files contain all settings, including date/time and softkey assignments.
    2. SIP phone configuration files are larger than SCCP phone configuration files.
    3. SCCP phone configuration files are exactly the same as SIP phone configuration files.
    4. SIP phone configuration files are much smaller than SCCP configurations files because of the limited feature set of SIP phones.

  4. Which of the following is true of DHCP in CUCM?

    1. The DHCP server capability is no longer available as of CUCM v8.x.
    2. The DHCP service is a basic capability intended for supporting up to 1000 IP phones.
    3. DHCP is mandatory for IP phones.
    4. CUCM supports a proprietary IP address assignment protocol called LLDP.

  5. Which of the following is not a device pool setting?

    1. Cisco Unified Communications Manager Group
    2. Local Route Group
    3. Region
    4. Common Phone Profile

  6. Bob asks you to provide a third DN button and a BLF speed dial for the Auto Parts desk’s 12 7965 IP phones. Which of the following is the best choice?

    1. Modify the standard user softkey template.
    2. Copy the standard user softkey template, name it PartsDesk, and add the requested features.
    3. Copy the standard 7965 SCCP Phone Button template, name it PartsDesk, and add the requested features.
    4. It is not possible to add a third DN and a BLF speed dial to a 7965 IP phone.

  7. Pete recently learned that he can add his own speed dials, subscribe to phone services, and do other useful things via his Self-Care Portal web page. He comes to you complaining that he cannot do any of these things. Why can’t Pete modify his own phone?

    1. The Active Directory GPO is limiting Pete’s permissions.
    2. Pete’s account needs to be associated with his phone in the Device Associations settings in his User Configuration page.
    3. Additional licensing is required to support User Web Page functionality.
    4. Pete must be part of the CCM super users group to make these changes.

  8. Angie changes her Windows domain login password but notices that her password for her Self-Care Portal in CUCM has not changed. Which of the following is true?

    1. LDAP synchronization has not been configured.
    2. Cisco Unified Services for Windows domains has not been configured.
    3. Angie must wait 24 hours for the password to synchronize.
    4. LDAP authentication has not been configured.

  9. Which of the following is not true of LDAP synchronization in CUCM v10.x?

    1. Application user accounts must be configured in LDAP before they can be replicated to CUCM.
    2. End-user accounts that exist in CUCM and which do not exist in LDAP are maintained as local accounts in CUCM.
    3. LDAP checks the user accounts in CUCM and syncs those that also exist in LDAP.
    4. End-user accounts that exist in LDAP are synced to CUCM unless the LDAP sn attribute is blank.

  10. Which is true of LDAP synchronization agreements?

    1. The User Search Base defines the point in the tree where CUCM begins searching. CUCM can search all branches below that point.
    2. The User Search Base defines the point in the tree where CUCM begins searching. CUCM can search all branches above and below that point.
    3. The User Search Base must specify the root of the domain; LDAP Custom Filters must be used to limit the search returns.
    4. All synchronization agreements must run on a regular scheduled basis.
    5. Only one synchronization agreement can be made with a single LDAP system.

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.

Overview


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information


To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information


Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children


This site is not directed to children under the age of 13.

Marketing


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information


If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information


Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact


Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020