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Project Management: Best Practices for IT ProfessionalsProject Management: Best Practices for IT Professionals

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Project Management: Best Practices for IT ProfessionalsProject Management: Best Practices for IT Professionals

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Tell the Customer the Project Is Finished When It's Not

I laughed out loud when a developer claimed that he finished a project on time when I knew it was a completely false assertion. "Come on! You gave the client a box of half-finished bits and then spent eight weeks making it work!" He sheepishly admitted this was the case. I pointed out that the client knew it wasn't finished, just as the development team also knew it.

You may get away with throwing the project over the wall to the customer and running away. You can rest assured that you won't be called back. You've broken trust, and implied that the client is stupid enough to believe the lie of false completion.

You budgeted one week for implementation, and find yourself spending the next month in cleanup. The client knows that you're not fixing deployment issues; you're finishing the project! A side effect of this is that if we fool ourselves about project completion, we don't learn from our estimation and control mistakes.

Bottom line: Call it finished when it's finished. If you're over time, at least have the guts to admit it.

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Other Collection and Use of Information


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Supplemental Privacy Statement for California Residents


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Sharing and Disclosure


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Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020