Home > Articles > Certification > Other IT

This chapter is from the book

This chapter is from the book

Answers and Explanations

  1. Answers A, B, C, and D are all correct. You can launch Word in many ways and all of the responses will do so. Remember, responses are based on Windows XP and Office 2000. You might encounter different results if you're using another version of either software.

  2. Answers A, B, and D are correct. You can use any of these methods to open an existing Word file from inside Word. Answer C is incorrect. Although double-clicking a .doc file in Windows Explorer will open the file, this doesn't match the requirement of opening the file from within Word.

  3. Answers A and C are both correct because both automatically open a new document. Answer B is incorrect because it's incomplete. After choosing New from the File menu, click the General tab and then double-click Blank Document (or select Blank Document, and click OK). Answer D is incorrect because you don't have to close other open documents and it's incomplete, just as Answer B is.

  4. The statement is false. You must name an unsaved file to save it—that much is correct. However, choosing Save or Save As from the File menu or clicking the Save tool on the Standard toolbar will prompt you for a name if the file is unsaved. You can't make a mistake by choosing the wrong Save command when first saving a document.

  5. Answers A, B, C, D, and E are all correct. From inside Word, you have access to all of these possible storage mediums. Any limitations will be imposed by you, not Word. In other words, if you have a Zip drive installed and connected, Word will see it and let you save data to a Zip disk.

  6. The statement is true. Use the Save As command on the File menu to create a new, second file. Use the Rename command after launching the Open dialog box to rename the original file.

  7. Answer B is correct; create a template based on the document. Then, simply apply the template to any existing or new document that has the same formatting requirements. Answer A is incorrect because you can't copy styles from one document to another. Answers C and D are incorrect. You can use either method, but both are inefficient and prone to errors.

  8. Answer C is correct. Because Word is a multitasking application, you can work with several documents open at the same time. Answers A and B are incorrect because they're unnecessary and inefficient. Answer D is incorrect because you don't have to close the original document to open another.

  9. Answers A and B are both correct—either method will lead you to information on inserting a table. Answers C and D are both incorrect. You could do either, but neither shows initiative on your part or takes advantage of existing Word documentation to get the job done the way you want it.

  10. Answers A, B, and C are all correct. Click the file's Close button or choose Close from the File menu to close just the current document. If you attempt to close Word without saving data, Word will prompt you to save open files, but if you answer No, you will lose data. Answer D is incorrect because Exit closes Word and all open documents, not just the current file.

  11. The statement is true. Normal is the mode you'll use most of the time to enter, format, and edit text.

  12. Answer A is 4, Answer B is 1, Answer C is 2, and Answer D is 3.

  13. Answer B is correct. Are you surprised? Answers A, C, and D will all zoom in or out of the document—but only as a whole document. You can't zoom just a specific area of the document. When you zoom in or out, the entire document is enlarged or reduced, respectively, even though you might not realize it.

  14. Answers A, C, and D are correct. Any of these methods will display the Tables and Borders toolbar. Answer B is incorrect because it's incomplete. You must select Toolbars from the View menu to access a list of built-in toolbars.

  15. Answer B is the most correct answer. Checking Spaces and Paragraph Marks will display those characters as formatting marks in any view. Answer A is incorrect; simply switching to Normal view won't display formatting characters. Answer C is incorrect. It would get the job done, but would display all formatting characters, not just the space and paragraph marks. Answer D is incorrect because there isn't a Special Characters command on the View menu.

  16. Answer D is correct. After changing the default folder, Word will save all of your work to this folder, unless you specify otherwise. Answer A is incorrect because no such option exists. Answer B is incorrect because it doesn't change the default folder—saving that file only sets the default folder for that file. Answer C is incorrect because Favorites displays the Favorites list in your Web browser.

  17. The statement is false. Every document's default mode is Insert mode. You don't have to do a thing to insert data except start typing.

  18. Answer C is correct. You can also enter some symbols and characters using keyboard combinations if you know the appropriate keys. Answer A is incorrect; choose Symbol from the Insert menu. Answer B is incorrect because it isn't true. Answer D is incorrect because pressing Ctrl+F2 toggles the document between Normal view and Print Preview.

  19. Answer A is 3, Answer B is 1, Answer C is 5, Answer D is 4, Answer E is 6, and Answer F is 2.

  20. The statement is true. In Insert mode, Word inserts new text between existing characters. Using Overtype mode, Word replaces existing text.

  21. Answers A and C are both correct. Answer B is incorrect. You could retype the character, as suggested in Answer B, but doing so would be inefficient. Answer D is incorrect because Redo cancels an Undo action.

  22. The statement is false. Duplicating text means you copy the text. The result is that the same text appears in more than one spot in the same document or in other documents. When you move text, you don't reproduce it—the text occurs just once, only in a different spot.

  23. Answers C and D are both correct. You could also choose Cut from the Edit menu. Answers A and B are incorrect because clicking Copy simply copies the text to the Clipboard, it doesn't remove the text from the current document.

  24. The statement is false. Deleted or "cut" text can be recovered by choosing Undo or closing the document without saving changes, as long as you haven't saved the document since you deleted the data. Or, you might be able to recover the text from the Clipboard by pressing Ctrl+V.

  25. Answers A and B are correct. Use the Find dialog box to highlight occurrences of specific text. Answer C is incorrect because there is no Find tool on the Standard toolbar, although a Find tool is available—you must add it to a toolbar. Answer D is incorrect because there is no Find command on the View menu. The Find command is on the Edit menu.

  26. The statement is false. Using the Replace dialog, you can click Replace to replace the current occurrence or you can click Replace All to replace every occurrence in the document.

  27. Answers C and D are correct because they're both true. Answers A and B are incorrect because changing the font or font size only affects the selected text or subsequent text. You must select text to change its font or font size.

  28. The statement is true. Alternately, you can choose Bold, Italics, or Underline by choosing Font from the Format menu. Like most formats, you must select existing text to apply the format or toggle the format on and off as you're entering new text.

  29. The statement is true. There are three formatting levels: font, paragraph, and document. Superscript and subscript are applied at the font level.

  30. Answer A is 4, Answer B is 2, Answer C is 3, and Answer D is 1.

  31. Answers B, C, and D are correct. Select text and press Shift+F3 to cycle through proper (title), upper-, and lowercase. Answer A is incorrect because there's no mixed case.

  32. Answers A and D are correct, although D is the most efficient. Answers B and C are incorrect because there's no Color option on the Format menu.

  33. The statement is true. Select the text that contains the formatting you want to copy and then click the Format Painter tool on the Standard toolbar. Then, select the text you want to format using the same attributes.

  34. Answers A, B, and C are all correct. Select a style to change the style for subsequent text. Or, select text and choose a style to change the style for the selected text. Answer D is incorrect. Although you can right-click a text selection to quickly change some formats, you can't apply a style this way.

  35. The statement is false. The feature isn't a default setting. You must turn it on by selecting Language from the Tools menu and choosing Hyphenation. Then, check the Automatically Hyphenate Document option.

  36. Answer C is correct; a paragraph mark determines the end of a paragraph. Answer A is incorrect because the paragraph mark isn't automatic. Answer B is incorrect because it isn't a space character. Answer D is incorrect because it describes how you insert a paragraph mark, not what it is.

  37. Answer C is correct. Both force text to the next line, but that's where the similarities stop. Answer A is incorrect; pressing Ctrl+Enter inserts a page break. Answer B is incorrect because you must manually insert a paragraph mark. Answer D is incorrect because only the paragraph mark creates a paragraph break. You might not recognize the difference visually, but Word knows the difference.

  38. Answers A, B, C, and D are all correct. They are all valid differences between the paragraph mark and a soft carriage return.

  39. Answers B and C are correct. Either will align the text to the right margin. Answer A is incorrect because Justify tries to evenly space text between the right and left margins. Answer D is incorrect because it's incomplete—turn off the alignment when you finish typing the text that you want to align differently from the surrounding text.

  40. Answer A is correct. This will apply a paragraph-level indent property. Answers B and C are both incorrect because pressing Tab will insert only the first line of text. Answer D is incorrect because decreasing the indent and then increasing it will leave the margin right where it started.

  41. Answer C is correct. You can't double-space a portion of a paragraph—you apply spacing to the entire paragraph. Answer A is incorrect because it would double-space the entire paragraph. Answer B is incorrect because it would double-space the entire document. Answer D is incorrect but would give you the results you want. The reason it's incorrect is because the result isn't really a double-spaced section of text, even though it appears that way. All you've done is insert paragraph marks in a nontraditional manner. Doing so could have unintended consequences.

  42. The statement is false. Leading is a paragraph-level format, so you apply it by choosing Paragraph from the Format menu. In addition, leading is the space above and below a paragraph, not the header and footer.

  43. Answer A is 3, Answer B is 1, Answer C is 4, and Answer D is 2.

  44. The statement is false. You can turn on the bullet or numbered list options before entering text. Just remember to turn them off when you're done entering items. Or, you can enter the text, select it, and then click either the Bullet or Numbered List tool.

  45. Answers A, B, and D are correct. Answer C is incorrect because bullet and numbered list formats are applied to lists, which aren't considered paragraphs.

  46. Answer D is correct. The text has a line at the top and a light gray background. Answers A, B, and C are all incorrect because either the border is in the wrong position or the background color is wrong.

  47. Answers A, B, and D are all correct. Without any more information than supplied, you could be printing invitations, postcards, or even pictures. Answer C is incorrect because business envelopes are the wrong size.

  48. Answer B is correct. All four default margins are 1 inch. Answers A, C, and D are incorrect.

  49. Answers C and D are correct because either will force text to the next page. Answer A is incorrect because that keystroke combination inserts a soft carriage return. Answer B is incorrect because it's unnecessary, inefficient, and can have unintended consequences because there's no way to account for all those hard Enters as you edit (add and delete) text.

  50. The statement is partially false. The definition is fine, but the header and footer sections aren't enabled by default. You must enable them to use them.

  51. Answers A, B, C, D, and E are all correct. All of these options are available using the Insert AutoText control.

  52. Answer B is correct where x represents the current page and y equals the total number of pages. Answers A, C, and D are all incorrect.

  53. Answer B is correct. Answer A is incorrect because it's incomplete. Answer C is incorrect because it's incomplete—choose Insert from the Table menu and then select Table. Answer D is incorrect because you left out the Insert command.

  54. Answer D is correct. Press Tab to move from one cell to another in a table. Answer A is incorrect because pressing Enter will add a new line to the cell. Answer B is incorrect because pressing Ctrl+Enter will insert a page break. Answer C is incorrect because Ctrl+Tab will enter a tab in a table cell.

  55. Answers A and D are correct. Using the Select options, you can select the entire table, or the current row, column, or cell. Answers B and C are incorrect because you can't use the Select option to select the column to the right or left or the row above or below the cursor.

  56. Answer B is correct because you're adding a column to the right of 2nd Quarter. Answers A, C, and D are all incorrect.

  57. Answer A is 2, Answer B is 4, Answer C is 1, Answer D is 5, and Answer E is 3.

  58. Answers A, B, and C are correct. You can modify a table's border by changing the border style, width, and color. Answer D is incorrect. You can drop in graphic horizontal lines, but the result isn't part of a table.

  59. The statement is false. You can shade rows, columns, and individual cells.

  60. Answer A is correct. Answer B is incorrect because there's no Graphic command on the Insert menu. Answer C is incorrect because there's no Insert Graphic tool. Answer D is incorrect because the statement is false.

  61. The statement is false. Clicking, or selecting, the image displays selection handles on each corner and in the center of each border.

  62. Answers A and B are correct, but copying the file to the Clipboard and repeatedly pasting the file as needed might be the most efficient solution. Answers C and D are incorrect because the extra document isn't necessary.

  63. Answer C is correct; when you move text or a graphic, you remove it from its original location. Answer A is incorrect. The keystroke combination Ctrl+X cuts the selected text of the graphic from the current document. Answers B and D are incorrect because they're false.

  64. Answers B and C are both correct. Either will maintain the image file's proportional values as you increase or decrease the image. Answer A is incorrect because there's no Stretch command. Answer D is incorrect because it's false.

  65. The statement is true. It really is that easy to delete an image file—just select it and press the Delete key.

  66. Answer D is correct. Use Word's Mail Merge feature to combine address lists and form letters into mass mailings and more. Answers A, B, and C are all incorrect.

  67. Answers A and D are correct. The main document contains the shared text that appears in each finished letter. Answer B is incorrect—a database of names and addresses would most likely represent the mailing list (or data source document). Answer C is incorrect. It's not likely you'd use mail merge to create a sales brochure, although you might use a merge to print mailing labels for the brochures.

  68. The statement is true. A mail merge combines a main document (or form letter) with a mailing list or data source to personalize each letter.

  69. Answers A and B are both correct and will initiate a mail merge if both the main document and the mailing list are defined. Answer C is incorrect because there's no Merge command on the resulting context-sensitive menu. Answer D is incorrect because there's no Mail Merge tool.

  70. The statement is false. Never assume accuracy—proofread your documents carefully for typographical and grammatical errors.

  71. Answers B and D are correct. Press F7 or choose Spelling and Grammar from the Tools menu to start checking spelling and grammar. Answer A is incorrect because the Spelling and Grammar command isn't on the context-sensitive menu. Answer C is incorrect because there's no Spelling command on the Edit menu.

  72. Answers A, B, C, D, and E are all correct. These options are all available when Word encounters a word that isn't in the dictionary.

  73. Answer C is correct. Simply add any word that Word doesn't recognize but that is spelled correctly to the Office custom dictionary. Answer A is incorrect because it's false. Answers B and D are incorrect because these options don't exist.

  74. Answers B and C are correct. Choose Print Preview from the File menu, or click the Print Preview tool to preview the document as it will appear in printed form. Answer A is incorrect because it isn't true. Answer D is incorrect because Print Preview displays the entire document, not just the selected text.

  75. Answers A, B, C, D, E, and F are all correct. Word offers all of these printing options.

  76. Answer C is correct. Word prints to the default printer when you click the Print tool. Answers A, B, and D are all incorrect because Word doesn't offer any of those options when printing. Use the Print command from the File menu to choose a printer other than the default printer for a specific print job.

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.

Overview


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information


To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information


Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children


This site is not directed to children under the age of 13.

Marketing


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information


If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information


Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact


Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020