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This chapter is from the book

This chapter is from the book

Cisco Unified Contact Center Enterprise (UCCE)Cisco Unified Contact Center Enterprise (UCCE)

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This chapter is from the book

This chapter is from the book

Cisco Unified Contact Center Enterprise (UCCE)Cisco Unified Contact Center Enterprise (UCCE)

Learn More Buy

Prepare and Plan

The preparation and planning phases for a UCCE deployment are outside the scope of this book. To achieve success in these phases, it is necessary to engage with a Cisco partner capable of delivering a solution that meets the organization's vision and requirements.

Cisco has a vast product and services catalogue covering a wide range of technologies. It is therefore important that the chosen Cisco partner has a proven background for the planned deployment. To assist with choosing the correct partner, Cisco requires that partners specialize in certain technology areas and prove their capabilities by having an agreed-upon number of trained and qualified staff with access to UCCE laboratory facilities.

For a Cisco partner to deploy and support a UCCE solution, it must have achieved the Authorized Technology Provider (ATP) accreditation for UCCE. The ATP program is an invitation-only program focused on the high-end enterprise contact center marketplace. Only when the partner has satisfied the entry criteria can it then resell and support UCCE solutions.

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Other Collection and Use of Information


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Supplemental Privacy Statement for California Residents


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Sharing and Disclosure


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Links


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Changes to this Privacy Notice


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Last Update: November 17, 2020