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Avinash Shukla (CCIE No. 28418), Senior Leader in Cisco's US Customer Experience (CX) Organization, has 14 years of experience in Cisco CX roles spanning Professional and Technical Services, and extensive expertise in collaboration and data center technologies. He now leads a team of engineers working on Cisco Data Center Technology (Cisco Unified Computing Systems, Hyperconverged Infrastructure, Virtualization, and data center automation). He holds a B.Tech in ECE from IIIT, Hyderabad and has won numerous Cisco awards for customer focus, and has delivered many technical trainings for Cisco partners and customers.