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Sudha Katgeri, CCIE No. 45857, is a technical leader in services for Enterprise Wireless and has been with Cisco since 2006. Besides supporting customer escalations, Sudha collaborates with Customer Experience (CX), Enterprise Networking (ENB) Escalation, Engineering, and Product Management to improve product quality and serviceability in the next-generation Catalyst wireless stack. Sudha has a CCIE in Wireless (#45857) and is an author and contributor to Wireless TAC Innovation Tools like Wireless Config Converter, CLI Analyzer, and several documents on cisco.com.