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150 powerful bite-size techniques for handling virtually every day-to-day management challenge, from motivation and team-building to job design
Three full books of practical techniques for handling virtually every day-to-day management challenge! Discover how to build winning teams and design high-productivity jobs… motivate people when you can’t pay them more… sell your decisions, even when they’re unpopular… use non-verbal communication techniques more effectively… and much more!
From world-renowned leaders and experts, including Stephen P. Robbins, Martha I. Finney, and James O’Rourke
A. The Truth About Managing People
Part I The Truth About Hiring
TRUTH 1 Forget traits; it’s behavior that counts
TRUTH 2 Realistic job previews: what you see is what you get
TRUTH 3 Tips for improving employee interviews
TRUTH 4 Brains matter; or when in doubt, hire smart people
TRUTH 5 Don’t count too much on reference checks
TRUTH 6 When in doubt, hire conscientious people!
TRUTH 7 Hire people who fit your culture: my “good employee” is your stinker!
TRUTH 8 Manage the socialization of new employees
Part II The Truth About Motivation
TRUTH 9 Why many workers aren’t motivated at work today
TRUTH 10 Happy workers aren’t necessarily productive workers!
TRUTH 11 Telling employees to do their best isn’t likely to achieve their best
TRUTH 12 Not everyone wants to participate in setting their goals
TRUTH 13 Professional workers go for the flow
TRUTH 14 When giving feedback: criticize behaviors, not people
TRUTH 15 You get what you reward
TRUTH 16 It’s all relative!
TRUTH 17 Ways to motivate low-skill, low-pay employees
TRUTH 18 There’s more to high employee performance than just motivation
Part III The Truth About Leadership
TRUTH 19 The essence of leadership is trust
TRUTH 20 Experience counts! Wrong!
TRUTH 21 Most people THINK they know what good leaders look like
TRUTH 22 Effective leaders know how to frame issues
TRUTH 23 You get what you expect.
TRUTH 24 Charisma can be learned
TRUTH 25 Make others dependent on you
TRUTH 26 Adjust your leadership style for cultural differences, or when in Rome…
TRUTH 27 When leadership ISN’T important
Part IV The Truth About Communication
TRUTH 28 Hearing isn’t listening
TRUTH 29 Choose the right communication channel
TRUTH 30 Listen to the grapevine
TRUTH 31 Men and women do communicate differently
TRUTH 32 What you do overpowers what you say
Part V The Truth About Building Teams
TRUTH 33 What we know that makes teams work
TRUTH 34 2 + 2 doesn’t necessarily equal 4
TRUTH 35 One bad apple spoils the barrel
TRUTH 36 We’re not all equal: status matters!
TRUTH 37 Not everyone is team material
Part VI The Truth About Managing Conflicts
TRUTH 38 The case FOR conflict
TRUTH 39 Beware of groupthink
TRUTH 40 How to reduce work-life conflicts
TRUTH 41 Negotiating isn’t about winning and losing
Part VII The Truth About Designing Jobs
TRUTH 42 Not everyone wants a challenging job
TRUTH 43 Four Job-design actions that will make employees more productive
Part VIII The Truth About Performance Evaluation
TRUTH 44 Annual reviews: the best surprise is no surprise!
TRUTH 45 Don’t blame me! The role of self-serving bias
TRUTH 46 The case for 360-degree feedback appraisals: more IS better!
Part IX The Truth About Coping with Change
TRUTH 47 Most people resist any change that doesn’t jingle in their pockets!
TRUTH 48 You CAN teach an old dog new tricks
TRUTH 49 Use participation to reduce resistance to change
Part X Some Final Thoughts About Managing Behavior
TRUTH 50 First impressions do count!
TRUTH 51 People aren’t completely rational: don’t ignore emotions!
TRUTH 52 Employee turnover can be a good thing
TRUTH 53 Beware of the quick fix
B. The Truth About Getting the Best from People
PART I The Truth About Employee Engagement
TRUTH 1 You don’t need the carrot or the stick
TRUTH 2 You get the best by giving the best
TRUTH 3 It’s not money that motivates
TRUTH 4 Employee engagement isn’t for sissies
PART II The Truth About Yourself
TRUTH 5 Your behaviors are your brand
TRUTH 6 You can’t give what you don’t have
TRUTH 7 “Best” doesn’t mean the same thing to everyone
TRUTH 8 Think you’re a great leader? Think again.
TRUTH 9 You could be your own worst employee
TRUTH 10 Visionary or beat cop? Your choice
TRUTH 11 You don’t have to be perfect
PART III The Truth About Engaged Cultures
TRUTH 12 Employee happiness is serious business
TRUTH 13 Authentic is better than clever
TRUTH 14 Retention begins with hello
TRUTH 15 The bad will do you good
TRUTH 16 You can sell an unpopular decision
TRUTH 17 Flex is best
TRUTH 18 Nobody cares if you don’t mean to be mean
PART IV The Truth About Motivation
TRUTH 19 Engagement happens one person at a time
TRUTH 20 If you’re a manager, you’re a career coach
TRUTH 21 Ask for cheese–you might get the moon
TRUTH 22 If they aren’t buying it, they aren’t doing it
TRUTH 23 Focusing on what’s right can help solve what’s wrong
PART V The Truth About Performance
TRUTH 24 Compassion promotes performance
TRUTH 25 B players are your A team
TRUTH 26 High performers have enough coffee mugs
TRUTH 27 Discipline deepens engagement
TRUTH 28 You don’t have to inherit the problem employees
TRUTH 29 Performance appraisals are really about you
TRUTH 30 New hires can inspire current employees
PART VI The Truth About Creativity
TRUTH 31 Innovation begins with y-e-s
TRUTH 32 Everyone can be creative
TRUTH 33 You stand between inspiration and implementation
TRUTH 34 Failures promote progress
TRUTH 35 Extreme pressure kills inspired performance
TRUTH 36 Creativity is a balancing act
PART VII The Truth About Communication
TRUTH 37 Open questions ignite inspiring answers
TRUTH 38 Serving your employees means managing your boss
TRUTH 39 Bad news is good news
TRUTH 40 Trivial conversations are essential
TRUTH 41 The way you listen speaks volumes
TRUTH 42 Crap happens
TRUTH 43 Engaged employees need to know more
PART VIII The Truth About Teams
TRUTH 44 Your team has untapped talent
TRUTH 45 People need to fight their own battles
TRUTH 46 Games don’t build teams
TRUTH 47 Answers build teams
TRUTH 48 Your team can lead you to greatness.
TRUTH 49 You’re still the boss
C. The Truth About Confident Presenting
Part I Some Initial Truths
TRUTH 1 Public speaking is not easy, but it’s certainly doable
TRUTH 2 The key to success is preparation
TRUTH 3 Rehearsal is essential
TRUTH 4 Emulating good speakers makes you better
TRUTH 5 Establish goals for your presentation
TRUTH 6 A presentation is a learning occasion
Part II The Truth About Getting Ready to Speak
TRUTH 7 Talk is the work
TRUTH 8 Know what your audience is looking for
TRUTH 9 There is a difference between speaking and writing
TRUTH 10 Preparing a presentation is a relatively simple process
TRUTH 11 Begin by analyzing your audience
TRUTH 12 Know your audience
Part III The Truth About What Makes People Listen
TRUTH 13 Understand what makes people listen
TRUTH 14 Your speaking style makes a difference
TRUTH 15 Anticipate the questions your audience brings to your presentation
TRUTH 16 Listening matters
TRUTH 17 Being an active listener brings real benefits
TRUTH 18 You can overcome the barriers to successful communication
Part IV The Truth About Developing Support for Your Presentation
TRUTH 19 Develop support for your presentation
TRUTH 20 Understand the power of your content
TRUTH 21 The kinds and quality of evidence matter to your audience
TRUTH 22 Structure can help carry an inexperienced speaker
TRUTH 23 Find support for your presentation
TRUTH 24 Use the Internet to support your presentation
Part V The Truth About Getting Up to Speak
TRUTH 25 Select a delivery approach
TRUTH 26 Your introduction forms their first impression
TRUTH 27 Begin with a purpose in mind
TRUTH 28 Keep your audience interested
TRUTH 29 Conclusions are as important as introductions
TRUTH 30 Have confidence in your preparation
TRUTH 31 Repeat the process as often as possible
Part VI The Truth About Managing Anxiety
TRUTH 32 All speakers get nervous
TRUTH 33 Recognize anxiety before it begins
TRUTH 34 Deal with nervous behaviors
TRUTH 35 Keep your nervousness to yourself
Part VII The Truth About Nonverbal Communication
TRUTH 36 Most information is transferred nonverbally
TRUTH 37 The nonverbal process can work for you
TRUTH 38 Nonverbal communication has specific functions
TRUTH 39 Nonverbal communication is governed by key principles
TRUTH 40 Nonverbal communication has an effect on your audience
Part VIII The Truth About Visual Aids
TRUTH 41 Visual aids can help your audience understand your message
TRUTH 42 Understand visual images before you use them
TRUTH 43 Choose the right visual
TRUTH 44 Use PowerPoint effectively
TRUTH 45 Consider speaking without visuals
Part IX The Truth About Handling an Audience
TRUTH 46 Assess the mood of your audience
TRUTH 47 Answer the audience’s questions
TRUTH 48 Handle hostility with confidence
Part X The Truth About What Makes a Presentation Work
TRUTH 49 Know as much as possible about the location
TRUTH 50 Use the microphone to your advantage
TRUTH 51 Know your limits