System Center 2012 Operations Manager Unleashed, 2nd Edition

Description

• Copyright 2013
• Dimensions: 7" x 9-1/8"
• Edition: 2nd

• eBook
• ISBN-10: 0-13-295388-9
• ISBN-13: 978-0-13-295388-7

This is the first comprehensive Operations Manager 2012 technical resource for every IT implementer and administrator. Building on their bestselling OpsMgr 2007 book, three Microsoft System Center Cloud and Data Center Management MVPs thoroughly illuminate major improvements in Microsoft’s newest version–including new enhancements just added in Service Pack 1.

You’ll find all the information you need to efficiently manage cloud and datacenter applications and services in even the most complex environment. The authors provide up-to-date best practices for planning, installation, migration, configuration, administration, security, compliance, dashboards, forecasting, backup/recovery, management packs, monitoring including .NET monitoring, PowerShell automation, and much more.

Drawing on decades of enterprise and service provider experience, they also offer indispensable insights for integrating with your existing Microsoft and third-party infrastructure.

Detailed information on how to…

• Plan and execute a smooth OpsMgr 2012 deployment or migration
• Move toward application-centered management in complex environments
• Secure OpsMgr 2012, and assure compliance through Audit Collection Services
• Implement dashboards, identify trends, and improve forecasting
• Maintain and protect each of your OpsMgr 2012 databases
• Monitor virtually any application, environment, or device: client-based, .NET, distributed, networked, agentless, or agent-managed
• Use synthetic transactions to monitor application performance and responsiveness
• Install UNIX/Linux cross-platform agents
• Integrate OpsMgr into virtualized environments
• Manage and author management packs and reports
• Automate key tasks with PowerShell, agents, and alerts
• Create scalable management clouds for service provider/multi-tenant environments
• Use OpsMgr 2012 Service Pack 1 with Windows Server 2012 and SQL Server 2012



Sample Content

Table of Contents

Introduction    1

Fast Track: A Quick Look at What’s New    2

Part I: Operations Management Overview and Concepts    2

Part II: Planning and Installation    3

Part III: Moving Toward Application-Centered Management    3

Part IV: Administering System Center 2012 Operations Manager    4

Part V: Service-Oriented Monitoring    4

Part VI: Beyond Operations Manager    5

Part VII: Appendixes    6

Disclaimers and Fine Print    6

Part I  Operations Management Overview and Concepts    7

1  Operations Management Basics    9

Ten Reasons to Use Operations Manager    10

The Problem with Today’s Systems    11

Why Do Systems Go Down?    12

No System Is an Island    13

Lack of Notification    14

Lack of Historical Information    15

Lack of Expertise    15

Lack of Methodology    16

Missing Information    16

False Alarms    17

Proliferation of Virtualization and Cloud Computing    17

The Bottom Line    17

Operations Management Defined    18

Microsoft’s Strategy for Operations Management    20

Microsoft’s Dynamic Systems Initiative    21

IT Infrastructure Library and Microsoft Operations Framework    24

ISO 20000    30

Optimizing Your Infrastructure    30

Managing System Health    34

Bridging the Operations Management Gap    35

Connecting Systems.    37

Notification: Errors and Availability    38

Historical Information    43

Built-in Expertise    45

Using a Methodology    47

Catching Missed Information    48

Reducing False Alarms    48

Managing Virtualization and the Cloud    49

Overview of Microsoft System Center    51

Reporting in System Center    52

Service Management    53

Protecting Data    53

Virtual Machine Management    54

Deploy and Manage in the Cloud    55

Orchestration and Automation    55

Cloud-Based Configuration Monitoring    55

Configuration Management.    55

Endpoint Protection    56

The Value Proposition of Operations Manager    56

Summary    57

2  What’s New in System Center 2012 Operations Manager    59

The History of Operations Manager    59

The Early Years: MOM 2000 and MOM 2005    59

Operations Manager 2007    60

Operations Manager 2007 R2 and Beyond    61

Introducing System Center 2012 Operations Manager    62

Supported Configurations    64

Root Management Server and Root Management

Server Emulator    65

High Availability with Resource Pools    67

Network Monitoring Enhancements    70

Monitoring .NET Applications    71

Using PowerShell    72

Saving Overrides    72

Using the Console    73

Web Console Updates    73

Maintenance Mode on Management Servers    75

Dashboards    75

What’s New in Security    75

Connector Functionality Replaced by System Center 2012

Orchestrator    76

Changes in Capacity    76

Terminology and Concepts    77

AEM: Capturing Application Crash Information    77

Operations Manager Agent    77

Audit Collection    77

Classes: Templates for Objects    77

Features Versus Components    77

Gateways    78

Heartbeats: Checking the Health of the Agent    78

Management Group    78

Management Pack    78

Management Server    79

Models    79

Resource Pool    79

RMS Emulator    79

Run As Account    79

Run As Profile    79

User Role    80

Summary    80

3  Looking Inside OpsMgr    81

Architectural Overview    82

System Center 2012 Integration    82

Management Group Defined    85

Server Features    87

Windows Services    95

System Center Management Service    96

System Center Data Access Service    97

System Center Management Configuration Service    97

OpsMgrVSSWriter Service    97

System Center Audit Forwarding Service    97

Audit Collection Service Collector Service    98

Application Performance Monitoring Service.    98

OpsMgr Communications Channels    98

How Does OpsMgr Do It?    101

Management Group Mechanics    101

Service Modeling    103

How Health Models Work    107

About State-Based Monitoring    109

Management Pack Schema    109

Populating the Health Model with Monitors    112

How Rules Differ from Monitors    119

OpsMgr as a Workflow Engine    120

Presentation Layer Scenarios    126

Using the Operations Console    127

Improvements to the Web Console    129

Portals into APM    129

OpsMgr Reporting    131

PowerShell as a Presentation Layer    131

Notification Channels    132

Fast Track    133

Summary    134

Part II  Planning and Installation    135

4  Planning an Operations Manager Deployment    137

Envisioning Operations Manager    139

Understanding History, Requirements, and Goals    139

Vision    141

Scope    141

Risks    141

Planning Operations Manager    142

Designing    142

Planning for Licensing    171

Creating the Plan    175

Sample Designs    179

All-In-One Operations Manager    179

Small Organization    179

Midsized Organization    182

Geographically Dispersed Organization    183

Fast Track    185

Summary    186

5  Installing System Center 2012 Operations Manager    187

Planning Your Implementation    188

Installation Prerequisites.    189

Windows Domain Prerequisites    190

Windows Security Accounts    190

Software Requirements    191

Recommended Order of Installation    196

Single Server Deployment    197

Single Server Deployment: High-level Order of Installation    197

Two Server Deployment    198

Multiple Server Deployment    199

SQL Server    200

First Management Server    200

Additional Management Servers and Consoles    212

Reporting Server    217

Web Console    223

Gateway Server    230

Installing Audit Collection Services    235

Installing ACS on a Secondary Management Server    236

Deploying ACS Reporting to an SSRS Instance    239

Installing Agents on Servers    241

Discovering Windows Computers in a Trusted Domain    241

Manually Installing Agent in an Untrusted Domain or Workgroup    243

Configuring ACS Forwarder for Certificate Operation    246

Enabling ACS Forwarders.    246

Check Online for Update Rollups    247

Importing Windows Server Management Packs    247

Removing OpsMgr    248

Troubleshooting Your Installation    248

Summary    249

6  Upgrading to System Center 2012 Operations Manager    251

Planning Your Upgrade    251

Update OpsMgr 2007 R2 to Cumulative Update 4 or Later    251

Strategic Upgrade Decisions    252

In-Place Upgrade Versus Multi-Homed Migration    254

RMS and Gateway Upgrade Challenges    255

RMS Strategies    256

Gateway Strategies    257

Using the Upgrade Helper Management Pack    258

Performing an In-Place Upgrade    261

Upgrading the Single Server Management Group    262

Upgrading the Distributed Management Group    271

Upgrading from a Secondary Management Server    289

Performing a Multi-Homed Upgrade    297

Deploy OpsMgr 2012 Management Group    298

Multi-Home All Agents    299

Retire the OpsMgr 2007 R2 Management Group    302

Case Studies    304

Small Network: In-place OS, SQL Upgrades    304

Medium Enterprise: Preserve Database    306

Large Enterprise: Multi-Home Strategy    310

Summary    312

Part III  Moving Toward Application-Centered Management    313

7  Configuring and Using System Center 2012 Operations Manager    315

Introducing the Operations Console    315

Connecting to the Operations Console    316

Confirming Management Group Health    319

A Quick Tour of the Operations Console    320

Configuring the Operations Console    323

Using the Monitoring Pane    324

Using the Authoring Pane    342

About the Reporting Pane    352

Administration Pane    355

My Workspace    368

Using Operations Manager: Beyond the Consoles    370

Using the Operations Console    371

Adding Management Packs    371

Deploying Agents    372

Fast Track    372

Summary    373

8  Installing and Configuring Agents    375

Understanding Core Concepts    375

How Discovery Works    376

Scheduling Discovery    378

Approval Process    378

Agent-Managed Systems    379

Agentless Managed Systems    382

Systems in an Unknown State    384

Network Devices    384

UNIX/Linux Systems    384

Discovering and Deploying Agents    384

Agent Supported Platforms    385

Agent Requirements    387

Management Pack Requirements for Operating System

Monitoring    388

Using the Discovery Wizard    389

Manual Agent Installation    398

Active Directory Integration    401

Group Policy Deployment    406

Configuration Manager Agent Deployment    408

Image-Based Deployment    410

OpsMgr Agent Port Requirements    411

Converting Agentless-Managed to Agent-Managed    411

Coexisting OpsMgr Agents with MOM 2005    412

Multi-Homed Agents    412

Managing Agents    413

Validating Agent Functionality    413

Converting Manually Installed Agents and Applying

Update Rollups    414

Event Log Sizes and Configurations    415

Pending Actions    416

Agent Settings    416

Agent Failover    416

Agent Internals    417

Removing or Renaming Agents    418

New User Interface on Windows Agents    419

AEM Versus Agent-Monitored and Agentless Monitoring.    420

Troubleshooting Tips    420

Troubleshooting Windows Agents    420

Troubleshooting UNIX/Linux Agents.    420

Fast Track    421

Summary    421

9  Complex Configurations    423

Implementing High Availability    424

Microsoft Failover Clustering for SQL Server    426

Using Log Shipping    429

Network Load Balancing the Data Access Service    432

Network Load Balancing the Web Console.    433

ACS High Availability    433

High Availability with Resource Pools    436

Modifying the Default Resource Pools Membership Behavior    436

About Gateway Server Resource Pools and Redundancy    439

Creating Resource Pools    441

Managing the RMS Emulator Role    442

Confirming the RMS Emulator Role    442

Moving the RMS Emulator Role    443

Removing the RMS Emulator Role    444

WAN Links and Gateways    445

Multi-Homing Agents    447

Connected Management Groups    450

Designing for Distributed Environments    451

High-Level Steps    451

Potential Pitfalls    453

Fast Track    454

Summary    454

10  Security and Compliance    455

Securing Operations Manager    455

About Role-Based Security    456

Operations on the Data Access Service    457

User Roles and Profiles    459

Run As Profiles and Run As Accounts    469

Required Accounts    473

Database Security.    483

Mutual Authentication    484

Agent Proxying    488

Using SSL to Connect to a Reporting Server    489

Using the Health Service Lockdown Tool    489

About Cross Platform Security    490

Firewall Considerations and Communications Security    491

Using Audit Collection Services    497

Planning for ACS    499

Deploying ACS    508

Administering ACS    512

Fast Track    525

Summary    525

11  Dashboards, Trending, and Forecasting    527

Built-in Dashboard Functionality    527

Using Templates    529

Using the Summary Dashboard    530

Using the Service Level Dashboard    531

Using Widgets    532

Using Widgets in SharePoint    538

What Built-in Dashboard Functionality Does Not Do    539

Prebuilt Dashboards    539

Network Monitoring Dashboards    539

Operations Manager Dashboards    541

APM Dashboards    544

Additional Dashboard Options    545

Visio Integration    546

Savision Live Maps    547

Silect Software    549

Bay Dynamics    549

InFront Consulting System Center Dashboard    549

Dundas Dashboards    549

SharePoint 2007 Dashboards    550

SQL Queries    551

Prebuilt Gadgets    551

Custom Gadgets    551

PerformancePoint    552

Power View    553

Reports, Trending, Forecasting, and Capacity Planning    553

Reporting in OpsMgr    554

Existing Reports and Trending    557

Forecasting and Capacity Planning with OpsMgr    560

Fast Track    562

Additional Reference Links    562

Summary    563

Part IV  Administering System Center 2012 Operations Manager    565

12  Backup and Recovery    567

Roles of Key OpsMgr Files and Databases    568

Establishing a Backup Schedule    570

Database Grooming and Maintenance    572

Grooming the Operational Database    572

Grooming the Data Warehouse Database    573

Grooming the Audit Database    582

Grooming APM Data    582

Database Maintenance    585

Backing Up and Restoring the SQL Server Databases    589

Operations Manager Database Backups    590

Performing Operations Manager Database Restores    595

Moving the OpsMgr Databases to a Different Database Server    597

Backing Up Key Files    602

Backing Up Management Packs    603

Backing Up Reports    607

Backing Up SSRS Encryption Keys    609

Backing Up the IIS Metabase    610

Using Data Protection Manager    611

Installing DPM Agents on Untrusted Computers    611

Installing DPM Agents on Trusted Computers    612

Creating a DPM Protection Group for OpsMgr    613

Monitoring the DPM Status of the OpsMgr Protection Group    614

OpsMgr Recovery Scenarios Using DPM    615

Disaster Recovery Planning    617

Recovering from a Total Loss    617

Using Log Shipping    618

Other Approaches for Database Disaster Recovery    619

Recovering from a Downed Management Server    620

Fast Track    621

Summary    621

13  Administering Management Packs    623

Management Packs Defined    623

Model-Based Management    624

Management Pack Structure and Functionality    624

About Objects    628

Performing Diagnostics and Recovery    629

About Workflows    630

Understanding Data Types    633

Management Pack Elements.    633

ClassType    634

RelationshipType    635

DataType    635

SchemaType    635

Module Types    635

UnitMonitorType    636

Understanding Overrides    636

Management Pack Templates    640

Presentation Types    641

ConsoleTask    641

View    641

Folder    641

Report    642

ReportParameterControl    642

Run As Profiles    642

Sealing Management Packs    642

Finding Management Pack Information    644

Management Pack Updates    644

Determining Management Pack Versions    645

Checking the Version of an Installed Management Pack    646

Importing Management Packs through the Operations

Console    647

Management Pack Bundles    649

Planning for Deployment    650

Determine an Order to Implement Management Packs    650

Initial Tuning: Tuning by Function    651

Troubleshooting Recap    658

Exporting Management Packs    659

Importing Management Packs.    661

Managing Management Packs    666

System Center Internal Library    666

System Center Core Monitoring Agent Management    666

Viewing Management Pack Content and Overrides    667

Listing All Management Packs Associated with a Server    667

Fast Track    667

Summary    668

14  Monitoring with System Center 2012 Operations Manager    669

The Importance of Monitoring    670

About Rules    671

Alert-Generating Rules    672

Collection Rules    678

Using Monitors    686

Unit Monitors    687

Dependency Rollup and Aggregate Rollup Monitors    706

About Alerts    706

Generating Alerts    708

The Life Cycle of an Alert    709

Adding Knowledge    724

Using Company Knowledge    725

Integration with System Center Service Manager    727

ReSearch This: Internal and SharePoint    728

Locating Rules and Monitors in the Operations Console    730

Using Overrides    732

Defining Overrides    732

Creating an Override    734

Using the Authoring Pane to Locate Overrides    737

Using the Reporting Pane to Locate Overrides    738

Using the Command Shell to Locate Overrides    739

Creating Custom Resolution States    740

Maintenance Tuning    742

Whether to Tune or Fix    742

Operations Manager Versus Other Tools: A Difference in Approach    742

Tuning by Color    743

State Monitors Versus Alerts    743

Managing Alerts    744

Maintenance Mode in OpsMgr    745

Resource Kit Utilities    748

Fast Track    750

Summary    750

Part V  Service-Oriented Monitoring    751

15  Monitoring .NET Applications    753

What Is APM?    754

APM Architecture.    755

Installing APM and Configuring .NET Application Monitoring    756

Advanced Settings    761

Additional Configuration    769

IIS Restart and Recycle    777

Configuration Conflicts    779

Identifying Thresholds and Namespaces    779

What APM Collects    781

APM in the Operations Manager Console    784

Using Dashboards    784

APM Views    785

Alerts and Drill-Down    785

Troubleshooting Applications Using the Application

Diagnostics Console    786

Using Views and Dashboards in the Diagnostics Console    786

Managing Events    789

Using the Application Advisor Console    799

Problems Distribution Analysis Report    799

Application Status Report    801

Best Practices for Scheduling Reports    802

Understanding APM Rules    804

Working with Rules    804

Best Practices for Using Rules    807

APM Global Configuration Options    808

Application Diagnostics Configuration    808

Configuring Application Advisor    810

Sensitive Data Considerations    811

Role-Based Access Approach    811

Configuring Data Collection and Using Sensitive Rules    812

Advanced APM Architecture    814

Light Events    815

Event Throttling    816

Aliasing Rules    817

Useful Overrides    819

Low-Level Agent Configuration    821

For AVIcode 5.7 Customers    822

New with Service Pack 1    822

Summary    824

16  Network Monitoring    825

Features and Capabilities    825

Supported Device Types    826

Out of the Box Monitoring    827

Network Monitoring Considerations    828

Firewall Requirements    829

Required Management Packs    829

Capacity Limitations    829

Resource Pool Considerations    830

About SNMP    830

SNMP Versions    830

Communications Basics    832

MIBs and OIDs    833

Using Run As Accounts    834

About SNMP v1 and v2c    835

Using SNMP v3    835

Discovering Network Devices    836

Types of Discovery Methods    837

Stages of Discovery    837

About Port Stitching    839

Creating a Discovery Rule    840

Deleting a Network Device    849

Restoring a Network Device    851

Monitoring Network Devices    851

Network Monitoring Groups and Usage    852

Retrieving Built-In Monitoring Workflows    853

Viewing Operational Data    856

Viewing Historical Data    860

Real World Scenarios    863

Troubleshooting Network Discovery and Monitoring    863

OpsMgr 2007 R2 Migration Considerations    866

Fast Track    868

Summary    869

17  Using Synthetic Transactions    871

Introducing Synthetic Transactions    871

Management Pack Templates    873

Predicting Behavior by Simulation    874

Watcher Nodes    875

Monitoring Web Applications    877

Creating a Web Application Synthetic Transaction    879

Creating a Web Application Availability Synthetic Transaction    889

Using OLE DB to Monitor Databases    896

Creating an OLE DB Synthetic Transaction    896

Viewing the OLE DB Transaction Performance Data    900

Monitoring Network Devices Through Port Activity    902

Creating a TCP Port Monitor    903

Viewing the TCP Port Performance Data    905

Using Synthetic Transactions in Application Monitoring    905

Creating the OLE DB Synthetic Transactions for OpsMgr    906

Creating the Web Availability Synthetic Transactions

for OpsMgr    906

Creating TCP Port Synthetic Transactions for OpsMgr.    907

Using Synthetic Transactions in a Distributed Application    908

Fast Track    909

Summary    910

18  Distributed Applications    911

Distributed Applications Overview    911

The Background of Distributed Applications    912

The Role of the OpsMgr Distributed Application    914

Predefined Distributed Applications    915

Operations Manager Management Group    916

Active Directory Topology Root    921

Enterprise Health Monitoring    925

Internet Explorer Service Template    926

Windows Explorer Data Source Service Template    932

Creating a Distributed Application Health Model    938

Line of Business Web Application Template    942

Messaging Template    948

Terminal Services Farm Template    950

.NET 3 Tier Application    951

Blank Template    952

Fast Track    959

Summary    959

19  Client Monitoring    961

Client Monitoring Features    961

Early Steps to AEM: Dr. Watson    962

Corporate Error Reporting: To AEM and MDOP DEM    962

Monitoring Client Machines    964

Client Monitoring Challenges    965

End User Problems Are Costly    966

Features in OpsMgr for Monitoring Clients    967

Monitoring Agentless Systems    968

AEM Architecture    968

Crash and Hang Monitoring    970

Client Monitoring Reports    982

CEIP and the Microsoft Privacy Statement    986

Monitoring Agent-Managed Systems.    992

Client Monitoring Management Pack    994

Preparing for Synthetic Transaction Monitoring    1000

Fast Track    1001

Summary    1002

Part VI  Beyond Operations Manager    1003

20  Interoperability and Cross Platform    1005

Supported Platforms and Requirements.    1005

OS Monitoring    1007

New in 2012    1007

Cross Platform Agent Architecture    1007

Cross Platform Agent Communication    1008

Performance and Scalability Implications    1009

High Availability    1010

UNIX/Linux Agent Architecture Details    1011

OpsMgr Access to UNIX/Linux Computers    1012

Cross Platform Agent Deployment    1014

Preparing to Discover UNIX/Linux Computers    1015

Importing UNIX/Linux Management Packs    1019

Discovering Systems and Deploying the Agent

(Without Root)    1019

Manually Deploying the Cross Platform Agent    1025

Common Agent Deployment Errors    1026

Finding Monitoring Data in the Console    1027

Using Management Pack Templates    1029

UNIX/Linux Log File Template    1030

UNIX/Linux Process Template    1031

Shell Command Monitoring Templates    1035

Introducing Application Performance Monitoring    1051

JEE Configuration, Discovering, and Monitoring    1053

Configuring JEE Run As Security    1055

Importing JEE Management Packs    1060

Deploying BeanSpy    1062

Locating (Deploying) the BeanSpy Files    1062

Installing BeanSpy    1064

Verifying BeanSpy Is Accessible and Functional    1064

Enabling Deep Monitoring of JEE Applications    1065

Defining Deep Monitoring    1065

Enabling Deep Monitoring on Automatically Discovered JEE Application Servers    1065

Manual Discovery and Deep Monitoring Configuration    1066

Finding Monitoring Information    1067

JEE Application Monitoring Templates.    1069

JEE Application Availability Monitoring    1070

JEE Application Performance Monitoring    1076

Notes on UNIX Commands    1080

Fast Track    1082

Summary    1083

21  System Center 2012 Integration    1085

Service Manager Integration.    1086

System Center Operations Manager Configuration Item Connector    1086

Creating an Alert Connector    1089

Virtual Machine Manager Integration    1095

Configuring OpsMgr/VMM Integration    1096

Integrated Maintenance Mode (Hyper-V Host and Host Cluster Patching)    1101

Dynamically Generated Diagram Views (via Internal Connector)    1101

SQL Server Analysis Services Integration (Forecast Reporting).    1101

Data Protection Manager Integration    1103

Example: Recovering from DPM Backup Failure in the Operations Console    1103

Centralized Management Features    1104

Configuration Manager Integration    1104

Orchestrator Integration    1106

System Center Operations Manager Integration Pack    1106

Forwarding OpsMgr Alerts to/from Third-Party Systems    1110

Maximizing Business Value    1112

Bringing It All Together in the Microsoft Private Cloud    1112

What the Private Cloud Is    1113

Core Characteristics of the Cloud    1113

Benefits of the Cloud    1113

Visualization of Private Cloud Components    1114

Dynamically Generated Distributed Application Models    1114

Dashboard Views    1114

Monitoring Health, Performance, and Capacity    1115

Private Cloud Reporting    1116

Health, Availability, and Performance Reporting    1117

Forecasting (What-If) Reporting    1117

Private Cloud Usage Reporting    1117

Using Chargeback Reporting    1119

Fast Track    1121

Summary    1121

22  Authoring Management Packs and Reports    1123

Authoring Concepts    1123

Using Classes    1124

About Relationships    1126

Health Model    1127

Health Rollup    1128

Getting Started with Authoring    1128

Identifying Monitoring Requirements for the Application    1129

Identifying Monitoring Requirements for Each Component    1130

Writing the Management Pack    1132

Creating Classes    1133

Creating Discoveries    1146

Creating Monitors    1159

Creating Rules    1167

Using Views    1171

Testing Your Management Packs    1172

Creating Reports    1173

Fast Track    1180

Summary    1180

23  PowerShell and Operations Manager    1181

Windows PowerShell Cmdlet Primer    1182

Frequently Used and Useful Cmdlets    1182

PowerShell Execution Policy    1185

Signing PowerShell Scripts    1185

Adding the PowerShell Integrated Scripting Environment    1186

Filtering, Formatting, and Grouping with PowerShell.    1188

What’s New in Operations Manager 2012 PowerShell    1192

Operations Manager 2007 Cmdlets.    1193

Operations Manager 2012 PowerShell Connection    1194

Using PowerShell v2 Feature to Start a Remote Console Connection    1195

Working with OpsMgr Management Group Connections    1195

Working with Agents    1196

Using Get-SCOMAgent    1197

Installing Agents with Install-SCOMAgent    1199

Uninstalling Agents with Uninstall-SCOMAgent    1200

Using Repair-SCOMAgent    1200

About Enable-SCOMAgentProxy    1201

Using Disable-SCOMAgentProxy    1201

Retrieving the AgentApproval Setting    1202

Setting the AgentApproval Setting    1202

Managing Maintenance Mode    1202

Starting Maintenance Mode    1203

Modifying an Active Maintenance Mode Window    1203

Working with Alerts    1203

Using Get-SCOMAlert    1204

About Set-SCOMAlert    1206

Setting Alert Resolution State with Resolve-SCOMAlert    1207

Working with Custom Alert Resolution States    1207

Modifying Alert Resolution Settings    1208

Administering Resource Pools    1209

Managing Licensing    1211

Retrieving License Information    1212

Upgrading from an Evaluation Copy    1212

Managing the RMS Emulator    1212

Determining the RMS Emulator    1212

Moving the RMS Emulator Role    1213

Removing the RMS Emulator Role    1213

Database Cmdlets    1214

Determining Operational Database Grooming Settings.    1214

Changing Grooming Settings for the Operational Database    1215

Retrieving Data Warehouse Database Settings    1216

Updating Data Warehouse Database Settings    1216

Creating Overrides in Bulk    1216

Exploring Classes and Instances    1218

Browsing Classes    1218

Exploring Discovered Instances    1218

Exploring Relationships.    1219

Exploring Groups    1219

Managing Notification Subscriptions    1220

Temporarily Disabling All Notification Subscriptions    1221

Removing Notification Subscriptions    1221

Copying Subscriptions    1221

Scripting Recurring Tasks    1222

Sample Scripts for Common Scenarios    1222

Some Useful One-Liners    1226

Fast Track    1229

Summary    1229

24  Operations Manager for the Service Provider    1231

OpsMgr and Service Delivery    1232

The Evolution of Microsoft Management Tools    1232

The Opportunity and Challenge    1235

Tools for Measuring Service    1235

The Management Cloud    1237

Defining the Management Cloud    1237

Minimum Architecture Requirements    1238

Scaling Models for the Service Provider    1240

Certificates and OpsMgr    1244

Enterprise Versus Stand-Alone CA    1245

Deploying the Certificate Authority    1248

Creating and Preparing the OpsMgr Certificate Template    1249

Publishing the Certificate Authority to the Internet    1250

Issuing OpsMgr Authentication Certificates    1254

Multi-Tenant OpsMgr    1261

Service Provider Business Requirements    1261

Techniques to Achieve Customer Isolation.    1261

The Customer Network    1275

Connectivity and Remote Access    1276

Installing the Gateway and Pushing Agents    1276

Manually Installing Direct-Reporting Agents    1277

Discovering Network Devices    1277

Enabling Deliverables    1278

Introducing Service Provider Foundation    1278

How SPF Helps Service Providers    1278

Brief Overview of SPF Internals    1279

Fast Track    1281

Summary    1281

Part VII  Appendixes    1283

A  OpsMgr By Example: Configuring and Tuning Management Packs    1285

Office SharePoint 2010    1286

SharePoint 2010 Management Pack Download    1286

SharePoint 2010 Management Pack Documentation    1287

Key Installation Steps for the SharePoint 2010 Management Pack    1287

Key Configuration Steps for the SharePoint 2010 Management Pack    1288

Common Alert Tuning for the SharePoint 2010 Management Pack    1291

Reference Links for the SharePoint 2010 Management Pack    1293

Lync Server 2010    1294

Lync Server 2010 Management Pack Download    1294

Lync Server 2010 Management Pack Documentation    1294

Key Installation Steps for the Lync Server 2010 Management Pack    1295

Key Configuration Steps for the Lync Server 2010 Management Pack    1295

Common Alert Tuning for the Lync Server 2010 Management Pack    1296

Reference Links for the Lync Server 2010 Management Pack.    1297

Dell Management Pack    1297

Dell Management Pack Download    1297

Dell Management Pack Documentation    1297

Key Installation Steps for the Dell Management Pack    1297

Key Configuration Steps for the Dell Management Pack    1300

Reference Links for the Dell Management Pack    1300

Network Monitoring    1301

Network Monitoring Packs Download    1301

Network Monitoring Packs Documentation.    1301

System Center 2012 Configuration Manager    1301

ConfigMgr 2012 Management Pack Download    1301

Configuration Manager 2012 Management Pack Documentation    1302

Key Installation Steps for the Configuration Manager 2012 Management Pack    1302

Key Configuration Steps for the ConfigMgr 2012 Management Pack    1302

Common Alert Tuning for the ConfigMgr 2012 Management Pack    1303

System Center 2012 Orchestrator    1303

System Center 2012 Orchestrator Monitoring Pack Download    1304

System Center 2012 Orchestrator Monitoring Pack Documentation    1304

System Center 2012 Orchestrator Monitoring Pack Prerequisites    1304

Key Installation Steps for the System Center 2012 Orchestrator Monitoring Pack    1304

Using the System Center 2012 Orchestrator Monitoring Pack    1305

Windows Azure Applications    1305

Windows Azure Applications Monitoring Pack Download    1306

Installing and Importing the Windows Azure Applications Monitoring Pack    1306

Windows Azure Applications Monitoring Pack Prerequisites    1306

Key Configuration Steps to Use the Windows Azure Applications Monitoring Pack    1306

Using the Windows Azure Applications Monitoring Pack    1308

Grooming Data from Windows Azure Storage Services    1308

Windows Server Operating System    1309

Windows Server Operating System Management Packs Download    1309

Windows Server Operating System Management Pack Documentation    1310

Monitoring Features of the Windows Server Operating System Management Pack    1310

Optional Configurations for the Windows Server Operating System Management Pack    1311

Windows Server Operating System Management Pack Reports    1312

B  Performance Counters    1315

Counters Maintained by the Monitored Computer    1315

Counters Maintained by the Management Server    1318

Counters Maintained by the OpsMgr Connector    1323

Counters Maintained by the ACS Collector    1324

C  Registry Settings    1327

About the Registry    1327

Operations Manager-Related Registry Keys    1329

D  Reference URLs    1351

General Resources    1351

Microsoft’s OpsMgr Resources    1364

Blogs    1368

OpsMgr Shell    1370

PowerShell Information    1372

Cross Platform    1373

System Center    1374

Public Forums.    1376

E  Available Online    1377

Database Scripts    1377

PowerShell Failover Scripts.    1378

Cloning Notification Subscriptions    1378

Post Upgrade Cleanup Task.    1378

Discovery and Agent Activity    1378

Creating a Report User Role    1379

Obtaining SNMP Information    1379

ACS Database Sizing    1379

Virtual Machine Manager Dashboards    1379

Backing Up Your Management Group    1379

Authoring Files    1380

Live Links    1380

Index    1381

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