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Skype for Business Unleashed
- By Alex Lewis, Pat Richard, Phil Sharp, Rui Young Maximo
- Published Sep 15, 2016 by Sams. Part of the Unleashed series.
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Description
- Copyright 2017
- Dimensions: 7" x 9-1/8"
- Pages: 1088
- Edition: 1st
- eBook (Watermarked)
- ISBN-10: 0-13-428924-2
- ISBN-13: 978-0-13-428924-3
Skype for Business Unleashed
This is the most comprehensive, realistic, and useful guide to Skype for Business Server 2015, Microsoft’s most powerful unified communications system. Four leading Microsoft unified communications consultants share in-the-trenches guidance for planning, integration, migration, deployment, administration, and more.
The authors thoroughly introduce Skype for Business 2015’s components and capabilities, as well as changes and improvements associated with the integration of popular Skype consumer technologies. You’ll find detailed coverage of IP voice, instant messaging, conferencing, and collaboration; and expert guidance on server roles, multi-platform clients, security, and troubleshooting.
Reflecting their unsurpassed experience, the authors illuminate Microsoft’s new cloud-based and hybrid cloud architectures for unified communications, showing how these impact networking, security, and Active Directory. They cover SDN for unified communications; interoperation with consumer Skype and legacy video conferencing; quality optimization, mobile improvements, and much more.
Throughout, the authors combine theory, step-by-step configuration instructions, and best practices from real enterprise environments. Simply put, you’ll learn what works–and how it’s done.
Detailed Information on How To
· Plan deployments, from simple to highly complex
· Deploy Skype for Business Server 2015 as a cloud or cloud-hybrid solution
· Walk step by step through installation or an in-place upgrade
· Overcome “gotchas” in migrating from Lync Server 2010 or 2013
· Leverage new features available only in cloud or cloud-hybrid environments
· Implement and manage Mac, mobile, Windows, browser, and virtualized clients
· Establish server roles, including front end, edge, and mediation server
· Make the most of Skype for Business Server 2015’s enhanced mobile experience
· Manage external dependencies: network requirements, dependent services, and security infrastructure
· Efficiently administer Skype for Business Server 2015
· Provide for high availability and disaster recovery
· Integrate voice, telephony, and video, step by step
· Avoid common mistakes, and discover expert solutions and workarounds
Category: Business Applications
Covers: Skype for Business
User Level: Intermediate—Advanced
Sample Content
Sample Pages
Download the sample pages (includes Chapter 3 and the Index.)
Table of Contents
Foreword
Part I Overview
Chapter 1 What Is Skype for Business?
Skype for Business Server Overview
Instant Messaging and Presence
Peer-to-Peer Audio
Web, Audio, and Video Conferencing
Enterprise Voice
Persistent Chat
Remote Access
Skype for Business Server Terms and Acronyms
Versions and Licensing
Skype for Business Server Standard Edition
Skype for Business Server Enterprise Edition
Client and Server Licensing
Integration with Other Microsoft Applications
Integration with Exchange Server
Integration with SharePoint
Integration with Microsoft Office
Integration with Third-Party Applications
Summary
Chapter 2 What’s New in Skype for Business?
Animated Emoticons … and Consumer Integration
The Consumerization of Lync
New Topologies and Supported Architectures
Hybrid and Online Features
Broadcast Meetings
Cloud PBX
PSTN Calling
Enhanced Mobile Experience
In-place Upgrades
Summary
Chapter 3 Business Case for Skype for Business?
Why Unified Communications
Instant Messaging and Presence
Web, Audio, and Video Conferencing
Enterprise Telephony
Unified Messaging
Unified Communications Return on Investment (ROI)
Unified Communications Investments
Audio Conferencing Return on Investment
Realizing ROI with Centralized Telephony
Productivity Improvements
Reduced Travel Costs
Office Space Reduction
Why Skype for Business Server 2015 for Unified Communications
Software-Based Unified Communications
Lower Total Cost of Ownership
Deployment Flexibility
Remote Access and Federation
Summary
Part II Skype for Business Server 2015 Server Roles
Chapter 4 Skype for Business Server 2015 Front End Server
Front End Server Installation
Active Directory Schema Extension in Skype for Business Server 2015
Active Directory Forest Preparation in Skype for Business Server 2015
Active Directory Domain Preparation in Skype for Business Server 2015
Installation
Skype for Business Server 2015 Topology Builder
Standard Edition Installation
Enterprise Edition Installation
Configuration and Administration Overview
Troubleshooting
Best Practices
Summary
Chapter 5 Skype for Business Server 2015 Edge Server
Edge Server Overview
Access Edge
Web Conferencing Edge
A/V Edge
XMPP Gateway
Collocation
Edge Server Installation
Hardware Requirements
Operation System Requirements
Software Requirements
Configure Networking
Create the Edge Pool
Install the Edge Server
Edge Server Configuration
Enabling Edge Server Features
Introducing High Availability
Adding Edge Servers to a Pool
Edge Server Administration
Editing the Global External Access Policy
Creating a New External Access Policy
Assigning External Access Policies
Managing Federation
Managing XMPP Federation
Managing Public Providers
Managing External Web Conferencing Features
Managing A/V Edge Features
Edge Server Troubleshooting
Firewall Ports
Routing
Certificates
DNS Records
Windows Event Logs
Skype for Business Centralized Logging Service
Skype for Business Server Management Shell
Telnet
Troubleshooting Skype for Business Services
Best Practices
Summary
Chapter 6 Skype for Business Server 2015 Monitoring and Archiving Best Practices
Installing Monitoring Components
Installing Microsoft SQL Server 2012 Reporting Services
Configuring Microsoft SQL Server 2012 Reporting Services
Monitoring Configuration
Monitoring Administration
Monitoring Troubleshooting
Installation of Call Quality Dashboard Components
Enabling CQD in Skype for Business Online
Call Quality Dashboard Configuration
Call Quality Dashboard Administration
Archiving Components Troubleshooting
Archiving Components Installation
Archiving Configuration
Creating Site and User Policies
Using Cmdlets for Configuration Tasks
Archiving Administration
Archiving Disclaimer
Purging Archived Data from the Database
Archiving Troubleshooting
Best Practices
Summary
Chapter 7 Skype for Business Server 2015 Mediation Server
Mediation Server Overview
Understanding Trunks
Mediation Server Traffic Flows
Mediation Server Design Considerations
Sizing and Topology
High Availability
Mediation Server Installation and Configuration
Prerequisites
Create a Mediation Server Pool
Install Skype for Business Mediation Server Components
Adding Mediation Servers to an Existing Pool
Mediation Server Configuration
Mediation Server Administration
Services
Services Management
Topology Replication Status
Mediation Server Troubleshooting
Connectivity to Gateways
Connectivity to Edge Servers
DNS Records
Event Logs
Skype for Business Server Management Shell
Synthetic Transactions
Telnet
System Time
Best Practices
Summary
Chapter 8 Persistent Chat
Persistent Chat Overview
Persistent Chat Deployment
Topology Options and Scaling
Prerequisites
Topology Update
Installing the Persistent Chat Server Role
In-place Upgrading the Persistent Chat Server Role
Configuring Persistent Chat
Administrative Access
Persistent Chat Policies
Persistent Chat Server Options
Chat Room Categories
Chat Room Add-Ins
Chat Rooms
Compliance Configuration
Persistent Chat Administration
Chat Room Management by Administrators
Chat Room Management by End Users
Skype Online and Hybrid Environments
Persistent Chat Troubleshooting
Best Practices
Summary
Part III External Dependencies
Chapter 9 Network Requirements and Best Practices
Managed and Unmanaged Networks
IPv6 Support
Network Discovery
Historical Data and Metrics
Topology
WAN Optimizers
Virtual Private Networks
Firewalls
Edge: Interactive Connectivity Establishment and External Communications
Calls Between Internal People
Calls Between External People
Calls Between an External User and Internal User
Conferences
Office 365
Calculating Bandwidth Requirements
Call Flows
Bandwidth Utilization
Bandwidth Calculations
Wireless Networks
Planning Access Points
Endpoints
Call Admission Control
Quality of Service
Client Ports
Front End Server Ports
Using Defined Ports When Using a Site-to-Site VPN
Configure DCSP Markings
Software Defined Networking
How SDN Works
What the SDN API Does Now
Installing the SDN API
Summary
Chapter 10 Dependent Services
Active Directory Dependencies
Schema Extensions
Forest Prep
Domain Prep
Skype for Business Server 2015 Security Groups
Domain Name System Dependencies
DNS Load Balancing
Automatic Client Sign-In
Simple URLs
Server Certificates Dependencies
Skype for Business Server Certificate Requirements
Installing Skype for Business Certificates
Network Dependencies
Supporting Skype for Business Phone Edition with DHCP
Ethernet Switch Considerations
Defining Networks
Office Web Apps Server Dependencies
System Requirements
Office Web Apps Server Installation
SQL Server Dependencies
Skype for Business Database Requirements
SQL Backup Procedures
Maintaining the Skype for Business SQL Databases
Summary
Chapter 11 Firewall, Reverse Proxy, and Security Requirements
Firewall Requirements
Network-Based Firewalls
Using Operating System Firewalls
Ports Required for Internal and External Access
Using Network Address Translation (NAT) with Skype for Business Server 2015
Reverse Proxy Requirements
Why a Reverse Proxy Is Required
Certificate Requirements
Reverse Proxy Configuration
Creating DNS Records for Reverse Proxy
Verifying Access to Skype for Business Web Services
File Share Permissions
Securing Service Accounts
Security Threats
Attacks on Skype for Business Servers
Attacks on User Accounts
Attacks on Authentication Protocol
Attacks on Clients
Summary
Part IV Administration and Management
Chapter 12 Monitoring Skype for Business Server 2015
Understanding Key Areas to Monitor in Your Deployment
Health and Performance Requirements
Usage, Adoption, and Archiving Requirements
Monitoring the Health and Performance of Skype for Business Server 2015
Using Performance Monitor to Establish Performance Baselines
Features Available in Skype for Business Server 2015 for Health Monitoring and Troubleshooting
Capabilities and Benefits of System Center Operations Manager with Skype for Business Server 2015
Third-party Monitoring Solutions
Summary
Chapter 13 Administration of Skype for Business Server 2015
Administration Overview
Skype for Business Server 2015 Control Panel
Skype for Business Server Management Shell
Tips and Tricks
Leverage Get-Help
Role-Based Access Control
Using the Skype for Business Topology Model
Central Management Store
Topology Builder
Scopes
Managing Servers and Users
Skype for Business Server Logging Tool
Server Draining
Database Import/Export
Configuring Quality of Service
Server Configuration
Client Configuration
Troubleshooting
Certificates
DNS Records
Event Logs
Skype for Business Server Management Shell
Synthetic Transactions
Telnet
Time
Services
Third-party Tools
Best Practices
Summary
Chapter 14 High Availability and Disaster Recovery
Defining Business Requirements for High Availability and Disaster Recovery
Identifying Availability Requirements
Designing for High Availability
Understanding High Availability
High-Availability Options in Skype for Business Server 2015
Designing for Disaster Recovery
Defining Disaster Recovery
Disaster Recovery Options in Skype for Business Server 2015
Configuring Skype for Business Server 2015 for High Availability
Configuring an Enterprise Edition Front End Server Pool with a SQL AlwaysOn Availability Group
Configuring File Shares
Configuring Persistent Chat Server Pools
Executing Disaster Recovery Procedures
Configuring Front End Server Pairing
Failing Over the Central Management Store
Initiating a Pool Failover
Initiating Persistent Chat Failover
Summary
Part V Migrating from Older Versions
Chapter 15 Migrating from Lync Server 2010/2013
Migration Steps: Side-by-Side Method
Front End and User Migration to Skype for Business Server 2015
Edge Migration to Skype for Business Server 2015
Completing the Migration to Skype for Business Server 2015
Migration Steps: In-place Upgrade Method
In-place Upgrade Prerequisites
Installation of Skype for Business Server 2015 Administrative Tools
Move User In-place Upgrade Method
Offline In-place Upgrade Method
Troubleshooting
Best Practices
Summary
Part VI Skype for Business Server 2015 Voice, Video, and Integration
Chapter 16 Skype for Business Server 2015 Telephony and Voice Integration
Understanding Telephony Fundamentals
Public Switched Telephone Network (PSTN)
Private Branch Exchange
Signaling
Voice Over IP (VoIP)
Media and Codecs
Integration Methods
Direct SIP
Media Gateways
Call via Work
Remote Call Control
SIP Provider Trunking
End-User Scenarios
Enterprise Voice
Enterprise Voice with Legacy Phone
Legacy Phone for Conferencing
Legacy Phone Presence and Click-to-Call
PBX Software Plugin
Analog Devices
Inbound Routing
Outbound Routing
Fax Machines
The Routing Choice
Skype for Business Voice Routing
Dial Plans
Voice Policies
PSTN Usages
Routes
Voice Policies Redux
Trunks
Best Practices
Summary
Chapter 17 Advanced Skype for Business Server 2015 Voice Configuration
Building the Skype for Business Topology
Defining the Mediation Pool Options
Defining PSTN Gateways
Defining Additional Trunk Associations
Defining Branch Sites
Deploying a Survivable Branch Appliance
Voice Routing
Configuring a Dial Plan
Configuring Voice Policies
Creating Voice Routes
Creating PSTN Usages
Creating a Trunk Configuration
Publishing Voice Configuration Changes
Export and Import Voice Configuration
Creating Test Cases
Voice Features
Call Park
Unassigned Numbers
Configuring Call via Work
Configuring Analog Devices
Advanced Enterprise Voice Features
Defining the Network Configuration
Configuring Call Admission Control
Media Bypass
Configuring E911
Dial-in Conferencing
Creating Dial-in Conferencing Regions
Creating Dial-in Access Numbers
Modifying a Dial-in Access Number Ordering
Modifying a Conferencing Policy
Modifying PIN Policies
Modifying Meeting Configuration
Modifying Conference Announcements
Customizing DTMF Commands
Response Groups
Configuring Agent Groups
Configuring Queues
Configuring Workflows
Best Practices
Summary
Chapter 18 Skype for Business Native Video and Data Conferencing
Skype for Business Peer-to-Peer Video
Video Features
H.264 Video
Peer-to-Peer Video Bandwidth Requirements
Peer-to-Peer Video Endpoint Requirements
Configuring Peer-to-Peer Video Options
Skype for Business Server 2015 Video Conferencing
Video Conferencing Features
Gallery View
Server Requirements for Video Conferencing
Video Conferencing Bandwidth Requirements
Configuring Video Conferencing Options
Skype for Business Server 2015 Data Conferencing
Desktop Sharing
Collaboration Content
PowerPoint Sharing with Office Web Apps
Configuring Data Conferencing Options
Summary
Chapter 19 Skype for Business Video Integration with Third-Party Products and Services
Microsoft Video Interoperability Server (VIS)
Third-Party Video Integration Basics
Trusted Applications
Static Routes
Namespace Considerations
Gateways
Signaling-Only Gateways
Transcoding Gateways
Back-to-Back User Agents
Edge Traversal
Native Registration
Video Codec Support
Conferencing
Edge Traversal and More
Multipoint Control Units
Layout Control
Interoperability
Virtual Meeting Rooms
Edge Traversal
Hardware Versus Software
Media Flow
Cloud MCUs
Software Plugins
End User and Client Confusion
Edge Traversal
Software Updates
Solution Comparisons
Signaling Gateway Vendor Examples
Native Registration Vendor Examples
Media Transcoding Gateway Vendor Examples
MCU Vendor Examples
Cloud MCU Vendor Examples
Software Plugin Vendor Examples
Summary
Part VII Integration with Other Applications
Chapter 20 Unified Contact Store, Exchange, and SharePoint Integration
Server-to-Server Authentication
Exchange Server Autodiscover Configuration
Configuring Skype for Business and Exchange as Partner Applications
Configuring Skype for Business Server 2015 and SharePoint as Partner Applications
Configuring SharePoint and Exchange as Partner Applications
Exchange Integration Features
Unified Contact Store
Skype for Business Server 2015 Archiving Integration
High-Resolution Photos
Outlook Web App Integration
Integration with Exchange Online
Unified Messaging Voicemail Integration
Configuring Voicemail for Skype for Business Server 2015
Users Who Have Mailboxes in Exchange Online
SharePoint Integration Features
eDiscovery of Skype for Business Server 2015 Archive Data
IM and Presence Integration
Skill Search
Summary
Chapter 21 Developing Skype for Business Solutions
Overview of Skype for Business Applications
Building Client Applications
Building Server Applications
Building Web Applications
Choosing a Skype for Business SDK
Skype for Business Application Scenarios
Auxiliary Call Notifications
Pausing Music on Incoming Call
Contextual Information on Incoming Calls
Order Lookup via IM
UCMA Interactive Voice Response
Granular Federation
Web Chat
Debugging Skype for Business Applications
Client Applications
Web Applications
Server Applications
If All Else Fails…
Summary
Part VIII Office 365 and Skype for Business Server 2015 Online
Chapter 22 Skype for Business Online and Hybrid Deployments
Overview of Skype for Business Online and Office 365
System Requirements
Operating System and Browser Requirements
Client Software Requirements for Skype for Business Online
Experiencing Skype for Business Online
Skype for Business Online Clients
Scheduling Skype for Business Meetings Without the Outlook Client Plugin
Integration Features
Skype for Business Online Cloud PBX
Skype for Business Federation and Public IM
Dial-in Audio Conferencing
Deploying Skype for Business Online
Adding Domains to Skype for Business Online/Office 365
Adding Skype for Business Online User Accounts
Preparing Client Systems for Skype for Business Online
Configuring Federation and Public IM
Configuring Microsoft PSTN Conferencing
Configuring Third-Party Dial-in Conferencing
Configuring Skype for Business Meeting Broadcast
Configuring Skype for Business Properties for User Accounts
Configuring Cloud PBX
Configuring Voicemail for Cloud PBX
AD FS Deployment for SSO
Preparing Systems for AD FS
Preparing the Network for AD FS
Installing AD FS
Configuring the First Federation Server in the Farm
Adding Federation Servers to the Farm
Verifying That the Federation Service Is Operational
Federation Server Proxy Configuration
Verifying That the Federation Proxy Is Operational
Establishing Trust with Office 365 for SSO
Configuring Directory Synchronization
Activating Directory Synchronization
Installing the Directory Synchronization Tool and Synchronizing the Directories
Activating Synchronized Users
Skype for Business Hybrid Deployment
Installing the On-Premises Systems
Preparing the Network for a Skype for Business Hybrid Deployment
Configuring Federation with Skype for Business Online
Configuring Skype for Business Online for Shared SIP Address Space
Moving Users Between Skype for Business On-Premises and Skype for Business Online
Configuring Users for Skype for Business Online Cloud PBX with On-Premises PSTN Connectivity
Summary
Chapter 23 Skype Integration
Skype Connectivity Features
Configuring Skype Connectivity for Skype for Business Server 2015
Requesting Skype Connectivity
Configuring Edge Server
Enabling External Access Policy
Configuring Skype as a Federated Provider
Configuring Skype Connectivity for Office 365
Troubleshooting Skype Connectivity
Summary
Part IX Clients
Chapter 24 Microsoft Lync for Mac Client
Installing the Client
Dealing with Certificates
Feature Comparison
Navigation and Layout
Lync
Edit
View
Status
Contact
Conversation
Window
Help
Managing Contacts
Managing Groups
IM Features
Audio/Video Calls and Conferencing
Making an Audio Call
Making a Video Call
Web Conferencing
Joining a Conference
Client Integration with Other Applications
Integration with Outlook
Troubleshooting
Best Practices
Summary
Chapter 25 Mobile Clients
Introducing New Mobile Features
Understanding Skype for Business Mobility
LyncDiscover Service
Mobility Service
Security Risks
Skype for Business Mobile Sign-in Process
Deploying Skype for Business Mobility
Certificate and DNS Requirements
Reverse Proxy and Hardware Load Balancer Considerations for Mobility
Steps to Enable Mobility
Controlling Functionality with Mobility Policies
Summary
Chapter 26 Windows and Browser Clients
Installing the Client
Signing In
Navigating in the Client
Configuring Basic Options
Managing Contacts
Managing Groups
Status View
Relationship View
Chat Rooms
Recent Conversations
Telephony
Meetings
Useful Skype for Business Client Shortcuts
Peer-to-Peer Conversations
Instant Messaging
Using Tabbed Conversations
Archiving IM Conversations
Participating in Audio and Video Calls
Making Audio Calls
Making Video Calls
Sharing Content
Sending and Receiving Files
Conferencing
Using the Meet Now Function
Controlling a Meeting
Managing Meeting Content
Changing the Layout
Customizing Meeting Options
Meeting Information
Recording
Scheduling a Meeting
Joining Meetings
Understanding Persistent Chat
Following Rooms
Using Rooms
Using Topic Feeds
Searching Group Chat Rooms
Managing Rooms
Integration with Other Applications
Outlook
OneNote
Office Applications
Skype for Business Server Browser Capabilities
Joining Meetings from the Browser Client
Content Collaboration
Voice and Video
Meeting Management
Skype for Business Server 2015 Web App Technical Review
Architecture Overview
Skype for Business Web App Join Process
Components and Protocols for Skype for Business Web App Collaboration
Summary of the Browser Client Architecture and Components
Requirements to Deploy Skype for Business Browser Functionality
Installing Skype for Business Web App Server
Configuring Skype for Business Web App
Publishing Skype for Business Web App Service to External Clients
Operating System Requirements for Skype for Business Web App Client
Browser Requirements for Skype for Business Web App Client
Summary
Chapter 27 VDI
VDI Basics
VDI Vendors
Challenges to VDI Adoption
The Lync VDI Plugin
Lync VDI Plugin Device Support
Lync VDI Plugin Limitations
Deploying the Lync VDI Plugin
User Experience with the Lync VDI Plugin
Protocol Partner Solutions for the Lync VDI Plugin
Citrix Receiver with Integrated Lync VDI Plugin
VMware View with Lync VDI Plugin
Thin Client Hardware Optimized for Skype for Business
Summary
Chapter 28 UC Endpoints
Standalone IP Phones
USB Headsets, Speakerphones, and Handsets
USB Headsets
Speakerphones
USB Handsets
Webcams
Conferencing Devices
Best Practices
Summary
Part X Planning for Deployment
Chapter 29 Planning for Skype for Business Online and Hybrid Deployments
Comparing Topology Options
Skype for Business Online Versus Skype for Business On-Premises
Skype for Business Hybrid Deployment Considerations
Comparing Voice Options Between Topologies
Skype for Business Online and Office 365 Subscription Plans
Skype for Business Online Subscription Plans
Office 365 Subscription Plans
Deciding on a Subscription Plan
Planning for Single Sign-On with AD FS
Preparing Active Directory for SSO
Planning Active Directory Federation Services for SSO
Planning for Directory Synchronization
Activating the AD Synchronization Feature
Preparing Active Directory for Synchronization
Preparing a System for the Azure Active Directory Connect
Planning for Skype for Business Online
Skype for Business Online Identity Scenarios
Planning Skype for Business Online Administration
Planning the SIP Namespace
Planning the Network for Skype for Business Online
Planning for Federation and Public IM
Planning for Dial-in Audio Conferencing
Planning for Skype for Business Meeting Broadcast
Planning for Hosted Voice Using Cloud PBX
Planning for Voicemail Integration
Planning for a Hybrid Deployment
Using On-Premises Systems with a Hybrid Deployment
Network Considerations for a Hybrid Deployment
Edge Federation with a Hybrid Deployment
User Management with a Hybrid Deployment
Summary
Chapter 30 Virtualization Support
Virtualization Configuration
What Is Virtualization?
Hypervisor Types
Benefits of Virtualization
Virtualization Vendors
Advanced Virtualization Features
Skype for Business Server Virtualization Support Guidelines
Virtualizing Servers That Work Alongside Skype for Business Server 2015
Understanding the Limits of Virtualization
Real-time Media and Virtualization
Skype for Business Server 2015 Virtual Machine Recommendations
Processor Recommendations
Memory Recommendations
Storage Recommendations
Network Recommendations
Guest Virtual Machine Operating System Requirements
Host Server Hardware Recommendations
Sizing Using the Existing Virtual Infrastructure
Processor Recommendations
Memory Recommendations
Storage Requirements
Network Requirements
Hypervisor Requirements
Skype for Business Server 2015 Sample Virtual Topologies
Single-Host Server Deployment
Small Business Deployment
Enterprise Deployment
Best Practices
Summary
Chapter 31 Planning for Basic Skype for Business Server 2015 Services
Determining the Scope of the Deployment
Identifying the Business Goals and Objectives to Implement Skype for Business Server 2015
Determining Your Infrastructure Needs
Planning for Hardware and Software
Planning for Network Infrastructure Requirements
Planning for Active Directory Dependencies
Planning for Certificates
Planning for Capacity
General Sizing
Capacity Planning for Collaboration and Application Sharing
Planning for the Address Book
Planning for Instant Messaging
Considerations for Internal Users
Consideration for Remote Users
Planning for Conferencing
Defining Your Requirements
Planning Your Conferencing Topology
Planning for Clients and Devices
Planning for Archiving
Defining Your Archiving Requirements
Planning Your Archiving Topology
Planning for Management
Documenting the Plan
Best Practices
Summary
Chapter 32 Planning to Deploy External Services
Determining Feature Requirements
Providing Remote Access
Allowing Anonymous Access
Configuring Federation Types
Enabling SIP Provider Connectivity
Configuring XMPP Proxy
Planning Edge Server Architecture
Edge Server Placement
Perimeter Network Models
Publicly Routable IP Addresses
Network Address Translation
Planning for High Availability
Requirements for Hardware Load Balancing
Hardware Load Balancer Configuration
Requirements for DNS Load Balancing
Reverse Proxy Planning
Reverse Proxy Methodologies
Placement and Configuration
Reverse Proxy Products
Reverse Proxy Load Balancing
Exchange Services Publishing
Office Web Apps Server
Planning for Certificates
Public Versus Private Certificate Authorities
External Edge Server Interface
Internal Edge Server Interface
Reverse Proxy Interface
Wildcard Certificates
Network Planning
VPN Connectivity to Skype for Business
Blocking Media over DirectAccess
Avoiding WAN Acceleration
Preparing for Edge Servers
Capacity Planning
Domain Membership Considerations
Network Adapter Configuration
Default Gateways and Routing
Summary
Chapter 33 Planning for Voice Deployment
Enterprise Voice Overview
Integration Scenarios
High-level Integration Options
Active Directory Phone Number Configuration
Skype for Business Phone Number Configuration
Gateways and Trunks
Dial Plans
Naming Conventions
Normalization Basics
Advanced Normalization
International Normalization
Internal Extensions
Inbound Normalization
Putting It All Together
Voice Policies and Voice Routing
Basic Voice Policy Design
Least-Cost Routing
Failover/Resiliency Routing
Location-Based Routing
Trunk Configuration
Emergency Services
Location Policies
Enhanced 911 (E911)
Response Groups
Summary
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