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My Palm Pre, Portable Documents

By Joe Hutsko, Craig James Johnston
Published May 5, 2010 by Que.

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Description

Copyright 2010
Edition: 1st

eBook
ISBN-10: 0-7686-9505-8
ISBN-13: 978-0-7686-9505-2

My Palm® Pre™

Joe Hutsko
Craig James Johnston

COVERS

Palm Pre, Palm Pre Plus, Pixi, and Pixi Plus

Step-by-step

instructions with callouts to Palm Pre images that show you exactly what to do.

Help

when you run into Palm Pre problems or limitations.

Tips and Notes

to help you get the most from your Palm Pre.

Full-color, step-by-step tasks walk you through getting and keeping
your Palm Pre working just the way you want. The tasks include:

Getting started quickly and making the most of Palm Pre’s amazing interface
Moving your information to your new Palm Pre
Customizing your Palm Pre to your exact needs
Saving time with Palm Pre’s typing shortcuts and slide-out keyboard
Setting up and using speed dialing, voicemail, and conference calls
Sending and receiving text and picture messages
Making the most of Palm Pre’s contact, calendar, and To Do list software
Syncing your Palm Pre with Outlook, Facebook, and MySpace
Connecting to the Internet, Bluetooth devices, and your company’s VPN
Browsing the Web from your Palm Pre
Shooting, storing, and viewing photos and video
Finding, choosing, installing, and working with new Palm Pre applications
Keeping your Palm Pre up-to-date, reliable, and running perfectly
Topics relevant for Palm Pre, Palm Pre Plus, Palm Pixi, and Palm Pixi Plus



Sample Content

Prologue: Getting Started with Pre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Touring Your Pre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Reviewing Your Pre’s External Controls and Features . . . . .4

Identifying Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Getting in Touch with Pre’s Touchscreen Gestures . . . . . . .10

Mastering Pre’s Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Tapping into Universal Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Using this Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

1 Transferring Your Data, Docs, and Media to Pre . . . . . . . . . . . 30

Copying Pictures, Audio,Video, and Documents to Pre . . . . .32

Using Your Palm Pre As a Thumb Drive . . . . . . . . . . . . . . . . . . . . .33

Understanding Pre’s Always-in-Sync Approach . . . . . . . . . . . . . . .37

Understanding Synergy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Adding Contacts, Calendars, and Tasks to Pre . . . . . . . . . . . . . . . . .39

Adding Data Using Online Accounts . . . . . . . . . . . . . . . . . . . . . . . .41

Adding a Google Gmail Account . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Transferring Your Data Using Palm Data

Transfer Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Backing Up and Preparing Your Data Before You

Transfer to Pre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Backing Up Microsoft Outlook Data . . . . . . . . . . . . . . . . . . . . . . . .46

Exporting Palm Desktop for Mac Data . . . . . . . . . . . . . . . . . . . . . .48

Importing Palm Desktop Data into iCal and

Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Running Palm Data Transfer Assistant . . . . . . . . . . . . . . . . . . . . . .50

2 Making, Receiving, and Managing Calls. . . . . . . . . . . . . . . . . . . . . . . 54

Configuring Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Setting Phone Ringtone and System Sounds . . . . . . . . . . . . .57

Adjusting Other Phone Preferences . . . . . . . . . . . . . . . . . . . . . . . . .61

Adjusting Screen Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Dialing with the Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Finding and Calling Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Dialing Contacts with Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Dialing Contacts from Launcher or Card View . . . . . . . . . . . .69

Dialing with the Contacts App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Assigning and Dialing with Speed Dial Keys . . . . . . . . . . . . . .70

Saving and Dialing with Launcher Favorites . . . . . . . . . . . . . .72

Dialing with Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Dialing from Messages and Web Pages . . . . . . . . . . . . . . . . . . . .74

Handling Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Entering Numbers During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Making and Managing a Second Call . . . . . . . . . . . . . . . . . . . . . . .77

Sending Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Saving Caller Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Using Apps While on a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Using a Wired or Bluetooth Hands-Free Headset . . . . . . . . .81

Managing Your Phone Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

3 Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Synergy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Adding Synergy Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Adding Corporate Email on your Palm Pre . . . . . . . . . . . . . . . . .89

Using Contacts on Palm Pre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Searching for a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Launching the Contacts Application . . . . . . . . . . . . . . . . . . . . . . . .92

Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Adding a Contact Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Adding a Contact from an Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Changing or Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Deleting a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Changing a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

4 Working with Date and Time, Calendar,To Do, and Memos. . . . .. . . . . . .. . . 100

Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Setting Up the Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Creating a Task List and Task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Marking a Task As Complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Deleting Completed Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Viewing Your Calendars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Configuring the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Adding a New Event (Appointment) . . . . . . . . . . . . . . . . . . . . . .112

Viewing an Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Working with Google Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Adding Google Weather to Your Calendar . . . . . . . . . . . . . . .116

Event Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Memos (Notes) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Creating a Memo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Emailing a Memo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

5 Connecting to the Internet,Wi-Fi, and Bluetooth Devices. .. . . . . . . . . 120

Connecting to Wi-Fi Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Setting up a Wi-Fi Network Connection . . . . . . . . . . . . . . . . . .122

The Web Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Using the Web Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Adding a Web Page to the Launcher . . . . . . . . . . . . . . . . . . . . . .127

Browsing Multiple Web Pages at One Time . . . . . . . . . . . . . .128

Sharing a Web Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Accessing Your Browsing History . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Configuring your Palm Pre Browser . . . . . . . . . . . . . . . . . . . . . . .131

Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Pairing Your Palm Pre with an Accessory . . . . . . . . . . . . . . . . .133

Pairing Your Palm Pre with a Computer, Phone, or Car Hands-Free System . . . . . . . . .134

6 Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Understanding Email on Palm Pre . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Configuring Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Adding an Automatic Personal Email Account . . . . . . . . . .140

Adding a Manual Personal Email Account . . . . . . . . . . . . . . . .141

Adding a Corporate (Microsoft Exchange)

Email Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Editing your Mail Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Using Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Using the Mail Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Composing an Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Attaching Files to Your Emails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Reading and Managing Emails . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

7 SMS, MMS, and Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Adding Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Adding an IM Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Using Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

Contacting Buddies and Managing Conversations . . . . .156

Sending a Standard Text (SMS) Message . . . . . . . . . . . . . . . . .159

Sending Multimedia Files (MMS) with Your

Text Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

Receiving Text (SMS) and Multimedia Files (MMS) . . . . . .162

Configuring Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

8 Listening to Audio and Watching Video . . . . . . . . . . . . . . . . . . . . 164

Getting Music and Video onto Your Palm Pre . . . . . . . . . . . . . . . .165

Using iTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166

Synchronizing Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Synchronizing Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168

Using doubleTwist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169

Installing doubleTwist on Windows . . . . . . . . . . . . . . . . . . . . . . .170

Installing doubleTwist on Mac OSX . . . . . . . . . . . . . . . . . . . . . . . .171

Creating a doubleTwist Account . . . . . . . . . . . . . . . . . . . . . . . . . . .171

Using doubleTwist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172

Synchronizing Music Using doubleTwist . . . . . . . . . . . . . . . . .172

Synchronizing Video Using doubleTwist . . . . . . . . . . . . . . . . .174

Using the Amazon MP3 Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

Purchasing Music Using the Amazon MP3 Store . . . . . . . .176

Getting Amazon MP3 Music into iTunes . . . . . . . . . . . . . . . . . .178

Using the Palm Music Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Finding Music to Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Controlling a Song While It’s Playing . . . . . . . . . . . . . . . . . . . . . .180

Listen to Podcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181

Searching YouTube for Related Material While

Listening to Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182

Watching Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183

Synchronizing Videos using iTunes . . . . . . . . . . . . . . . . . . . . . . . .183

Playing Videos Transferred to Your Pre . . . . . . . . . . . . . . . . . . . .184

Playing YouTube Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184

9 Shooting, Storing, and Viewing Photos . . . . . . . . . . . . . . . . . . . . . 186

Shooting Your World . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187

Taking Pictures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188

Viewing and Sharing Your Photos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189

Viewing Photos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189

Sharing and Using Photos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190

Assigning a Photo to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191

Setting a Photo as your Palm Pre’s Wallpaper . . . . . . . . . . .192

Send a Photo to Someone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192

Upload a Photo to Facebook or Photobucket . . . . . . . . . . .193

Configuring the Photos Application . . . . . . . . . . . . . . . . . . . . . . .194

Removing an Account or Changing its Password . . . . . . .195

Synchronizing Photos Using iTunes . . . . . . . . . . . . . . . . . . . . . . .196

Getting Photos Off Your Palm Pre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197

iPhoto in Mac OSX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197

Disk Mode in Mac OSX and Windows . . . . . . . . . . . . . . . . . . . . .198

Let Windows Import Your Photos . . . . . . . . . . . . . . . . . . . . . . . . . .199

10 Working with Palm Pre Applications . . . . . . . . . . . . . . . . . . . . . . . . . 200

Using the Palm App Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202

Setting Up an App Catalog Account . . . . . . . . . . . . . . . . . . . . . . .202

Finding Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204

Purchasing Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .205

Keeping Applications Up to Date . . . . . . . . . . . . . . . . . . . . . . . . . .206

Deleting Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207

Organizing Your Applications in Launcher . . . . . . . . . . . . . . . . . . .208

Changing the Quick Launcher Applications . . . . . . . . . . . . .209

11 Customizing Your Palm Pre. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Using Your Palm Pre While Flying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212

Toggling Airplane Mode On and Off . . . . . . . . . . . . . . . . . . . . . .212

Changing Your Pre’s Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . .213

Set Language and Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213

Changing the Country or Region . . . . . . . . . . . . . . . . . . . . . . . . . .214

Screen and Lock Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215

Password Protect Your Palm Pre . . . . . . . . . . . . . . . . . . . . . . . . . . . .217

Sounds & Ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218

12 Maintaining Your Palm Pre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Keeping Your Palm Pre Clean and Scratch Free . . . . . . . . . . . . .221

Getting the Most Out of Your Palm Pre’s Battery . . . . . . . . . . . .222

Keeping Your Palm Up to Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222

Updating WebOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223

If Your Palm Pre Update Fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224

Running Through First-Time Setup . . . . . . . . . . . . . . . . . . . . . . . .227

Getting Help with Your Palm Pre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229

13 New and Notable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

The Palm Pre Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .232

The Palm Pixi and Pixi Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233

The Palm OS Emulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .234

Using Classic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .234

Installing Your Palm Applications . . . . . . . . . . . . . . . . . . . . . . . . . .235

Using HotSync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236

Manual Application Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . .239

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

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Privacy Notice

Overview

Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security

Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children

This site is not directed to children under the age of 13.

Marketing

Pearson may send or direct marketing communications to users, provided that

Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
Such marketing is consistent with applicable law and Pearson's legal obligations.
Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out

Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

As required by law.
With the consent of the individual (or their parent, if the individual is a minor)
In response to a subpoena, court order or legal process, to the extent permitted or required by law
To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
To investigate or address actual or suspected fraud or other illegal activities
To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020

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