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Microsoft Lync Server 2013 Unleashed, 2nd Edition

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Microsoft Lync Server 2013 Unleashed, 2nd Edition

By Alex Lewis, Tom Pacyk, David Ross, Randy Wintle
Published Apr 9, 2013 by Sams. Part of the Unleashed series.

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Description

Copyright 2013
Dimensions: 7" x 9-1/8"
Edition: 2nd

Book
ISBN-10: 0-672-33615-4
ISBN-13: 978-0-672-33615-7

The most comprehensive, realistic, and useful guide to Microsoft Lync Server 2013, today’s leading Unified Communications system.

Four expert Lync consultants and implementers bring together in-the-trenches guidance for all facets of planning, integration, deployment, and administration. The authors introduce Microsoft Lync Server 2013, outline what it can do, and review the key improvements Microsoft has made in this version.

They cover every form of communication Lync Server can manage, including IP voice, instant messaging, audio/video conferencing, web conferencing, and more. You’ll find expert guidance on planning infrastructure, managing day-to-day operations, server roles, multi-platform clients, security, troubleshooting, and much more.

Microsoft Lync Server 2013 Unleashed contains a new section on Office 365 and Lync Online, a chapter covering coexistence between on-premise and Office 365 Lync deployments, and another introducing Lync online configuration and administration.

Throughout, the authors combine theory, step-by-step configuration instructions, and best practices from real enterprise environments. They identify common mistakes and present proven solutions and workarounds. Simply put, they tell you what works--and show how it’s done.

Detailed information on how to…
• Plan for any type of deployment, from simple to highly complex--including virtualized environments
• Walk step-by-step through installation, and understand important new changes in the installation process
• Overcome obstacles to successful migration from older versions of Lync or Microsoft Office Communications Server
• Manage server roles, including Front End, Edge, Monitoring, Archiving, and Director roles
• Efficiently administer Lync Server 2013 through the Lync Server Management Shell
• Leverage Lync Server 2013’s significantly improved capabilities as a PBX replacement and videoconferencing solution
• Integrate Lync with third-party video platforms, voice/video gateways, and cloud services
• Evaluate the option of providing Lync services through Microsoft Office 365 hosting
• Make the most of Lync Server 2013’s dramatically upgraded web, mobile, and desktop clients

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Feature Overview and Benefits of Microsoft Lync Server 2013

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Foreword xiii
Introduction xix
PART I: LYNC SERVER 2013 OVERVIEW

Chapter 1 Getting Started with Microsoft Lync Server 2013 3

Lync Server Overview     4
Lync Server Terms and Acronyms     8
Versions and Licensing     11
Integration with Other Microsoft Applications     14
Chapter 2 What’s New in Microsoft Lync Server 2013     19
Conferencing Improvements     19
High-Availability and Disaster Recovery Changes     22
Server Features     24
Persistent Chat     27
Hybrid and On-Premise Deployment Integration     27
Client Features     28
Voice Enhancements     32
Chapter 3 Feature Overview and Benefits of Microsoft Lync Server 2013     37
Presence     37
Instant Messaging     44
Web Conferencing     44
Audio and Video Conferencing     45
Dial-In Conferencing     45
Enterprise Voice     47
Remote Access     50
Archiving     51
Monitoring     51
Summary     52
Chapter 4 Business Cases for Lync Server 2013     53
Why Unified Communications     53
Return on Investment (ROI)     58
Why Lync 2013 for Unified Communications     63

PART II: MICROSOFT LYNC SERVER 2013 SERVER ROLES
Chapter 5 Microsoft Lync Server 2013 Front End Server     73
Active Directory Preparation     74
Installation     80
Configuration and Administration Overview     109
Troubleshooting     109
Best Practices     110
Chapter 6 Microsoft Lync Server 2013 Edge Server     111
Edge Server Overview     111
Edge Server Installation     115
Edge Server Configuration     125
Edge Server Administration     129
Edge Server Troubleshooting     138
Edge Server Best Practices     144
Chapter 7 Microsoft Lync Server 2013 Monitoring and Archiving     147
Monitoring Components Installation     148
Monitoring Configuration     149
Monitoring Administration     151
Monitoring Troubleshooting     155
Archiving Components Installation     156
Archiving Configuration     156
Archiving Administration     159
Archiving Troubleshooting     160
Best Practices     160
Chapter 8 Mediation Server     163
Mediation Server Overview     163
Installing Mediation Server     166
Mediation Server Configuration     172
Mediation Server Administration     174
Mediation Server Troubleshooting     176
Best Practices     180
Chapter 9 Director     181
Director Overview     181
Installing the Director Role     188
Configuring the Director     198
Administration of the Director Role     202
Director Troubleshooting     209
Best Practices     214
Chapter 10 Persistent Chat     215
Persistent Chat Overview     215
Persistent Chat Deployment     216
Configuring Persistent Chat     227
Persistent Chat Administration     240
Persistent Chat Troubleshooting     245
Best Practices     246

PART III: EXTERNAL DEPENDENCIES
Chapter 11 Dependent Services and SQL     251
Active Directory     251
Domain Name System     258
Server Certificates     260
Network Dependencies     267
Office Web Apps Server     270
SQL Server Dependencies     274
Chapter 12 Firewall and Security Requirements     291
Firewall Requirements Overview     291
Ports Required for Internal and External Access     292
Using Network Address Translation (NAT) with Lync Server     295
Reverse Proxy Requirements     296
Reverse Proxy Configuration     297
File Share Permissions     304

PART IV: ADMINISTRATION AND MANAGEMENT
Chapter 13 Monitoring Lync Server 2013     307
Understanding Key Areas to Monitor in Your Deployment     307
Monitoring the Health and Performance of Lync Server 2013     309
Chapter 14 Administration of Microsoft Lync Server 2013     333
Administration Overview     334
Using the Lync Topology Model     343
Managing Servers and Users     346
Configuring Quality of Service     351
Troubleshooting     354
Best Practices     359
Chapter 15 High-Availability and Disaster Recovery     361
Defining Business Requirements for High-Availability and Disaster Recovery     361
Designing for High-Availability     364
Designing for Disaster Recovery     370
Configuring Lync Server for High-Availability     380
Executing Disaster Recovery Procedures     388

PART V: MIGRATING FROM OLDER VERSIONS
Chapter 16 Migrating from Lync Server 2010     397
Front End and User Migration to Lync Server 2013     398
Edge Migration to Lync Server 2013     404
Completing the Migration to Lync Server 2013     413
Troubleshooting     424
Best Practices     424

PART VI: LYNC VOICE, VIDEO, AND INTEGRATION
Chapter 17 Lync Telephony and Voice Integration     429
Understanding Telephony Fundamentals     430
Integration Methods     435
End-User Scenarios     442
Analog Devices     447
Lync Voice Routing     450
Best Practices     455
Chapter 18 Advanced Lync Voice Configuration     457
Building the Lync Topology     457
Voice Routing     463
Voice Features     476
Advanced Enterprise Voice Features     480
Dial-In Conferencing     492
Response Groups     499
Best Practices     510
Chapter 19 Lync Native Video and Data Conferencing     511
Lync 2013 Peer-to-Peer Video     511
Lync Server 2013 Video Conferencing     519
Lync Server 2013 Data Conferencing     524
Chapter 20 Video Integration with Third-Party Products and Services     535
Signaling Gateways     536
Native Registration     541
Media Transcoding Gateways     543
Multipoint Control Units     545
Software Plugins     549
Summary and Comparison     549

PART VII: INTEGRATION WITH OTHER APPLICATIONS
Chapter 21 Exchange and SharePoint Integration     555
Server-to-Server Authentication     555
Exchange Integration Features     561
SharePoint Integration Features     580

PART VIII: OFFICE 365 AND LYNC ONLINE
Chapter 22 Lync Online and Hybrid Deployments     589
Overview of Lync Online and Office 365     589
System Requirements     590
Experiencing Lync Online     592
Deploying Lync Online     594
AD FS Deployment for SSO     611
Configuring Directory Synchronization     618
Lync Hybrid Deployment     623

PART IX: LYNC SERVER 2013 CLIENTS
Chapter 23 Mac Client     629
Installing the Client     630
Feature Comparison     633
Navigation and Layout     636
Managing Contacts     639
Managing Groups     640
IM Features     641
Audio/Video Calls and Conferencing     642
Making a Video Call     643
Web Conferencing     644
Client Integrations with Other Applications     644
Tuning Hardware for the Lync:Mac Client     646
Troubleshooting     648
Best Practices     648
Chapter 24 Mobile Clients     651
Mobile Clients Overview     651
Lync Server 2013 Mobility Technical Review     654
Deploying Lync 2013 Mobility     660
Chapter 25 Windows Client     669
Installing the Client     670
Navigating in the Client     671
Peer-to-Peer Conversations     677
Conferencing     682
Persistent Chat     688
Integration with Other Applications      689
Chapter 26 Browser Client     693
Lync 2013 Browser Capabilities      693
Lync Server 2013 Web App Technical Review     695
Requirements to Deploy Lync 2013 Browser Functionality     699
Chapter 27 Lync and VDI     705
VDI Basics     706
Introducing the Lync VDI Plugin     707
Protocol Partner Solutions for the Lync VDI Plugin     717
Thin Client Hardware Optimized for Lync 2013     719

PART X: PLANNING FOR DEPLOYMENT
Chapter 28 Planning for Lync Online and Hybrid Deployments     725
Comparing Topologies     725
Lync Online and Office 365 Subscription Plans     729
Planning for Lync Online     731
Planning for Single Sign-On with AD FS     740
Planning for Directory Synchronization     748
Planning for a Hybrid Deployment     750
Chapter 29 Virtualization Support     757
Virtualization Overview     758
Lync Server Virtualization Support Guidelines     763
Lync Server 2013 Virtual Machine Recommendations     766
Host Server Hardware Recommendations     769
Lync Server 2013 Sample Virtual Topologies     772
Sample Topology Considerations     783
Client and Desktop Virtualization     784
Best Practices     785
Chapter 30 Planning for Basic Lync Services     787
Determining the Scope of the Deployment     787
Determining Your Infrastructure Needs     791
Planning for Capacity     794
Planning for IM     797
Planning for Conferencing     800
Planning for Clients and Devices     802
Planning for Archiving     802
Defining Your Archiving Requirements     803
Planning for Management     805
Documenting the Plan     807
Best Practices     809
Chapter 31 Planning to Deploy External Services     813
Determining Feature Requirements     813
Planning Edge Server Architecture     819
Planning for High-Availability     827
Reverse Proxy Planning     832
Planning for Certificates     836
Network Planning Considerations     839
Preparing for Edge Servers     842
Chapter 32 Planning for Voice Deployment     847
Dial Plan     847
Voice Routing     853
Voice Resiliency     861
Call Admission Control and Media Bypass     869
Emergency Services     875
Response Groups     880
Additional Considerations     881
Best Practices     884

PART XI: ENDPOINTS
Chapter 33 UC Endpoints     889
Standalone IP Phones     890
USB Headsets, Speakerphones, and Handsets     891
Webcams     895
Conferencing Devices     896
Best Practices     896

Index     897

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