Home > Store

Add To My Wish List

Microsoft Lync Server 2010 Unleashed

By Alex Lewis, Andrew Abbate, Tom Pacyk
Published Mar 29, 2011 by Sams. Part of the Unleashed series.

Book

Sorry, this book is no longer in print.

Not for Sale

Description

Sample Content

Updates

More Information

Description

Copyright 2011
Dimensions: 7" x 9-1/8"
Edition: 1st

Book
ISBN-10: 0-672-33034-2
ISBN-13: 978-0-672-33034-6

This is the industry’s most comprehensive, realistic, and useful guide to Microsoft Lync Server 2010. It brings together “in-the-trenches” guidance for all facets of planning, integration, deployment, and administration, from expert consultants who’ve spent years implementing Microsoft Unified Communications solutions.

The authors first introduce Microsoft Lync Server 2010 and show how it represents a powerful leap beyond earlier unified communications platforms. They systematically cover every form of communication Lync Server can manage, including IP voice, instant messaging, audio/video conferencing, web conferencing, and more. You’ll find expert guidance on planning infrastructure, managing day-to-day operations, enforcing security, troubleshooting problems, and many other crucial topics.

Drawing on their extensive experience, the authors combine theory, step-by-step configuration instructions, and best practices from real enterprise environments. They identify common mistakes and present proven solutions and workarounds. Simply put, this book tells you what works–and shows you how to make it work.

Plan and manage server roles, including Front End, Edge, Monitoring, Archiving, and Director roles
Understand Lync Server integration with Active Directory, DNS, certificates, and SQL Server
Manage Lync Server through the Lync Server management shell and Microsoft Systems Center Operations Manager
Migrate smoothly from OCS 2007, 2007 R2, or Live Communications Server
Utilize Lync Server’s new enterprise voice and audio conferencing features
Use Lync Server with your PBX, as a PBX replacement, or in your call center
Integrate presence into SharePoint pages or Exchange/Outlook web applications
Build custom solutions with the new Unified Communications Managed API
Deploy new Lync Server client software, including Mac, mobile, and browser/Silverlight clients
Integrate headsets, handsets, webcams, and conference room phones
Use the new virtualization policy to simplify deployment



Sample Content

Online Sample Chapter

Microsoft Lync Server 2010 Front End

Sample Pages

Download the sample pages (includes Chapter 5 and Index)

Introduction 1

Chronology of Lync Server 1

How This Book Is Organized 4

Part I Overview

1 What Is Microsoft Lync Server? 9

Lync Server at a High Level 10

Lync Server Related Acronyms 14

Versions and Licensing 17

Integration with Other Microsoft Applications 21

The Competition 23

Summary 23

2 What Is New in Microsoft Lync Server? 25

Introducing New Management Tools 25

Topology Changes 28

New Enterprise Voice Features 30

New Call Management Features 35

Integrated Mediation Server 37

New Presence Features 38

New Conferencing Features 38

DNS Load Balancing 40

Survivable Branch Appliances 40

Operating System Support 41

New Lync Client Features 42

Summary 45

3 Feature Overview of Microsoft Lync Server 47

Presence 47

Instant Messaging 54

Web Conferencing 55

Audio and Video Conferencing 56

Dial-In Conferencing 57

Enterprise Voice 58

Remote Access 62

Federation 63

Archiving 64

Monitoring 64

Summary 65

4 Benefits of Microsoft Lync Server 2010 67

Overview of Unified Communications 67

Brief History of UC 68

Benefits for Lync Server Users 69

Enterprise Voice Benefits 71

Client-Side Benefits 76

Collaboration Benefits 78

Management and Administration Benefits 80

Monitoring Benefits 82

Summary 82

Part II Microsoft Lync Server 2010 Server Roles

5 Microsoft Lync Server 2010 Front End 85

Overview 85

Active Directory Preparation 86

Installation 91

Configuration 120

Administration 126

Troubleshooting 130

Best Practices 131

6 Microsoft Lync Server 2010 Edge 133

Edge Overview 133

Edge Installation 138

Edge Configuration. 146

Reverse Proxy 149

Reverse Proxy Configuration 152

Edge Server Administration 160

Edge Troubleshooting 169

Edge Server Best Practices 174

Summary 174

7 Microsoft Lync Server 2010 Monitoring 177

Overview 177

Installation 178

Configuration 183

Administration 187

Troubleshooting 193

Best Practices 193

8 Microsoft Lync Server 2010 Archiving 195

Overview 195

Installation 197

Configuration 203

Administration 209

Troubleshooting 209

Best Practices 210

Summary 211

9 Director 213

Director Overview 213

Director Installation 218

Director Configuration 227

Director Administration 231

Director Best Practices 235

Summary 235

Part III External Dependencies

10 Dependent Services 239

Active Directory 239

Domain Name System 246

Public Key Infrastructure 249

Network Dependencies 260

11 SQL 263

Installing SQL 2008 R2 263

SQL 2008 R2 Backup and Restore 266

Managing and Maintaining SQL 2008 R2 271

Monitoring SQL 2008 R2 278

Summary 286

12 Firewall and Security Requirements 287

Using Network Layer Firewalls with Lync Server 287

Using Operating System Firewalls with Lync Server 290

Using Reverse Proxies with Lync Server 294

Securing Service Accounts 308

Summary 311

Part IV Administration and Management

13 Monitoring Microsoft Lync Server 2010 315

Overview 315

OpsMgr Lync Server 2010 Monitoring 316

What Is New in OpsMgr R2? 317

How OpsMgr Works 318

OpsMgr Architecture 322

How to Use OpsMgr 325

OpsMgr Component Requirements 328

Advanced OpsMgr Concepts 330

Securing OpsMgr 335

Installing Operations Manager 2007 R2 338

Installing Edge Component Monitoring Certificates 346

Installing the Lync Server 2010 Management Pack 352

Best Practices 359

Summary 360

14 Backup and Restore of Microsoft Lync Server 2010 361

Backup and Restore Strategy 361

Backup Processes 362

Restore Processes 369

Troubleshooting 374

Best Practices 375

15 Administration of Microsoft Lync Server 2010 377

Administration Overview 378

Lync Server Control Panel 378

Lync Server Management Shell 380

Role-Based Access Control 385

Topology Model 387

Management Tasks 390

Configuring Quality of Service 393

Troubleshooting 396

Best Practices 403

Summary 403

Part V Migrating from Older Versions

16 Migrating from LCS and OCS 407

Overview 407

Office Communications Server 2007 R2 408

Edge Server Migration to Lync Server 2010 411

Front End and User Migration to Lync Server 2010 414

Troubleshooting 419

Best Practices 420

Summary 420

Part VI Voice

17 PBX Integration 423

Telephony Overview 423

Integration Methods 428

End-User Scenarios 433

Key Improvements 438

Best Practices 440

Summary 441

18 Enterprise Voice 443

Mediation Server Overview 443

Mediation Server Installation 446

Voice Routing 452

Publishing Changes 461

Voice Features 464

Network Configuration 468

Call Admission Control 470

Media Bypass 474

Enhanced 911 476

Remote Site Survivability 480

Response Groups 483

Best Practices 496

Summary 496

19 Audio Conferencing 497

Dial-In Conferencing Overview 497

Dial-In Conferencing Configuration 499

Configure Users for Dial-In Conferencing 511

Best Practices 516

Summary 517

Part VII Integration with Other Applications

20 Exchange 2010 and SharePoint 2010 Integration 521

Overview 521

Exchange 2010 Unified Messaging 521

Call Answering Rules 526

Exchange 2010 Unified Messaging Architecture 527

Unified Messaging Users 534

UM Web Services 534

Supported IP/VoIP Hardware 537

Unified Messaging Protocols 538

Unified Messaging Installation. 539

Postinstall Configuration 542

Data Storage in Unified Messaging 551

Exchange 2010 Outlook Web Application 552

SharePoint 2010 Integration 554

Best Practices 557

21 UCMA 559

Overview 559

Server APIs 560

Client APIs 561

PowerShell 561

Installing UCMA 3.0 564

Walkthrough of the UCMA 3.0 Components 564

Summary 571

Part VIII Clients

22 Microsoft Communicator Client for Macintosh 575

Installing the Client 576

Features and Improvements 579

Getting Around in the Client 580

IM Features 584

Audio/Video Calls and Conferencing 585

Web Conferencing 588

Client Integrations with Other Applications 593

Tuning Hardware for Communicator Client 595

Troubleshooting 596

Best Practices 597

23 Windows, Browser, and Silverlight Clients 599

Installing the Client 600

Navigating in the Client 601

IM Features 606

Audio Calls, Video Calls, and Conferencing 608

Web Conferencing 610

Client Integrations with Other Applications 615

Useful Lync Client Shortcuts 617

Lync Silverlight Client 618

Troubleshooting 624

Best Practices 625

Summary 626

24 UC Endpoints 627

Overview 627

Standalone IP Phones 628

USB Headsets, Speakerphones, and Handsets 629

Webcams 631

Conferencing Devices 632

Best Practices 632

Part IX Planning for Deployment

25 Virtualization 637

Virtualization Overview 638

Lync Support Guidelines 642

Lync Server Virtual Topologies 644

Host Server Configuration 652

Virtual Machine Server Configuration 655

Infrastructure and Application Virtualization 658

Best Practices 659

Summary 660

26 Planning for Internal Non-Voice Deployment 661

Determining the Scope of the Deployment 661

Determining Your Infrastructure Needs 665

Planning for Capacity 669

Planning for IM 672

Planning for Conferencing 675

Planning for Clients and Devices 677

Planning for Archiving 678

Planning for Virtualization 681

Planning for Management 683

Documenting the Plan 685

Best Practices 686

Summary 688

27 Planning for Deploying External Services 691

Edge Server Considerations 691

Firewall Configuration 696

High Availability 705

Edge Server Preparation 710

Certificates 717

Reverse Proxy 721

Sample Scenarios 726

Summary 732

28 Planning for Voice Deployment 733

Dial Plan 733

Voice Routing 739

Voice Resilience 746

Network Configuration 751

Call Admission Control 752

Media Bypass 754

Enhanced 911 758

Devices 760

Response Groups 762

Planning Tool 763

Best Practices 763

Summary 764

Index 765



Updates

Submit Errata



More Information



InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.

Privacy Notice

Overview

Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security

Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children

This site is not directed to children under the age of 13.

Marketing

Pearson may send or direct marketing communications to users, provided that

Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
Such marketing is consistent with applicable law and Pearson's legal obligations.
Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out

Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

As required by law.
With the consent of the individual (or their parent, if the individual is a minor)
In response to a subpoena, court order or legal process, to the extent permitted or required by law
To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
To investigate or address actual or suspected fraud or other illegal activities
To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020

Email Address