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Marketing Metrics: The Manager's Guide to Measuring Marketing Performance, 3rd Edition
- By Paul W. Farris, Neil Bendle, Phillip Pfeifer, David Reibstein
- Published Aug 27, 2015 by Pearson FT Press.
Book
- Sorry, this book is no longer in print.
About
Features
The most comprehensive guide to accurately measuring marketing performance and ROI — now extensively updated to reflect new techniques and even more practical experience
- Covers the full spectrum of marketing metrics: pros, cons, nuances, and applications
- Now updated with better ways to manage intangible assets, information, and brand equity
- Now contains a full separate chapter on web, SEM, mobile, and “digital” metrics
- Shows how to make the most of the newest free metrics from Google and elsewhere
- Helps you quantify the profitability of products, customers, channels, marketing initiatives, and more
Description
- Copyright 2016
- Dimensions: 7" x 9-1/8"
- Pages: 464
- Edition: 3rd
- Book
- ISBN-10: 0-13-408596-5
- ISBN-13: 978-0-13-408596-8
Today’s Definitive Guide to Marketing Metrics
Choosing Them, Implementing Them, Applying Them
- New quantitative formulas, applications, and analytical techniques
- Best practices for measuring promos, ads, distribution, perception, market share, pricing, margins, portfolios, channels, dashboards, and more
- All-new chapter on leveraging today’s rich online, email, and mobile metrics
- Expert guidance for clarifying what to measure, and testing reliability and validity
Now extensively updated, this award-winning book will help you apply today’s most effective metrics to all your marketing investments, get accurate answers, and use them to systematically improve ROI.
You’ll find practical techniques for measuring everything from brand equity to social media, market share to email performance. For each metric, the authors present real-world pros, cons, and tradeoffs—and help you understand what the numbers really mean. You’ll learn how to design and interpret marketing dashboards to identify emerging opportunities and risks, and use powerful modeling techniques to optimize every decision you make.
A brand-new chapter on online metrics brings desperately needed clarity to metrics such as pageviews; rich media display time and interaction rates; clickthrough rates; cost-per-click, order, and customer acquired; visits, abandonments, and bounce rates; friends, followers, supporters, and even “likes.” This Third Edition adds important new coverage of topics ranging from brand valuation to neuromarketing, as well as crucial insights for selecting the right metrics, and making sure you can trust your data.
www.management-by-the-numbers.com
Marketing Metrics, Third Edition, is the definitive guide to today’s most valuable marketing metrics. In this thoroughly updated and significantly expanded book, four leading marketing researchers show exactly how to choose the right metrics for every challenge.
The authors show how to use marketing dashboards to view market dynamics from multiple perspectives, maximize accuracy, and “triangulate” to optimal solutions. You’ll discover high-value metrics for virtually every facet of marketing: promotional strategy, advertising, and distribution; customer perceptions; market share; competitors’ power; margins and pricing; products and portfolios; customer profitability; sales forces and channels; and more.
This edition adds a rigorous and comprehensive discussion of the latest web, online, social, and email metrics, helping you navigate today’s many new metrics to gain usable and trustworthy information. The authors have added new insights into measuring marketing ROI and brand equity, as well as practical advice for managing complex issues such as advertising elasticity and “double jeopardy.” You’ll also find updated and expanded discussions of prioritizing the right metrics for your business, and ensuring the information you capture is valid, reliable, and actionable.
Choose the right metric for every marketing challenge
Understand the full spectrum of marketing metrics: pros, cons, nuances, and application
Sample Content
Online Sample Chapter
Sample Pages
Download the sample pages (includes Chapter 1 and Index)
Table of Contents
- Acknowledgments
- About the Authors
- Foreword
- Foreword to Third Edition
- 1: INTRODUCTION
- 2: SHARE OF HEARTS, MINDS, AND MARKETS
- 3: MARGINS AND PROFITS
- 4: PRODUCT AND PORTFOLIO MANAGEMENT
- 5: CUSTOMER PROFITABILITY
- 6: SALES FORCE AND CHANNEL MANAGEMENT
- 7: PRICING STRATEGY
- 8: PROMOTION
- 9: ADVERTISING METRICS
- 10: ONLINE, EMAIL, AND MOBILE METRICS
- 11: MARKETING AND FINANCE
- 12: THE MARKETING METRICS X-RAY AND TESTING
- 13: SYSTEM OF METRICS
- Bibliography
- Endnotes
- Index
More Information
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- Book $35.99
- eBook $34.39