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Building on their breakthrough bestsellers Lean Software Development and Implementing Lean Software Development, Mary and Tom Poppendieck’s latest book shows software leaders and team members exactly how to drive high-value change throughout a software organization—and make it stick. They go far beyond generic implementation guidelines, demonstrating exactly how to make lean work in real projects, environments, and companies. Foreword xi
Introduction: Framing xiii
Acknowledgments xxi
Chapter 1: Systems Thinking 1
A Different Way to Run an Airline 2
Frame 1: Customer Focus 6
Frame 2: System Capability 13
Frame 3: End-to-End Flow 19
Frame 4: Policy-Driven Waste 24
Portrait: Product Champion, Take 1 36
Your Shot 42
Chapter 2: Technical Excellence 45
Facts, Fads, and Fallacies 46
Frame 5: Essential Complexity 63
Frame 6: Quality by Construction 70
Frame 7: Evolutionary Development 83
Frame 8: Deep Expertise 89
Portrait: Competency Leader 95
Your Shot 97
Chapter 3: Reliable Delivery 101
Race to the Sky 102
Frame 9: Proven Experience 108
Frame 10: Level Workflow 114
Frame 11: Pull Scheduling 129
Frame 12: Adaptive Control 143
Portrait: Product Champion, Take 2 147
Your Shot 150
Chapter 4: Relentless Improvement 153
Sick Hospitals 154
Frame 13: Visualize Perfection 159
Frame 14: Establish a Baseline 163
Frame 15: Expose Problems 169
Frame 16: Learn to Improve 173
Portrait: Manager as Mentor 183
Your Shot 185
Chapter 5: Great People 187
Cultural Assumptions 188
Frame 17: Knowledge Workers 196
Frame 18: The Norm of Reciprocity 200
Frame 19: Mutual Respect 203
Frame 20: Pride of Workmanship 209
Portrait: Front-Line Leaders 212
Your Shot 216
Chapter 6: Aligned Leaders 219
Agile@IBM 220
Frame 21: From Theory to Practice 228
Frame 22: Governance 230
Frame 23: Alignment 236
Frame 24: Sustainability 242
Portrait: Leaders at All Levels 244
Bibliography 247
Index 257