Cisco Unified Presence Fundamentals, Rough Cut

Description

This is the Rough Cut version of the printed book.

Cisco Unified Presence Fundamentals

Learn how to use Cisco Unified Presence Server and Client to streamline communication and improve business agility

Brian Morgan, CCIE No. 4865

Shane Lisenbea

Michael C. Popovich III, CCIE No. 9599

Cisco® Unified Presence offers companies powerful opportunities to improve productivity. Building on the migration to IP telephony and the deployment of Cisco Unified Communications environments, it helps people find each other faster, solve problems more quickly, pursue opportunities with more agility, and increase customer satisfaction.

Written by three leading Cisco experts, Cisco Unified Presence Fundamentals explains the concepts behind Unified Presence, the technologies involved, their interdependencies, and how to troubleshoot them. The authors support their discussions of concepts and techniques with many sample applications, guiding network professionals to real-world mastery even if they have never used presence technologies.

This book will be an indispensable resource for all Cisco partners and system integrators who need to understand Unified Presence and build solutions, and for all IT and networking professionals who must work with or support those solutions. This is the only book that

• Walks readers step by step through configuring Cisco Unified Presence
• Presents practical sample applications that encourage readers to explore and innovate in their own organizations
• Thoroughly covers the technical aspects of deploying Presence and explains how it can be used within key vertical markets
• Presents troubleshooting techniques from both server- and client-side perspectives

• Plan, install, configure, support, and profit from Cisco Unified Presence
• Understand the components of a Cisco Unified Presence solution and how they fit together
• Gain valuable insight into how Cisco Unified Presence can increase productivity, scheduling capabilities, and interactivity for evolving industries
• Understand crucial interdependencies that impact Cisco Unified Presence design, functionality, and behavior
• Configure Cisco Unified Presence for Federation

Understand how to resolve Unified Presence issues with built-in tools and diagnostic utilities

This book is part of the Cisco Press® Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, sample deployment concepts, passwords, and management techniques.

Category: Networking/Voice Over IP

Covers: Cisco Unified Presence

Sample Content

Table of Contents

Introduction xv

Chapter 1 What Is Unified Communications? 1

Telephony History 2

PBX Architecture and Call Control Basics 3

IP-Based Call Control 5

    The Network Is the Platform 5

    Cisco Unified Communications Manager 7

    Endpoint Network Access 8

    Integrated Services Routers 9

Applications 11

    Application Extension Platform 11

    CUAE 12

    Conferencing 12

    UC Mobility 13

    Voice Messaging 13

    Unified Presence 14

User Experience 15

Clients 16

    CIPC 16

    CUCIMOC 17

    CUMC 17

    CUPC 18

    Cisco Unified Video Advantage 18

    User Workspace 18

Summary 19

Chapter 2 Cisco Unified Presence Overview 21

Cisco Unified Presence Components 22

    CUCM Presence Capabilities 23

        CUCM Presence: BLF/Speed Dials 24

        CUCM Presence: Phone Directories 25

    Cisco Unified Presence User 25

    SIP PUBLISH with CUP Server 26

Deployment Models 27

    Cisco Unified Presence Cluster 27

        Cisco Unified Presence Redundancy 29

        Cisco Unified Presence Platform Scalability 30

    CUCM Deployments 30

        CUP Server Single Cluster Deployment 32

        CUP Server Multicluster Deployment 33

    Federated Deployment 35

CUP Server Scalability and High Availability 37

    CUP Server Multinode Scalability 37

    Multinode Deployment Models 37

        Balanced Redundant High-Availability Deployment 38

        Balanced Nonredundant High-Availability Deployment 39

        Active/Standby Redundant High-Availability Deployment 40

        Nonhigh-Availability Deployment 41

Summary 42

Chapter 3 Installing Cisco Unified Presence Server 7 43

Preinstallation Tasks 43

    Supported Server Platforms 44

        RAID and BIOS Settings 44

    Supported Browsers 45

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