Home > Store

CCNP Security VPN 642-648 Official Cert Guide, 2nd Edition

Register your product to gain access to bonus material or receive a coupon.

CCNP Security VPN 642-648 Official Cert Guide, 2nd Edition

Book

  • Sorry, this book is no longer in print.
Not for Sale

Description

  • Copyright 2012
  • Edition: 2nd
  • Book
  • ISBN-10: 1-58720-447-9
  • ISBN-13: 978-1-58720-447-0

The official study guide helps you master all the topics on the CCNP Security VPN exam, including

Configuring policies, inheritance, and attributes

·         AnyConnect Remote Access VPN solutions

·         AAA and Dynamic Access Policies (DAP)

·         High availability and performance

·         Clientless VPN solutions

·         SSL VPN with Cisco Secure Desktop

·         Easy VPN solutions

·         IPsec VPN clients and site-to-site VPNs

The CD-ROM contains a free, complete practice exam.

Includes Exclusive Offer for 70% Off Premium Edition eBook and Practice Test

Pearson IT Certification Practice Test minimum system requirements:

Windows XP (SP3), Windows Vista (SP2), or Windows 7; Microsoft .NET Framework 4.0 Client; Pentium class 1GHz processor (or equivalent);
512 MB RAM; 650 MB disc space plus 50 MB for each downloaded practice exam

This volume is part of the Official Cert Guide Series from Cisco Press. Books in this series provide officially developed exam preparation materials that offer assessment, review, and practice to help Cisco Career Certification candidates identify weaknesses, concentrate their study efforts, and enhance their confidence as exam day nears.

CCNP Security VPN 642-648 Official Cert Guide is a best of breed Cisco exam study guide that focuses specifically on the objectives for the CCNP Security VPN exam. Cisco Certified Internetwork Expert (CCIE) Howard Hooper shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics.

CCNP Security VPN 642-648 Official Cert Guide presents you with an organized test-preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and enable you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly.

The companion CD-ROM contains a powerful testing engine that enables you to focus on individual topic areas or take a complete, timed exam. The assessment engine also tracks your performance and provides feedback on a module-by-module basis, laying out a complete assessment of your knowledge to help you focus your study where it is needed most.

Well-regarded for its level of detail, assessment features, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time.

CCNP Security VPN 642-648 Official Cert Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining.

Premium Edition

The exciting new CCNP Security VPN 642-648 Official Cert Guide, Premium Edition eBook and Practice Test is a digital-only certification preparation product combining an eBook with enhanced Pearson IT Certification Practice Test. The Premium Edition eBook and Practice Test contains the following items:

  • The CCNP Security VPN 642-648 Premium Edition Practice Test, including three full practice exams (more than 200 questions) and enhanced practice test features
  • PDF and EPUB formats of the CCNP Security VPN 642-648 Official Cert Guide from Cisco Press, which are accessible via your PC, tablet, and smartphone

About the Premium Edition Practice Test

This Premium Edition contains an enhanced version of the Pearson IT Certification Practice Test (PCPT) software with three full practice exams. In addition, it contains all the chapter-opening assessment questions from the book. This integrated learning package

  • Enables you to focus on individual topic areas or take complete, timed exams
  • Includes direct links from each question to detailed tutorials to help you understand the concepts behind the questions
  • Provides unique sets of exam-realistic practice questions
  • Tracks your performance and provides feedback on a module-by-module basis, laying out a complete assessment of your knowledge to help you focus your study where it is needed most

Pearson IT Certification Practice Test minimum system requirements:

Windows XP (SP3), Windows Vista (SP2), or Windows 7

Microsoft .NET Framework 4.0 Client

Pentium class 1GHz processor (or equivalent)

512 MB RAM

650 MB disc space plus 50 MB for each downloaded practice exam

About the Premium Edition eBook

CCNP Security VPN 642-648 Official Cert Guide focuses specifically on the objectives for the CCNP Security VPN exam. Cisco Certified Internetwork Expert Howard Hooper shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics.

CCNP Security VPN 642-648 Official Cert Guide presents you with an organized test-preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and enable you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly.

  

Well-regarded for its level of detail, assessment features, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time.

This official study guide helps you master all the topics on the CCNP Security VPN exam, including

  • Configuring policies, inheritance, and attributes
  • AnyConnect Remote Access VPN solutions
  • AAA and Dynamic Access Policies (DAP)
  • High availability and performance
  • Clientless VPN solutions
  • SSL VPN with Cisco Secure Desktop
  • Easy VPN solutions
  • IPsec VPN clients and site-to-site VPNs

Sample Content

Online Sample Chapter

CCNP Security VPN: Advanced Easy VPN Authorization

Sample Pages

Download the sample pages (includes Chapter 17 and Index)

Table of Contents

Introduction

Part I ASA Architecture and Technologies Overview

Chapter 1 Examining the Role of VPNs and the Technologies Supported by the ASA

“Do I Know This Already?” Quiz

Foundation Topics

Introducing the Virtual Private Network

    VPN Termination Device (ASA) Placement

Meet the Protocols

    Symmetric and Asymmetric Key Algorithms

    IPsec

    IKEv1

    Authentication Header and Encapsulating Security Payload

    IKEv2

    SSL/TLS

    SSL Tunnel Negotiation

    Handshake

    DTLS

ASA Packet Processing

The Good, the Bad, and the Licensing

    Time-Based Licenses

        When Time-Based and Permanent Licenses Combine

    Shared SSL VPN Licenses

        Failover Licensing

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Chapter 2 Configuring Policies, Inheritance, and Attributes

“Do I Know This Already?” Quiz

Foundation Topics

Policies and Their Relationships

Understanding Connection Profiles

    Group URL

    Group Alias

    Certificate-to-Connection Profile Mapping

    Per-User Connection Profile Lock

    Default Connection Profiles

Understanding Group Policies

Configure User Attributes

Using External Servers for AAA and Policies

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Part II Cisco Clientless Remote-Access VPN Solutions

Chapter 3 Deploying a Clientless SSL VPN Solution

“Do I Know This Already?” Quiz

Foundation Topics

Clientless SSL VPN Overview

Deployment Procedures and Strategies

Deploying Your First Clientless SSL VPN Solution

    IP Addressing

    Hostname, Domain Name, and DNS

    Become a Member of a Public Key Infrastructure

    Adding a CA Root Certificate

    Certificate Revocation List

    Revocation Check

    CRL Retrieval Policy

    CRL Retrieval Method

    OCSP Rules

    Advanced

    Enable the Relevant Interfaces for SSL

    Create Local User Accounts for Authentication

    Create a Connection Profile (Optional)

Basic Access Control

    Bookmarks

    HTTP and HTTPS

    CIFS

    FTP

    Group Policies

Content Transformation

    Gateway Content Rewriting

    Application Helper Profiles

    Java Code Signing

Troubleshooting a Basic Clientless SSL VPN

    Troubleshooting Session Establishment

    Troubleshooting Certificate Errors

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Chapter 4 Advanced Clientless SSL VPN Settings

“Do I Know This Already?” Quiz

Foundation Topics

Overview of Advanced Clientless SSL VPN Settings

Application Access Through Port Forwarding

    Configuring Port Forwarding

Application Access Using Client-Server Plug-Ins

    Configuring Client-Server Plug-In Access

Application Access Through Smart Tunnels

    Configuring Smart Tunnel Access

Configuring SSL/TLS Proxies

    Email Proxy

    Internal HTTP and HTTPS Proxy

Troubleshooting Advanced Application Access

    Troubleshooting Application Access

    Client

    ASA/VPN Termination Appliance

    Application/Web Server

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Chapter 5 Customizing the Clientless Portal

“Do I Know This Already?” Quiz

Foundation Topics

Basic Portal Layout Configuration

    Logon Page Customization

    Portal Page Customization

    Logout Page Customization

Outside-the-Box Portal Configuration

Portal Language Localization

Getting Portal Help

AnyConnect Portal Integration

Clientless SSL VPN Advanced Authentication

Using an External and Internal CA for Clientless Access

Clientless SSL VPN Double Authentication

Deploying Clientless SSL VPN Single Signon

Troubleshooting PKI and SSO Integration

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Chapter 6 Clientless SSL VPN Advanced Authentication and Authorization

“Do I Know This Already?” Quiz

Foundation Topics

Configuration Procedures, Deployment Strategies, and Information Gathering

    Create a DAP

    Specify User AAA Attributes

    Specify Endpoint Attributes

    Configure Authorization Parameters

    Configure Authorization Parameters for the Default DAP

DAP Record Aggregation

Troubleshooting DAP Deployment

    ASDM Test Feature

    ASA Logging

    DAP Debugging

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Chapter 7 Clientless SSL High Availability and Performance

“Do I Know This Already?” Quiz

Foundation Topics

High-Availability Deployment Information and Common Strategies

    Failover

    Active/Active

    Active/Standby

    VPN Load Balancing (Clustering)

    External Load Balancing

    Redundant VPN Peering

Content Caching for Optimization

Clientless SSL VPN Load Sharing Using an External Load Balancer

Clustering Configuration for Clientless SSL VPN

Troubleshooting Load Balancing and Clustering

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Part III Cisco AnyConnect Remote-Access VPN Solutions

Chapter 8 Deploying an AnyConnect Remote-Access VPN Solution

“Do I Know This Already?” Quiz

Foundation Topics

AnyConnect Full-Tunnel SSL VPN Overview

Configuration Procedures, Deployment Strategies, and Information Gathering

    AnyConnect Secure Mobility Client Installation

Deploying Your First Full-Tunnel AnyConnect SSL VPN Solution

    IP Addressing

    Enable IPv6 Access

    Hostname, Domain Name, and DNS

    Enroll with a CA and Become a Member of a PKI

    Add an Identity Certificate

    Add the Signing Root CA Certificate

    Enable the Interfaces for SSL/DTLS and AnyConnect Client Connections

    Create a Connection Profile

Deploying Your First AnyConnect IKEv2 VPN Solution

    Enable the Relevant Interfaces for IKEv2 and AnyConnect Client Access

    Create Your IKEv2 Policies

    Create a Connection Profile

Client IP Address Allocation

    Connection Profile Address Assignment

    Group Policy Address Assignment

    Direct User Address Assignment

Advanced Controls for Your Environment

    ACLs and Downloadable ACLs

    Split Tunneling

    Access Hours/Time Range

Troubleshooting the AnyConnect Secure Mobility Client

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Chapter 9 Advanced Authentication and Authorization of AnyConnect VPNs

“Do I Know This Already?” Quiz

Foundation Topics

Authentication Options and Strategies

Provisioning Certificates as a Local CA

Configuring Certificate Mappings

    Certificate-to-Connection Profile Maps

    Mapping Criteria

Provisioning Certificates from a Third-Party CA

    Configure an XML Profile for Use by the AnyConnect Client

    Configure a Dedicated Connection Profile for Enrollment

    Enroll the AnyConnect Client into a PKI

    Optionally, Configure Client Certificate Selection

    Import the Issuing CA’s Certificate into the ASA

    Create a Connection Profile Using Certificate-Based Authentication

Advanced PKI Deployment Strategies

Doubling Up on Client Authentication

Troubleshooting Your Advanced Configuration

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Chapter 10 Advanced Deployment and Management of the AnyConnect Client

“Do I Know This Already?” Quiz

Foundation Topics

Configuration Procedures, Deployment Strategies, and Information Gathering

AnyConnect Installation Options

    Manual Predeployment

    Automatic Web Deployment

Managing AnyConnect Client Profiles

Advanced Profile Features

    Start Before Login

    Trusted Network Detection

Advanced AnyConnect Customization and Management

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Chapter 11 AnyConnect Advanced Authorization Using AAA and DAPs

“Do I Know This Already?” Quiz

Foundation Topics

Configuration Procedures, Deployment Strategies, and Information Gathering

Configuring Local and Remote Group Policies

Full SSL VPN Accountability

Authorization Through Dynamic Access Policies

Troubleshooting Advanced Authorization Settings

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Chapter 12 AnyConnect High Availability and Performance

“Do I Know This Already?” Quiz

Foundation Topics

Overview of High Availability and Redundancy Methods  

    Hardware-Based Failover

    VPN Clustering (VPN Load Balancing)

    Redundant VPN Peering

    External Load Balancing

Deploying DTLS

Performance Assurance with QOS

    Basic ASDM QoS Configuration

    Basic CLI QoS Configuration

AnyConnect Redundant Peering and Failover

Hardware-Based Failover with VPNs

    Configure LAN Failover Interfaces

    Configure Standby Addresses on Interfaces Used for Traffic Forwarding

    Define Failover Criteria

    Configure Nondefault MAC Addresses

Redundancy in the VPN Core

    VPN Clustering

    Load Balancing Using an External Load Balancer

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Part IV Cisco Secure Desktop

Chapter 13 Cisco Secure Desktop

“Do I Know This Already?” Quiz

Foundation Topics

Cisco Secure Desktop Overview and Configuration

    Prelogin Assessment

    Host Scan

    Secure Desktop (Vault)

    Cache Cleaner

    Keystroke Logger

    Integration with DAP

    Host Emulation Detection

    Windows Mobile Device Management

    Standalone Installation Packages

    CSD Manual Launch

CSD Order of Operations

    Prelogin Phase

    Post-Login Phase

    Session-Termination Phase

    CSD Supported Browsers, Operating Systems, and Credentials

    Enabling Cisco Secure Desktop on the ASA

Configure Prelogin Criteria

    Keystroke Logger and Safety Checks

    Cache Cleaner

    Secure Desktop (Vault) General

    Secure Desktop (Vault) Settings

    Secure Desktop (Vault) Browser

Host Endpoint Assessment

Authorization Using DAPs

Troubleshooting Cisco Secure Desktop

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Part V Cisco IPsec Remote-Access Client Solutions

Chapter 14 Deploying and Managing the Cisco VPN Client

“Do I Know This Already?” Quiz

Foundation Topics

Cisco IPsec VPN Client Features

Cisco ASA Basic Remote IPsec Client Configuration

IPsec Client Software Installation and Basic Configuration

    Create New VPN Connection Entry, Main Window

    Authentication Tab

    Transport Tab

    Backup Servers Tab

    Dial-Up Tab

Advanced Profile Settings

VPN Client Software GUI Customization

Troubleshooting VPN Client Connectivity

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Part VI Cisco Easy VPN Solutions

Chapter 15 Deploying Easy VPN Solutions

“Do I Know This Already?” Quiz

Foundation Topics

Configuration Procedures, Deployment Procedures, and Information Gathering

Easy VPN Basic Configuration

    ASA IP Addresses

    Configure Required Routing

    Enable IPsec Connectivity

    Configure Preferred IKEv1 and IPsec Policies

    Client IP Address Assignment

    VPN Client Authentication Using Pre-Shared Keys

    Using XAUTH for VPN Client Access

    IP Address Allocation Using the VPN Client

    DHCP Configuration

Controlling Your Environment with Advanced Features

    ACL Bypass Configuration

    Basic Interface ACL Configuration

    Per-Group ACL Configuration

    Per-User ACL Configuration

    Split-Tunneling Configuration

Troubleshooting a Basic Easy VPN

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Chapter 16 Advanced Authentication and Authorization Using Easy VPN

“Do I Know This Already?” Quiz

Foundation Topics

Authentication Options and Strategies

Configuring PKI for Use with Easy VPN

Configuring Mutual/Hybrid Authentication

Configuring Digital Certificate Mappings

Provisioning Certificates from a Third-Party CA

Advanced PKI Deployment Strategies

    CRLs

    OCSP

    AAA

Troubleshooting Advanced Authentication for Easy VPN

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Chapter 17 Advanced Easy VPN Authorization

“Do I Know This Already?” Quiz

Foundation Topics

Configuration Procedures, Deployment Strategies, and Information Gathering

Configuring Local and Remote Group Policies

    Assigning a Group Policy to a Local User Account

    Assigning a Group Policy to a Connection Profile

Accounting Methods for Operational Information

    NetFlow 9

    RADIUS VPN Accounting

    SNMP

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Chapter 18 High Availability and Performance for Easy VPN

“Do I Know This Already?” Quiz

Foundation Topics

Configuration Procedures, Deployment Strategies, and Information Gathering

VPN Client HA and Failover

Hardware-Based Failover with VPNs

    Configure Optional Active/Standby Failover Settings

Clustering Configuration for Easy VPN

Troubleshooting Device Failover and Clustering

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Chapter 19 Easy VPN Operation Using the ASA 5505 as a Hardware Client

“Do I Know This Already?” Quiz

Foundation Topics

Easy VPN Remote Hardware Client Overview

    Client Mode

    Network Extension Mode

Configuring a Basic Easy VPN Remote Client Using the ASA 5505

Configuring Advanced Easy VPN Remote Client Settings for the ASA 5505

    X-Auth and Device Authentication

    Remote Management

    Tunneled Management

    Clear Tunneled Management

    NAT Traversal

    Device Pass-Through

Troubleshooting the ASA 5505 Easy VPN Remote Hardware Client

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Part VII Cisco IPsec Site-to-Site VPN Solutions

Chapter 20 Deploying IPsec Site-to-Site VPNs

“Do I Know This Already?” Quiz

Foundation Topics

Configuration Procedures, Deployment Strategies, and Information Gathering

IKEv1

    Phase 1

    Phase 2 (Quick Mode)

IKEv2

    Phase 1

    Phase 2

Configuring a Basic IKEv1 IPsec Site-to-Site VPN

    Configure Basic Peer Authentication

        Enable IKEv1 on the Interface

        Configure IKEv1 Policies

        Configure Pre-Shared Keys

    Configure Transmission Protection

        Select Transform Set and VPN Peer

        Define Interesting Traffic

Configuring a Basic IKEv2 IPsec Site-to-Site VPN

Configure Advanced Authentication for IKEv1 IPsec Site-to-Site VPNs

Troubleshooting an IPsec Site-to-Site VPN Connection

    Tunnel Not Establishing: Phase 1

    Tunnel Not Establishing: Phase 2

    Traffic Not Passing Through Your Tunnel

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Chapter 21 High Availability and Performance Strategies for IPsec Site-to-Site VPNs

“Do I Know This Already?” Quiz

Foundation Topics

Configuration Procedures, Deployment Strategies, and Information Gathering

High Assurance with QoS

    Basic QoS Configuration

Deploying Redundant Peering for Site-to-Site VPNs

Site-to-Site VPN Redundancy Using Routing

Hardware-Based Failover with VPNs

    Configure LAN Failover Interfaces

    Configure Standby Addresses on Interfaces Used for Traffic Forwarding

    Define Failover Criteria

    Configure Nondefault Mac Addresses

Troubleshooting HA Deployment

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Part VIII Exam Preparation

Chapter 22 Final Exam Preparation

Tools for Final Preparation

    Pearson Cert Practice Test Engine and Questions on the CD

        Install the Software from the CD

        Activate and Download the Practice Exam

        Activating Other Exams

        Premium Edition

    The Cisco Learning Network

Memory Tables

Suggested Plan for Final Review/Study

    Using the Exam Engine

Summary

Part IX Appendixes

Appendix A Answers to the “Do I Know This Already?” Quizzes

Appendix B 642-648 CCNP Security VPN Exam Updates, Version 1.0

Appendix C Memory Tables (CD-only) 3

Appendix D Memory Tables Answer Key (CD-only) 19

Glossary

9781587204470   TOC   5/21/2012

Updates

Submit Errata

More Information

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.

Overview


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information


To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information


Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children


This site is not directed to children under the age of 13.

Marketing


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information


If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information


Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact


Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020