Home > Store

CCNP and CCIE Enterprise Core ENCOR 350-401 Exam Cram

View Larger Image

CCNP and CCIE Enterprise Core ENCOR 350-401 Exam Cram
Add To My Wish List

Register your product to gain access to bonus material or receive a coupon.

CCNP and CCIE Enterprise Core ENCOR 350-401 Exam Cram

Best Value Purchase

Book + eBook Bundle

  • Your Price: $57.49
  • List Price: $99.98
  • About Premium Edition eBooks

    • The Premium Edition eBook and Practice Test is a digital-only certification preparation product combining an eBook with enhanced Pearson Test Prep practice tests.

    Your purchase will deliver:

    • Link to download the Pearson Test Prep exam engine
    • Access code for question database
    • eBook in the following formats, accessible from your Account page after purchase:

    EPUB The open industry format known for its reflowable content and usability on supported mobile devices.

    PDF The popular standard, which reproduces the look and layout of the printed page.

    This eBook requires no passwords or activation to read. We customize your eBook by discreetly watermarking it with your name, making it uniquely yours.

    eBook FAQ

    eBook Download Instructions

Add to cart

FREE SHIPPING!

More Purchase Options

Book

  • Your Price: $39.99
  • List Price: $49.99
  • Usually ships in 24 hours.
Add to cart

FREE SHIPPING!

Premium Edition eBook

  • Your Price: $39.99
  • List Price: $49.99
  • About Premium Edition eBooks

    • The Premium Edition eBook and Practice Test is a digital-only certification preparation product combining an eBook with enhanced Pearson Test Prep practice tests.

    Your purchase will deliver:

    • Link to download the Pearson Test Prep exam engine
    • Access code for question database
    • eBook in the following formats, accessible from your Account page after purchase:

    EPUB The open industry format known for its reflowable content and usability on supported mobile devices.

    PDF The popular standard, which reproduces the look and layout of the printed page.

    This eBook requires no passwords or activation to read. We customize your eBook by discreetly watermarking it with your name, making it uniquely yours.

    eBook FAQ

    eBook Download Instructions

Add to cart

About

Features

  • Covers every exam objective, including dual stack (IPv4 and IPv6) architecture, virtualization, infrastructure, network assurance, security and automation
  • Contains extensive proven Exam Cram prep tools for self-assessment, focused study, and efficient review
  • Includes the powerful, customizable Pearson IT Certification Practice Test software, with hundreds of exam-realistic practice questions, and three flexible modes of preparation

Description

  • Copyright 2022
  • Dimensions: 6" x 9"
  • Pages: 800
  • Edition: 1st
  • Book
  • ISBN-10: 0-13-689193-4
  • ISBN-13: 978-0-13-689193-2

CCNP and CCIE Enterprise Core ENCOR 350-401 Exam Cram is the perfect study guide to help you pass the updated ENCOR 350-401 exam, a core requirement for your CCNP Enterprise, CCIE Enterprise Infrastructure, or CCIE Enterprise Wireless certification. It delivers expert coverage and practice questions for every exam topic, including implementation of core enterprise network technologies involving dual stack (IPv4 and IPv6) architecture, virtualization, infrastructure, network assurance, security, and automation.

This guide's extensive preparation tools includes topic overviews, exam alerts, CramSavers, CramQuizzes, chapter-ending review questions, author notes and tips, an extensive glossary, and the handy CramSheet tear-out: key facts in an easy-to-review format. Powerful Pearson Test Prep practice test software offers hundreds of exam-realistic practice questions, with many customization and reporting features: test yourself in study mode, practice exam mode, or flash card mode.

Covers the critical information you'll need to score higher on your ENCOR 350-401 exam!

  • Understand Cisco infrastructure, including Layer 2, Layer 3 (IGPs and BGP), IP services, and enterprise wireless
  • Secure enterprise networks by safeguarding device access, network access, infrastructure, REST APIs, wireless systems, and designing network security
  • Automate networks with Python, JSON, YANG data models, DNA Center, vManage, REST APIs, EEM applets, configuration management, and orchestration
  • Master enterprise network design/architecture, deploy WLANs, compare on-premises and cloud infrastructure; and implement SD-WAN, SD-Access, QoS, and switching
  • Use basic virtualization, virtual pathing, and virtual network extensions

Premium Edition


CCNP and CCIE Enterprise Core ENCOR 350-401, Premium Edition eBook and Practice Test

Save 50% - Limited Time, Introductory Offer


The exciting new CCNP and CCIE Enterprise Core ENCOR 350-401 Exam Cram, Premium Edition eBook and Practice Test is a digital-only certification preparation product combining an eBook with an enhanced Pearson IT Certification Practice Test. The Premium Edition eBook and Practice Test contains the following items:


  • The CCNP and CCIE Enterprise Core ENCOR 350-401 Exam Cram Premium Edition Practice Test, including four full practice exams and enhanced practice test features
  • PDF and EPUB formats of the CCNP and CCIE Enterprise Core ENCOR 350-401 Exam Cram from Pearson IT Certification, accessible via your PC, tablet, and smartphone


About the Premium Edition Practice Test

This Premium Edition contains an enhanced version of the Pearson IT Certification Practice Test (PCPT) software with four full practice exams. In addition, it contains all the chapter-opening assessment questions from the book. This integrated learning package:

  • Allows you to focus on individual topic areas or take complete, timed exams
  • Includes direct links from each question to detailed tutorials to help you understand the concepts behind the questions
  • Provides unique sets of exam-realistic practice questions
  • Tracks your performance and provides feedback on a module-by-module basis, laying out a complete assessment of your knowledge to help you focus your study where it is needed most

Pearson IT Certification Practice Test minimum system requirements:


Pearson Test Prep online system requirements:Browsers: Chrome version 73 and above, Safari version 12 and above, Microsoft Edge 44 and above.Devices: Desktop and laptop computers, tablets running Android v8.0 and above or iPadOS v13 and above, smartphones running Android v8.0 and above or iOS v13 and above with a minimum screen size of 4.7. Internet access required.


Pearson Test Prep offline system requirements:Windows 10, Windows 8.1; Microsoft .NET Framework 4.5 Client; Pentium-class 1 GHz processor (or equivalent); 512 MB RAM; 650 MB disk space plus 50 MB for each downloaded practice exam; access to the Internet to register and download exam databases


About the Premium Edition eBook

CCNP and CCIE Enterprise Core ENCOR 350-401 Exam Cram, Premium Edition eBook and Practice Test is the perfect study guide to help you pass the updated ENCOR 350-401 exam, a core requirement for your CCNP Enterprise, CCIE Enterprise Infrastructure, or CCIE Enterprise Wireless certification. It delivers expert coverage and practice questions for every exam topic, including implementation of core enterprise network technologies involving dual stack (IPv4 and IPv6) architecture, virtualization, infrastructure, network assurance, security and automation. Comprehensive, proven preparation tools include:

  • Exam objective mapping to help you focus your study
  • A self-assessment section for evaluating your motivations and readiness
  • Concise, easy-to-read exam topic overviews
  • Exam Alerts highlighting key concepts
  • Bullet lists and summaries for easy review
  • CramSavers, CramQuizzes, and chapter-ending practice questions to help you assess your understanding
  • Notes indicating areas of concern or specialty training
  • Tips to help you build a better foundation of knowledge
  • An extensive Glossary of terms and acronyms
  • The popular CramSheet tear-out, collecting the most difficult-to-remember facts and numbers you should memorize before taking the test


CCNP and CCIE Enterprise Core ENCOR 350-401 Exam Cram, Premium Edition eBook and Practice Test helps you master all key ENCOR Exam 350-401 topics:

  • Understand Cisco infrastructure, including Layer 2, Layer 3 (IGPs and BGP), IP services, and enterprise wireless
  • Secure enterprise networks by safeguarding device access, network access, infrastructure, REST APIs, wireless systems, and designing network security
  • Automate networks with Python, JSON, YANG data models, DNA Center, vManage, REST APIs, EEM applets, configuration management, and orchestration
  • Master enterprise network design/architecture, deploy WLANs, compare on-prem and cloud infrastructure; implement SD-WAN, SD-Access, QoS, and switching
  • Use basic virtualization, virtual pathing, and virtual network extensions
  • Perform network assurance tasks: troubleshoot and monitor networks; work with IP SLA, DNA Center, NETCONF, and RESTCONF

Sample Content

Sample Pages

Download the sample pages (includes Chapter 6)

Table of Contents

    Introduction. . . . . . . . . . . . . . . . . . . . . . . xxiii
Part I: Infrastructure
CHAPTER 1
    Understanding Layer 2.. . . . . . . . . . . . . . . . . . . . 1
    VLANs Overview.. . . . . . . . . . . . . . . . . . . . 3
    Spanning Tree Protocol Overview. . . . . . . . . . . . . . 19
    EtherChannels.. . . . . . . . . . . . . . . . . . . . 47
    Review Questions.. . . . . . . . . . . . . . . . . . . 57
        Further Reading.. . . . . . . . . . . . . . . . . . . . 58
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 58
CHAPTER 2
    Understanding Layer 3: IGPs.. . . . . . . . . . . . . . . . . 59
    IP Routing Essentials. . . . . . . . . . . . . . . . . . 60
    Enhanced Interior Gateway Routing Protocol (EIGRP). . . . . . 68
    Open Shortest Path First (OSPF).. . . . . . . . . . . . . . 80
    Review Questions.. . . . . . . . . . . . . . . . . . . 100
    Further Reading.. . . . . . . . . . . . . . . . . . . . 101
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 101
CHAPTER 3
    Understanding Layer 3: BGP. . . . . . . . . . . . . . . . . 103
    BGP Fundamentals.. . . . . . . . . . . . . . . . . . . 104
    BGP Configuration and Verification.. . . . . . . . . . . . . 112
    Review Questions.. . . . . . . . . . . . . . . . . . . 120
    Further Reading.. . . . . . . . . . . . . . . . . . . . 121
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 121
CHAPTER 4
    IP Services.. . . . . . . . . . . . . . . . . . . . . . . 123
    Network Time Protocol (NTP).. . . . . . . . . . . . . . 124
    Network Address Translation (NAT).. . . . . . . . . . . . . 134
    First-Hop Redundancy Protocols (FHRPs). . . . . . . . . . . 143
    Multicast.. . . . . . . . . . . . . . . . . . . . . . 156
    Review Questions.. . . . . . . . . . . . . . . . . . . 165
    Further Reading.. . . . . . . . . . . . . . . . . . . . 166
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 166
CHAPTER 5
    Enterprise Wireless.. . . . . . . . . . . . . . . . . . . . 167
    Wireless Basics.. . . . . . . . . . . . . . . . . . . . 168
        WLC and AP Operation and Pairing. . . . . . . . . . . . . 176
    Wireless Roaming. . . . . . . . . . . . . . . . . . . 185
    Review Questions.. . . . . . . . . . . . . . . . . . . 191
        Further Reading.. . . . . . . . . . . . . . . . . . . . 192
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 192
Part II: Security
CHAPTER 6
    Device Access Control.. . . . . . . . . . . . . . . . . . . 193
    Cisco IOS CLI Session Overview.. . . . . . . . . . . . . . 194
    Authentication, Authorization, and Accounting (AAA) Overview.. . . 210
    Review Questions.. . . . . . . . . . . . . . . . . . . 217
    Further Reading.. . . . . . . . . . . . . . . . . . . . 218
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 218
CHAPTER 7
    Infrastructure Security.. . . . . . . . . . . . . . . . . . . 219
    Access Control Lists (ACLs) Overview. . . . . . . . . . . . 220
    Control Plane Policing (CoPP). . . . . . . . . . . . . . . 233
    Review Questions.. . . . . . . . . . . . . . . . . . . 236
    Further Reading.. . . . . . . . . . . . . . . . . . . . 237
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 237
CHAPTER 8
    Securing REST APIs. . . . . . . . . . . . . . . . . . . . 239
    REST API Security.. . . . . . . . . . . . . . . . . . . 240
    Review Questions.. . . . . . . . . . . . . . . . . . . 245
    Further Reading.. . . . . . . . . . . . . . . . . . . . 245
        What's Next?.. . . . . . . . . . . . . . . . . . . . . 245
CHAPTER 9
    Wireless Security.. . . . . . . . . . . . . . . . . . . . . 247
    Wireless Authentication Overview. . . . . . . . . . . . . . 248
    Review Questions.. . . . . . . . . . . . . . . . . . . 262
    Further Reading.. . . . . . . . . . . . . . . . . . . . 262
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 263
CHAPTER 10
    Network Security Design.. . . . . . . . . . . . . . . . . . 265
    Threat Defense. . . . . . . . . . . . . . . . . . . . 266
    TrustSec, MACsec. . . . . . . . . . . . . . . . . . . 279
    Review Questions.. . . . . . . . . . . . . . . . . . . 284
    Further Reading.. . . . . . . . . . . . . . . . . . . . 285
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 285
CHAPTER 11
    Network Access Control. . . . . . . . . . . . . . . . . . . 287
    Cisco Identity Services Engine (ISE).. . . . . . . . . . . . . 288
    Review Questions.. . . . . . . . . . . . . . . . . . . 296
    Further Reading.. . . . . . . . . . . . . . . . . . . . 296
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 297
Part III: Automation
CHAPTER 12
    Anatomy of Python. . . . . . . . . . . . . . . . . . . . . 299
    Interpreting Python Components and Scripts.. . . . . . . . . . 300
    Review Questions.. . . . . . . . . . . . . . . . . . . 313
    Further Reading.. . . . . . . . . . . . . . . . . . . . 314
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 314
CHAPTER 13
    Building JSON Files.. . . . . . . . . . . . . . . . . . . . 315
    Data Formats (XML and JSON).. . . . . . . . . . . . . . 316
    Review Questions.. . . . . . . . . . . . . . . . . . . 323
    Further Reading.. . . . . . . . . . . . . . . . . . . . 324
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 324
CHAPTER 14
    YANG Data Modeling.. . . . . . . . . . . . . . . . . . . . 325
    YANG Data Modeling. . . . . . . . . . . . . . . . . . 326
    Review Questions.. . . . . . . . . . . . . . . . . . . 332
    Further Reading.. . . . . . . . . . . . . . . . . . . . 332
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 332
CHAPTER 15
    DNA Center and vManage APIs. . . . . . . . . . . . . . . . 333
    APIs for Cisco DNA Center and vManage.. . . . . . . . . . . 334
    Review Questions.. . . . . . . . . . . . . . . . . . . 344
    Further Reading.. . . . . . . . . . . . . . . . . . . . 344
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 344
CHAPTER 16
    Interpreting REST API Codes.. . . . . . . . . . . . . . . . . 345
    Interpreting REST API Response Codes.. . . . . . . . . . . 346
    Review Questions.. . . . . . . . . . . . . . . . . . . 349
    Further Reading.. . . . . . . . . . . . . . . . . . . . 349
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 349
CHAPTER 17
    EEM Applets.. . . . . . . . . . . . . . . . . . . . . . . 351
    Embedded Event Manager (EEM).. . . . . . . . . . . . . 352
    Review Questions.. . . . . . . . . . . . . . . . . . . 362
    Further Reading.. . . . . . . . . . . . . . . . . . . . 362
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 362
CHAPTER 18
    Configuration Management and Orchestration.. . . . . . . . . . 363
    Agent-Based Orchestration Tools.. . . . . . . . . . . . . . 365
    Agentless Orchestration Tools. . . . . . . . . . . . . . . 372
    Review Questions.. . . . . . . . . . . . . . . . . . . 378
    Further Reading.. . . . . . . . . . . . . . . . . . . . 378
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 378
Part IV: Architecture
CHAPTER 19
    Enterprise Network Design Principles.. . . . . . . . . . . . . . 379
    Hierarchical LAN Design Model.. . . . . . . . . . . . . . 380
    First-Hop Redundancy Protocols (FHRPs). . . . . . . . . . . 392
    Hardware Redundancy Mechanisms.. . . . . . . . . . . . . 400
    Review Questions.. . . . . . . . . . . . . . . . . . . 407
    Further Reading.. . . . . . . . . . . . . . . . . . . . 408
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 408
CHAPTER 20
    Wireless LAN Deployments. . . . . . . . . . . . . . . . . . 409
    Wireless Deployment Models. . . . . . . . . . . . . . . 410
    Wireless Location Services. . . . . . . . . . . . . . . . 427
    Review Questions.. . . . . . . . . . . . . . . . . . . 430
    Further Reading.. . . . . . . . . . . . . . . . . . . . 431
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 431
CHAPTER 21
    On-Premises vs. Cloud Infrastructure.. . . . . . . . . . . . . . 433
    Cloud Infrastructure Basics.. . . . . . . . . . . . . . . . 434
    Cloud Services Models. . . . . . . . . . . . . . . . . . 438
    Cloud Deployment Models.. . . . . . . . . . . . . . . . 444
    On-Premises or Cloud Infrastructure. . . . . . . . . . . . . 447
    Review Questions.. . . . . . . . . . . . . . . . . . . 449
    Further Reading.. . . . . . . . . . . . . . . . . . . . 450
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 450
CHAPTER 22
    SD-WAN.. . . . . . . . . . . . . . . . . . . . . . . . 451
    SD-WAN Overview.. . . . . . . . . . . . . . . . . . 452
    SD-WAN Architecture Components.. . . . . . . . . . . . . 459
    Review Questions.. . . . . . . . . . . . . . . . . . . 465
    Further Reading.. . . . . . . . . . . . . . . . . . . . 466
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 466
CHAPTER 23
    SD-Access. . . . . . . . . . . . . . . . . . . . . . . . 467
    SD-Access Overview.. . . . . . . . . . . . . . . . . . 468
    SD-Access Architecture.. . . . . . . . . . . . . . . . . 471
    SD-Access Operational Planes.. . . . . . . . . . . . . . . 474
    SD-Access Fabric Roles and Components.. . . . . . . . . . . 477
    Review Questions.. . . . . . . . . . . . . . . . . . . 484
    Further Reading.. . . . . . . . . . . . . . . . . . . . 484
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 485
CHAPTER 24
    QoS. . . . . . . . . . . . . . . . . . . . . . . . . . 487
    The Need for QoS.. . . . . . . . . . . . . . . . . . . 488
    QoS Models and Components.. . . . . . . . . . . . . . . 493
    Congestion Management and Congestion Avoidance.. . . . . . . 499
    Review Questions.. . . . . . . . . . . . . . . . . . . 503
    Further Reading.. . . . . . . . . . . . . . . . . . . . 503
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 504
CHAPTER 25
    Switching.. . . . . . . . . . . . . . . . . . . . . . . . 505
    Traffic Forwarding Basics. . . . . . . . . . . . . . . . . 506
    Forwarding Architectures. . . . . . . . . . . . . . . . . 511
    Review Questions.. . . . . . . . . . . . . . . . . . . 522
    Further Reading.. . . . . . . . . . . . . . . . . . . . 523
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 523
Part V: Virtualization
CHAPTER 26
    Basic Virtualization.. . . . . . . . . . . . . . . . . . . . 525
    Virtualization Overview.. . . . . . . . . . . . . . . . . 526
    Virtual Machines (VMs). . . . . . . . . . . . . . . . . 532
    Virtual Switching.. . . . . . . . . . . . . . . . . . . 535
    Review Questions.. . . . . . . . . . . . . . . . . . . 542
    Further Reading.. . . . . . . . . . . . . . . . . . . . 543
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 543
CHAPTER 27
    VRF Instances, GRE, and IPsec. . . . . . . . . . . . . . . . 545
    Virtual Routing and Forwarding (VRF).. . . . . . . . . . . . 546
    Generic Routing Encapsulation (GRE).. . . . . . . . . . . . 552
    IPsec VPNs.. . . . . . . . . . . . . . . . . . . . . 558
    Review Questions.. . . . . . . . . . . . . . . . . . . 570
    Further Reading.. . . . . . . . . . . . . . . . . . . . 571
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 571
CHAPTER 28
    Extending the Network Virtually.. . . . . . . . . . . . . . . . 573
    Locator ID/Separation Protocol (LISP).. . . . . . . . . . . . 574
    Virtual Extensible LAN (VXLAN).. . . . . . . . . . . . . 580
    Review Questions.. . . . . . . . . . . . . . . . . . . 585
    Further Reading.. . . . . . . . . . . . . . . . . . . . 586
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 586
Part VI: Network Assurance
CHAPTER 29
    Troubleshooting.. . . . . . . . . . . . . . . . . . . . . . 587
    Troubleshooting Overview.. . . . . . . . . . . . . . . . 588
    Simple Network Management Protocol (SNMP).. . . . . . . . 604
    Review Questions.. . . . . . . . . . . . . . . . . . . 610
    Further Reading.. . . . . . . . . . . . . . . . . . . . 611
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 611
CHAPTER 30
    Monitoring. . . . . . . . . . . . . . . . . . . . . . . . 613
    Syslog.. . . . . . . . . . . . . . . . . . . . . . . 614
    NetFlow and Flexible NetFlow. . . . . . . . . . . . . . . 620
    Switch Port Analyzer (SPAN), Remote SPAN (RSPAN), and Encapsulated Remote SPAN (ERSPAN)... 632
    Review Questions.. . . . . . . . . . . . . . . . . . . 639
    Further Reading.. . . . . . . . . . . . . . . . . . . . 640
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 640
CHAPTER 31
    IP SLA and DNA Center.. . . . . . . . . . . . . . . . . . . 641
    IP SLA Overview.. . . . . . . . . . . . . . . . . . . 642
    Cisco DNA Center Assurance. . . . . . . . . . . . . . . 652
    Review Questions.. . . . . . . . . . . . . . . . . . . 660
    Further Reading.. . . . . . . . . . . . . . . . . . . . 660
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 660
CHAPTER 32
    NETCONF and RESTCONF.. . . . . . . . . . . . . . . . . . 661
    NETCONF. . . . . . . . . . . . . . . . . . . . . 662
    RESTCONF.. . . . . . . . . . . . . . . . . . . . . 668
    Review Questions.. . . . . . . . . . . . . . . . . . . 671
    Further Reading.. . . . . . . . . . . . . . . . . . . . 671
    What's Next?.. . . . . . . . . . . . . . . . . . . . . 671
Glossary.. . . . . . . . . . . . . . . . . . . . . . . . 673


9780136891932, TOC, 2/15/2022

Updates

Submit Errata

More Information

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.

Overview


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information


To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information


Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children


This site is not directed to children under the age of 13.

Marketing


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information


If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information


Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact


Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020


Other Things You Might Like

Cisco Catalyst SD-WAN: Design, Deploy and Secure your WAN Premium Edition and Practice Test

Cisco Catalyst SD-WAN: Design, Deploy and Secure your WAN Premium Edition and Practice Test, 2nd Edition

Cisco Catalyst SD-WAN: Design, Deploy and Secure your WAN

Cisco Catalyst SD-WAN: Design, Deploy and Secure your WAN, 2nd Edition

CCNA 200-301 Official Cert Guide and Network Simulator Library, Second Edition

CCNA 200-301 Official Cert Guide and Network Simulator Library, Second Edition