Paul Cassel is a networking professional for an political organization and an expert on operating systems. Paul has been using Windows for over a decade and has invaluable experience into how to setup Windows systems for optimum use. Paul is the best selling author of two Windows books. Glen Bergen, is a lead technical instructor with PBSC in Calgary Alberta, the technical training arm of IBM Education Worldwide. ED Tetz is a Lead Trainer for PBSC, the technical training arm of IBM Worldwide Education. For the past 6 years Ed has been a System Engineer for both small and enterprise companies. Jay Adamson is an Enterprise Consultant with SHL, a leading system integration company. Jay is also one of the pioneers in the Microsoft Certification Training industry.