Anne Mette Jonassen Hass is a senior consultant and registered BOOTSTRAP lead assessor for DELTA (Danish Electronics, Lights, and Acoustics), one of Europe's leading international testing and design consulting organizations. With more than twenty years of experience in IT, she has been involved in all aspects of software development: requirements specification, analysis, design, coding, testing, quality assurance, and management. Ms. Hass was a contributor to Improving Software Organizations by Lars Mathiassen et al. (Addison-Wesley, 2002).