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Gary L. Olsen was a member of Microsoft's Windows 2000 Enterprise Beta support group for two years, which involved helping beta newsgroups, identifying bugs, validating bug fixes, and testing beta releases at the Microsoft campus. He is the author of numerous Microsoft Knowledge Base articles and a frequent presenter at conferences on Windows 2000 design and migration. As a consultant in Compaq's Customer Services division, Gary has taken part in numerous Windows 2000 design reviews for Compaq and Microsoft customers. He holds a BS in industrial education and an MS in computer-aided manufacturing from Brigham Young University.
Gary has been married to Colleen Johnson Olsen for 29 years and has four daughters, Jennifer, Melinda, Shanna, and Lisa, and one son, Russell. He enjoys gardening, woodworking, and auto body repair, and is very active in his church.