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This chapter is from the book

This chapter is from the book

Building Operational Excellence: IT People and Process Best PracticesBuilding Operational Excellence: IT People and Process Best Practices

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This chapter is from the book

This chapter is from the book

Building Operational Excellence: IT People and Process Best PracticesBuilding Operational Excellence: IT People and Process Best Practices

Learn More Buy

Security Management

This process aims to assure IT security by granting and enforcing the appropriate level of access to applications and data to internal and external personnel through the use of day-to-day administration of security policies and the use of a consistent security policy across all enterprise resources.

Tasks

Skills

Provide new user-ID password for customers

Reset passwords as required

Use automation to perform monitoring/administration tasks

Develop processes to improve security management processes

Understanding of all operational processes that deliver services and process interaction points

Expertise in service-level reporting tools

Knowledge of customer applications/systems

Understanding of cost/performance trade-offs

Ability to communicate well

Knowledge of security technologies and products

Staffing

Automation Technology

Security administrator

Security policy manager

General network and systems management (NSM) tools for monitoring (that is, availability management)

Reporting add-ons to general NSM tools

Firewall and virtual private network products for perimeter defense; intrusion detection products for defense within perimeter

Single sign-on and Kerberos products for efficient and secure use of password authentication

Best Practices

Metrics

Use of single sign-on technologies to streamline user access while maintaining security

Use of Kerberos-style tokens to avoid transmitting passwords over insecure networks

Use of intrusion detection technologies within the boundaries of the enterprise

Service levels coupled to externalized metrics

End-to-end objectives reflecting business perception

Number of security breaches/time

Cost of security breaches/time

Level of customer satisfaction (survey feedback)

Cost of administering/number of service-level agreements (and customers)

Service availability

Service performance

Service quality (QOS)

Process Integration

Futures

Most processes

End-to-end perspective

End-user perspective

Consolidated reporting

Feedback of service metrics to control management policy

"What if" analysis of suggested service-level agreements in relation to cost

Stronger tie-in of cost/service trade-offs

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Customer Service

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Other Collection and Use of Information


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Web Analytics

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Security


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Children


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Marketing


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Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information


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Sale of Personal Information


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While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


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Links


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Requests and Contact


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Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020