- How to Use This Catalog
- Form and Content of Process Catalog Entries
- Application Optimization
- Asset Management
- Budget Management
- Business Continuity
- Business Relationship Management
- Capacity Planning
- Change Management
- Configuration Management
- Contract Management
- Contractor Management
- Cost Recovery
- Data Storage Management
- Facilities Management
- Inventory Management
- Job Scheduling
- Negotiation Management
- Network Management
- Output Management
- Performance Management
- Problem Management
- Production Acceptance
- Production Control
- Physical Database Management
- Quality Assurance
- Security Management
- Service-Level Management
- Service Request Management
- Software Distribution
- System Monitoring
- Tape Management
- Workload Monitoring
Problem Management
The aim of this process is to minimize the resolution time for problems by logging, tracking, and expediting problems as they occur, keeping stakeholders current as to resolution status, exploring all factors that can lower mean time to resolution (MTTR) and maintain a high level of overall customer satisfaction.
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Tasks |
Skills |
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Staffing |
Automation Technology |
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Best Practices |
Metrics |
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Process Integration |
Futures |
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