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How to Create and Organize an IT Process Catalog

Aug 30, 2002

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Output Management

This process aims at timely delivery of computer-generated output to appropriate distribution devices or users.


Tasks	Skills
Operation of various output technologies Output management software tools Interface to mail room and interoffice delivery Burst, sort, and de-leave operations Restart/rerun of output as required Use of print utilities to reproduce output as needed Routing of output to various locations Evaluate appropriateness of output medium Identify ways to eliminate hardcopy print Lower cost by using alternative media	Understanding of user needs Understanding of system configuration
Staffing	Automation Technology
Print operator Output manager	Output management software Print protocols
Best Practices	Metrics
Using a single output management process for the enterprise Integration of print, output, and document management functions Decentralized output processing to departments where possible Benchmark annually to evaluate competitiveness of output operations with competitors, industry standards Systematic reduction of hardcopy output	Cost/printed page normalized for media fluctuations Percent of decrease in internal use hardcopy output Number of lost or missing outputs Number of reruns to reproduce lost/damaged output Stratified cost structure for hard copy, electronic, departmentally printed, fiche, and optical output options
Process Integration	Futures
Integration of print, output, and document management	Integration of output with tape/storage subsystems Customer-defined parameters for delivery, copies, frequency Common output management software for the enterprise Built-in archival based on business continuity/criticality Increased use of color technology

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