- How to Use This Catalog
- Form and Content of Process Catalog Entries
- Application Optimization
- Asset Management
- Budget Management
- Business Continuity
- Business Relationship Management
- Capacity Planning
- Change Management
- Configuration Management
- Contract Management
- Contractor Management
- Cost Recovery
- Data Storage Management
- Facilities Management
- Inventory Management
- Job Scheduling
- Negotiation Management
- Network Management
- Output Management
- Performance Management
- Problem Management
- Production Acceptance
- Production Control
- Physical Database Management
- Quality Assurance
- Security Management
- Service-Level Management
- Service Request Management
- Software Distribution
- System Monitoring
- Tape Management
- Workload Monitoring
Form and Content of Process Catalog Entries
Each Process Catalog entry has the form shown on these two pages. The entry begins with a definition of the IT business process.
Below this description you will find a scale indicating the current automation and stability levels of a process. You can highlight the numbers that represents the current level of automation and stability for each process at your site. Shading indicates typical values for best-practices organizations.
Items in the catalog use two styles of bullet. Solid bullets () serve only
to mark the item. Open bullets (
) indicate items that you should compare to
your site's current processes. You can mark the items that you have
implemented.
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Tasks |
Skills |
Tasks are the activities that typically make up the process as it is implemented at many large firms today.
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Skills itemizes the typically required skills and abilities to implement this process.
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Staffing |
Automation Technology |
Staffing indicates typical staffing in large IT organizations.
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Automation Technology is a list of representative technologies that can automate the tasks that make up the IT process.
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Best Practices |
Metrics |
Best Practices are the activities that the best-run IT organizations use.
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Metrics are the quantifiable aspects of operations that should be tracked for purposes of measuring quality of deliverables and success or failure of the implementation of best practices.
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Process Integration |
Futures |
Process Integration refers to other IT processes in this Catalog that integrate with the current process.
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Futures indicates any likely advances in technology that could affect the way that this process is performed at IT sites.
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Best Practices |
Metrics |
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Process Integration |
Futures |
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