- How to Use This Catalog
- Form and Content of Process Catalog Entries
- Application Optimization
- Asset Management
- Budget Management
- Business Continuity
- Business Relationship Management
- Capacity Planning
- Change Management
- Configuration Management
- Contract Management
- Contractor Management
- Cost Recovery
- Data Storage Management
- Facilities Management
- Inventory Management
- Job Scheduling
- Negotiation Management
- Network Management
- Output Management
- Performance Management
- Problem Management
- Production Acceptance
- Production Control
- Physical Database Management
- Quality Assurance
- Security Management
- Service-Level Management
- Service Request Management
- Software Distribution
- System Monitoring
- Tape Management
- Workload Monitoring
This chapter is from the book
This chapter is from the book
This chapter is from the book
Form and Content of Process Catalog Entries
Each Process Catalog entry has the form shown on these two pages. The entry begins with a definition of the IT business process.
Below this description you will find a scale indicating the current automation and stability levels of a process. You can highlight the numbers that represents the current level of automation and stability for each process at your site. Shading indicates typical values for best-practices organizations.
Items in the catalog use two styles of bullet. Solid bullets (
) serve only
to mark the item. Open bullets (
) indicate items that you should compare to
your site's current processes. You can mark the items that you have
implemented.
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Tasks |
Skills |
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Tasks are the activities that typically make up the process as it is implemented at many large firms today.
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Skills itemizes the typically required skills and abilities to implement this process.
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Staffing |
Automation Technology |
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Staffing indicates typical staffing in large IT organizations.
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Automation Technology is a list of representative technologies that can automate the tasks that make up the IT process.
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Best Practices |
Metrics |
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Best Practices are the activities that the best-run IT organizations use.
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Metrics are the quantifiable aspects of operations that should be tracked for purposes of measuring quality of deliverables and success or failure of the implementation of best practices.
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Process Integration |
Futures |
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Process Integration refers to other IT processes in this Catalog that integrate with the current process.
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Futures indicates any likely advances in technology that could affect the way that this process is performed at IT sites.
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Best Practices |
Metrics |
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Process Integration |
Futures |
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Not all tasks are listed—only those viewed as especially
important or easily overlooked
At smaller sites, one employee might perform the functions of
several staff members