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How to Create and Organize an IT Process Catalog

Aug 30, 2002

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Network Management

This process aims to provide reliable networking. It does this through continuous and consistent knowledge of network availability and health. It uses automated monitoring of all network resources, automated correlation of data, automatic notification of trouble, and rapid diagnosis and resolution of network availability problems.


Tasks	Skills
Provide first-level network support using selected tool-sets Evaluate health of network and perform level one analysis Define the processes and procedures for network monitoring Enforce network usage standards—bandwidth requirements Monitor OLTP and other transactional systems from a network view	Familiarity with networking protocols and topology Understanding of SNA and IP network protocols Knowledge of IP and SNMP Knowledge of network devices and relationships
Staffing	Automation Technology
Network control specialist Online systems specialist Network support products (such as enterprise management tools)	Embedded instrumentation in network equipment (SNMP-based) Network management platforms OEM tool Correlation tools Configuration tools Service-level management tools
Best Practices	Metrics
Highly automated network monitoring systems in place Integrated presentation of network status information to differing operational groups Use of monitoring to drive automation, notification, and problem management applications Ongoing documentation and evaluation of network topology, performance, standards, configuration, change control, faults, and accounting.	Ratio of personnel versus infrastructure elements (such as IP addresses) Percent of events processed automatically Network up-time (availability), component availability Network latency, data delivery rate, throughput Number of chronic problem groupings Mean time to isolate a link failure, repair it, and restore service
Process Integration	Futures
Configuration management Problem management	Better assessment of business operational impact of network problems Consolidation all resource-centric data (event, problem, asset, change) Directory-enabled network management (for example, directories with policy content to drive quality of service tuning of network flows) Better discovery technology for deriving device relationships

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