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How to Create and Organize an IT Process Catalog

Aug 30, 2002

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Job Scheduling

This process aims to implement and maintain job schedules for all production and special production workloads. It includes interacting with customers to determine requirements, evaluating run-time requirements in relation to existing workloads, and ensuring timely completion—both in relation to the application itself and its neighbors in the execution queue.


Tasks	Skills
Develop schedules for all corporate workloads Perform "what-if" scheduling simulations as required Evaluate and maximize workload balancing options Define processes for changes and new submissions	Understanding of application system flow, including all aspects of input, output, and cross-application dependencies Familiarity with the performance characteristics of all storage media (tape, disk, and so forth) and how they apply to processing of various workload types Expertise in using various scheduling tools, including schedulers, simulation tools, and accounting systems for run-time analysis
Staffing	Automation Technology
Scheduling coordinator Workload analyst	Host-based schedulers Distributed schedulers Platform-specific schedulers
Best Practices	Metrics
Use of a single scheduling tool across the enterprise Use of a dynamically adjusting schedule based on self-analysis Integration of job scheduling with workload management and other policy-based management tools Periodic review of actual versus scheduled run-times Use of enhanced policy-based schedulers that enable customers (or application areas) to define parameters for scheduling	Percent of jobs meeting schedule Number of errors in defining schedule parameters Number of emergency scheduling needs/requests Average time to respond to new requests Staffing metrics Number of jobs/processes per analyst
Process Integration	Futures
Workload monitoring	Integration of service-level agreements and objectives with job schedulers Policy-based scheduling systems for all IT resources

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