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How to Create and Organize an IT Process Catalog

Aug 30, 2002

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Data Storage Management

This process aims to assure optimal use of storage resources and reduce long-term storage-unit cost by improving performance through policies for availability, location, and versioning; keeping enough (but not too much) storage available on the floor and providing backup/recovery operations for critical data; and by data-set placement and compaction.


Tasks	Skills
Test/verify backup/restore versions Maintain access and integrity of all corporate data on disk/DASD Deploy compression/compaction utilities Implement storage management automation tools Assess appropriate level of RAID technology Institute hierarchical storage management procedures Evaluate storage performance trade-offs (disk placement, cache control)	Experience with storage area networking configuration and management Knowledge of key vendors: EMC, Hitachi Data Systems, IBM
Staffing	Automation Technology
Storage management specialist DASD specialist Backup/recovery specialist	Storage area networks Storage systems Backup and recovery Storage management
Best Practices	Metrics
A validated tested backup/recovery system is in place A consolidated storage management architecture that is completely cross-platform Up-to-date backup and recovery plans for which all applications have been prioritized based on business-driven recovery requirements, including a list of what should be recovered and how long it should take Ongoing, regularly scheduled performance management/optimization plan that includes determining which databases should be reorganized next, which volumes should be compressed/compacted next, and figuring the maximum utilization that also minimizes the risk of application failures due to space allocation	Time to restore/recover/backup Year-to-year improvements in: – Utilization – Cost/GB – Staffing/unit capacity (staffing/terabyte) – Mean-time-between-failures: How many applications were affected how often, and for how long?
Process Integration	Futures
Tape management	Point-in-time replication deployed across enterprise to eliminate the need for batch and preventative maintenance windows Storage technology improvements, including: – Storage area networks – Network attached storage – Media commoditization lowering the price of storage devices – Intelligent storage controllers and managers who understand characteristics of data and its usage, and automate decisions about where data is stored

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