- Introduction
- A goal-problem approach
- Dealing with items that don't match the improvement model or standard
- Addressing all of the items in the model or standard
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Addressing all of the items in the model or standard.
One of the initial concerns that people have with this approach is that an organization will not address all the items in the model or standard being used, since there might not be goals or problems related to each item.
When the first set of problems and goals have been worked, the next step is to repeat the cycle and determine the next set of problems and goals. This new set can then be compared to the remaining items in the improvement model or standard. There will, of course, be situations where a few of the items of the model or standard are not used when solving a problem or achieving a goal. These items should be left until the end of the improvement cycle. At that time, one of three scenarios occurs. First, the outstanding items will be put to good use. It will become clear how to use them effectively. Second, the items will be declared 'Not applicable'. Third, the items will be performed academically to meet the letter of the law. The focus should, of course, be on the first scenario.
In conclusion, improvement should be focused on business goals and problems. The use of improvement models should be dictated by these needs.