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- Introduction
- Step 1: Identify an Executive Sponsor
- Step 2: Select a Process Owner
- Step 3: Solicit Executive Support
- Step 4: Assemble a Production Acceptance Team
- Step 5: Identify and Prioritize Requirements
- Step 6: Develop Policy Statements
- Step 7: Nominate a Pilot System
- Step 8: Design Appropriate Forms
- Step 9: Document the Procedures
- Step 10: Execute the Pilot System
- Step 11: Conduct a Lessons-Learned Session
- Step 12: Revise Policies, Procedures, and Forms
- Step 13: Formulate Marketing Strategy
- Step 14: Follow Up for Ongoing Enforcement and Improvements
- Full Deployment of a New Application
- Harris Kern's Enterprise Computing Institute
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Step 11: Conduct a Lessons-Learned Session
In this step, the process owner conducts a thorough, candid lessons-learned session with key participants involved in executing the pilot system. Participants should include representatives from the user community, development area, support staff, and help desk.