- Introduction
- Step 1: Identify an Executive Sponsor
- Step 2: Select a Process Owner
- Step 3: Solicit Executive Support
- Step 4: Assemble a Production Acceptance Team
- Step 5: Identify and Prioritize Requirements
- Step 6: Develop Policy Statements
- Step 7: Nominate a Pilot System
- Step 8: Design Appropriate Forms
- Step 9: Document the Procedures
- Step 10: Execute the Pilot System
- Step 11: Conduct a Lessons-Learned Session
- Step 12: Revise Policies, Procedures, and Forms
- Step 13: Formulate Marketing Strategy
- Step 14: Follow Up for Ongoing Enforcement and Improvements
- Full Deployment of a New Application
- Harris Kern's Enterprise Computing Institute
Step 8: Design Appropriate Forms
During the requirements step, the cross-functional team normally discusses the quantity, types, and characteristics of forms to be used with a production acceptance process. Shops occasionally elect to combine some or all of these forms, depending on their complexity. In addition to the primary production acceptance form, other common types used in this process include the following:
Capacity form for periodic updates to resource requirements
Customer acceptance form for user feedback prior to deployment
Help desk form for anticipated calls during startup
Test plan for developers to demonstrate function and performance of the new system
"Lessons learned" form for follow-up and improvements after full deployment of a new system
The forms are proposed, designed, and finalized by the team. Specific requirements of the form vary from shop to shop, but the form should always be simple, thorough, understandable, and accessible. Many shops today keep forms like these online via their company intranet for ease of use and access.