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The Project Office
The project office was established to implement key processes such as change control or applications development methodologies. When management conceived the organization shown in Figure 6, their hearts were in the right place—at least they knew that they needed to provide process design and implementation. Unfortunately, processes should only be designed and implemented by the folks in the trenches, not by people who are far-removed from the front lines.
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Figure 6 The project office.
The concept gets some bonus points, but you don't need a special group to develop some of the most effective processes ever designed. Production control should have centralized ownership for many of these critical processes:
Problem management
Change control
Capacity planning
Disaster recovery
Security
There's so much more, but you get the point.
The processes themselves should be developed by the help desk, systems programming, database administration, etc.
Senior technicians should be in charge of figuring out how to make this stuff work. Please don't take it out of their hands. You're wasting company resources!