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This chapter is from the book

This chapter is from the book

System Center 2012 Service Manager UnleashedSystem Center 2012 Service Manager Unleashed

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This chapter is from the book

This chapter is from the book

System Center 2012 Service Manager UnleashedSystem Center 2012 Service Manager Unleashed

Learn More Buy

Evolution of the CMDB

A configuration management database is a repository of information related to all the components of an information system. Configuration management itself focuses on establishing and maintaining consistency of a system or product’s performance and its functional and physical attributes with its requirements, design, and operational information throughout its life cycle. A CMDB contains configuration item (CI) information and is used to understand CI relationships and track their configuration. Configuration management can assist in maintaining asset management data for configuration items.

The term CMDB stems from ITIL v2 (in ITIL v3 it is known as a configuration management system or CMS), where it represents the authorized configuration of the significant components of the IT environment. The CMDB is a fundamental component of the ITIL framework’s configuration management process. CMDB implementations often involve federation, the inclusion of data into the CMDB from other sources. Information in a CMDB is typically used for planning, identification, control, monitoring, and verification.

The Service Manager CMDB is a database containing details of configuration items and details of the important relationships between those configuration items. These relationships capture, record, and provide output about the status, urgency, historical changes, and the impact of data between CIs.

Service Manager orchestrates and unifies knowledge across System Center by using its CMDB and process integration to connect knowledge and information from Orchestrator, Virtual Machine Manager, Operations Manager, Configuration Manager, and Active Directory Domain Services.

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Other Collection and Use of Information


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Supplemental Privacy Statement for California Residents


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Sharing and Disclosure


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Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020