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This chapter is from the book

This chapter is from the book

Microsoft Dynamics CRM 2013 UnleashedMicrosoft Dynamics CRM 2013 Unleashed

Learn More Buy

This chapter is from the book

This chapter is from the book

Microsoft Dynamics CRM 2013 UnleashedMicrosoft Dynamics CRM 2013 Unleashed

Learn More Buy

Summary

This chapter provided an overview of the exciting opportunities presented by xRM and how it can be leveraged by businesses building LOB applications. As you now understand, xRM allows that relationships in business are more than just Customers and can include a wide range of things, including internal management. You can take CRM and use it to manage employees (Employee Risk Management [ERM]) or physical assets (Asset Risk Management [ARM]).

This introduction should get your “brain juices flowing” as to how Microsoft Dynamics can be more than just a CRM solution and how the xRM services provided by the platform can help you map your organization’s relationships.

As we continue with the book, you’ll notice specific examples where we call out xRM customizations. Because every deployment is different and there is no specific way to do an xRM deployment, pay close attention to the examples prior to making changes.

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Customer Service

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Other Collection and Use of Information


Application and System Logs

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Security


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children


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Marketing


Pearson may send or direct marketing communications to users, provided that

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Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information


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Sale of Personal Information


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While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


Pearson may disclose personal information, as follows:

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  • To investigate or address actual or suspected fraud or other illegal activities
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  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
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Links


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact


Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020