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This chapter is from the book

This chapter is from the book

Peopleware: Productive Projects and Teams, 3rd EditionPeopleware: Productive Projects and Teams, 3rd Edition

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This chapter is from the book

This chapter is from the book

Peopleware: Productive Projects and Teams, 3rd EditionPeopleware: Productive Projects and Teams, 3rd Edition

Learn More Buy
Leadership as a Service

Leadership as a Service

But the best leadership—the kind that people can mention only with evident emotion and deep respect—is most often exercised by people without positional power. It happens outside the official hierarchy of delegated authority.

NOTE

When I’m on my home turf, I play tennis two or three times a week in groups organized by a charming fellow named Mike. Mike is our leader. It’s Mike who decides the matchups: who plays with whom and against whom. He’s the one who shuffles the players (16 of us on four courts) after each set so we all have different partners for all three sets. He invariably makes good pairings so that near the end of a half hour you can look across the courts and see four scores like 5 to 4,6 to 6, 7 to 6, and 5 to 5. He has a great booming voice, easy to hear even when he is three courts away. He sets the meeting times, negotiates the schedules for court time, and makes sure there are subs for anyone who needs to be away. No- body gave Mike the job of leading the group; he just stepped up and took it. His leadership is uncontested; the rest of us are just in awe of our good fortune that he leads us as he does. He gets nothing for it except our gratitude and esteem.

—TDM

In this example, leadership is not about extracting anything from us; it’s about service. The leadership that the Mikes of the world provide enables their endeavors to go forth. While they sometimes set explicit directions, their main role is that of a catalyst, not a director. They make it possible for the magic to happen.

In order to lead without positional authority—without anyone ever ap- pointing you leader—you have to do what Mike does:

  • Step up to the task.
  • Be evidently fit for the task.
  • Prepare for the task by doing the required homework ahead of time.
  • Maximize value to everyone.
  • Do it all with humor and obvious goodwill. It also helps to have charisma.

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