- 1.1 Chapter Topic
- 1.2 Key Corporate Participants
- 1.3 Management Steps Required to Execute the Approach
- 1.4 Solving the Right Problem
- 1.5 Developing an Understanding of the Problem
- 1.6 Defining Goals and Objectives of a Company or Organization
- 1.7 Defining the Framework for the Decisions Being Made
- 1.8 Metrics for Measuring Success
- 1.9 Definition of a Metric
- 1.10 Developing Decision Criteria and Metrics
- 1.11 Data Used to Support Metrics
- 1.12 Structure and Definition of the Problem
- 1.13 Key Concepts in Defining the Objectives
This chapter is from the book
This chapter is from the book
This chapter is from the book
1.5 Developing an Understanding of the Problem
This phase of the process is focused on developing an understanding of what the organization wants to accomplish. In this process you ask the difficult questions and correctly interpret the answers that reveal the correct problems.
Answering these questions requires getting key individuals to look closely at what they each want to accomplish individually and companywide. This process takes thought and reflection by management. Starting this type of thought process makes management focus on its individual needs and then integrate them into the overall needs of the organization. Many times, individuals are not overtly aware of how solving their problems impacts the other divisions within their company. Bringing these individuals together and addressing the problems forces them to look at their problems as total organizational problems.