- Management Reference Guide
- Table of Contents
- Introduction
- Strategic Management
- Establishing Goals, Objectives, and Strategies
- Aligning IT Goals with Corporate Business Goals
- Utilizing Effective Planning Techniques
- Developing Worthwhile Mission Statements
- Developing Worthwhile Vision Statements
- Instituting Practical Corporate Values
- Budgeting Considerations in an IT Environment
- Introduction to Conducting an Effective SWOT Analysis
- IT Governance and Disaster Recovery, Part One
- IT Governance and Disaster Recovery, Part Two
- Customer Management
- Identifying Key External Customers
- Identifying Key Internal Customers
- Negotiating with Customers and Suppliers—Part 1: An Introduction
- Negotiating With Customers and Suppliers—Part 2: Reaching Agreement
- Negotiating and Managing Realistic Customer Expectations
- Service Management
- Identifying Key Services for Business Users
- Service-Level Agreements That Really Work
- How IT Evolved into a Service Organization
- FAQs About Systems Management (SM)
- FAQs About Availability (AV)
- FAQs About Performance and Tuning (PT)
- FAQs About Service Desk (SD)
- FAQs About Change Management (CM)
- FAQs About Configuration Management (CF)
- FAQs About Capacity Planning (CP)
- FAQs About Network Management
- FAQs About Storage Management (SM)
- FAQs About Production Acceptance (PA)
- FAQs About Release Management (RM)
- FAQs About Disaster Recovery (DR)
- FAQs About Business Continuity (BC)
- FAQs About Security (SE)
- FAQs About Service Level Management (SL)
- FAQs About Financial Management (FN)
- FAQs About Problem Management (PM)
- FAQs About Facilities Management (FM)
- Process Management
- Developing Robust Processes
- Establishing Mutually Beneficial Process Metrics
- Change Management—Part 1
- Change Management—Part 2
- Change Management—Part 3
- Audit Reconnaissance: Releasing Resources Through the IT Audit
- Problem Management
- Problem Management–Part 2: Process Design
- Problem Management–Part 3: Process Implementation
- Business Continuity Emergency Communications Plan
- Capacity Planning – Part One: Why It is Seldom Done Well
- Capacity Planning – Part Two: Developing a Capacity Planning Process
- Capacity Planning — Part Three: Benefits and Helpful Tips
- Capacity Planning – Part Four: Hidden Upgrade Costs and
- Improving Business Process Management, Part 1
- Improving Business Process Management, Part 2
- 20 Major Elements of Facilities Management
- Major Physical Exposures Common to a Data Center
- Evaluating the Physical Environment
- Nightmare Incidents with Disaster Recovery Plans
- Developing a Robust Configuration Management Process
- Developing a Robust Configuration Management Process – Part Two
- Automating a Robust Infrastructure Process
- Improving High Availability — Part One: Definitions and Terms
- Improving High Availability — Part Two: Definitions and Terms
- Improving High Availability — Part Three: The Seven R's of High Availability
- Improving High Availability — Part Four: Assessing an Availability Process
- Methods for Brainstorming and Prioritizing Requirements
- Introduction to Disk Storage Management — Part One
- Storage Management—Part Two: Performance
- Storage Management—Part Three: Reliability
- Storage Management—Part Four: Recoverability
- Twelve Traits of World-Class Infrastructures — Part One
- Twelve Traits of World-Class Infrastructures — Part Two
- Meeting Today's Cooling Challenges of Data Centers
- Strategic Security, Part One: Assessment
- Strategic Security, Part Two: Development
- Strategic Security, Part Three: Implementation
- Strategic Security, Part Four: ITIL Implications
- Production Acceptance Part One – Definition and Benefits
- Production Acceptance Part Two – Initial Steps
- Production Acceptance Part Three – Middle Steps
- Production Acceptance Part Four – Ongoing Steps
- Case Study: Planning a Service Desk Part One – Objectives
- Case Study: Planning a Service Desk Part Two – SWOT
- Case Study: Implementing an ITIL Service Desk – Part One
- Case Study: Implementing a Service Desk Part Two – Tool Selection
- Ethics, Scandals and Legislation
- Outsourcing in Response to Legislation
- Supplier Management
- Identifying Key External Suppliers
- Identifying Key Internal Suppliers
- Integrating the Four Key Elements of Good Customer Service
- Enhancing the Customer/Supplier Matrix
- Voice Over IP, Part One — What VoIP Is, and Is Not
- Voice Over IP, Part Two — Benefits, Cost Savings and Features of VoIP
- Application Management
- Production Acceptance
- Distinguishing New Applications from New Versions of Existing Applications
- Assessing a Production Acceptance Process
- Effective Use of a Software Development Life Cycle
- The Role of Project Management in SDLC— Part 2
- Communication in Project Management – Part One: Barriers to Effective Communication
- Communication in Project Management – Part Two: Examples of Effective Communication
- Safeguarding Personal Information in the Workplace: A Case Study
- Combating the Year-end Budget Blitz—Part 1: Building a Manageable Schedule
- Combating the Year-end Budget Blitz—Part 2: Tracking and Reporting Availability
- References
- Developing an ITIL Feasibility Analysis
- Organization and Personnel Management
- Optimizing IT Organizational Structures
- Factors That Influence Restructuring Decisions
- Alternative Locations for the Help Desk
- Alternative Locations for Database Administration
- Alternative Locations for Network Operations
- Alternative Locations for Web Design
- Alternative Locations for Risk Management
- Alternative Locations for Systems Management
- Practical Tips To Retaining Key Personnel
- Benefits and Drawbacks of Using IT Consultants and Contractors
- Deciding Between the Use of Contractors versus Consultants
- Managing Employee Skill Sets and Skill Levels
- Assessing Skill Levels of Current Onboard Staff
- Recruiting Infrastructure Staff from the Outside
- Selecting the Most Qualified Candidate
- 7 Tips for Managing the Use of Mobile Devices
- Useful Websites for IT Managers
- References
- Automating Robust Processes
- Evaluating Process Documentation — Part One: Quality and Value
- Evaluating Process Documentation — Part Two: Benefits and Use of a Quality-Value Matrix
- When Should You Integrate or Segregate Service Desks?
- Five Instructive Ideas for Interviewing
- Eight Surefire Tips to Use When Being Interviewed
- 12 Helpful Hints To Make Meetings More Productive
- Eight Uncommon Tips To Improve Your Writing
- Ten Helpful Tips To Improve Fire Drills
- Sorting Out Today’s Various Training Options
- Business Ethics and Corporate Scandals – Part 1
- Business Ethics and Corporate Scandals – Part 2
- 12 Tips for More Effective Emails
- Management Communication: Back to the Basics, Part One
- Management Communication: Back to the Basics, Part Two
- Management Communication: Back to the Basics, Part Three
- Asset Management
- Managing Hardware Inventories
- Introduction to Hardware Inventories
- Processes To Manage Hardware Inventories
- Use of a Hardware Inventory Database
- References
- Managing Software Inventories
- Business Continuity Management
- Ten Lessons Learned from Real-Life Disasters
- Ten Lessons Learned From Real-Life Disasters, Part 2
- Differences Between Disaster Recovery and Business Continuity , Part 1
- Differences Between Disaster Recovery and Business Continuity , Part 2
- 15 Common Terms and Definitions of Business Continuity
- The Federal Government’s Role in Disaster Recovery
- The 12 Common Mistakes That Cause BIAs To Fail—Part 1
- The 12 Common Mistakes That Cause BIAs To Fail—Part 2
- The 12 Common Mistakes That Cause BIAs To Fail—Part 3
- The 12 Common Mistakes That Cause BIAs To Fail—Part 4
- Conducting an Effective Table Top Exercise (TTE) — Part 1
- Conducting an Effective Table Top Exercise (TTE) — Part 2
- Conducting an Effective Table Top Exercise (TTE) — Part 3
- Conducting an Effective Table Top Exercise (TTE) — Part 4
- The 13 Cardinal Steps for Implementing a Business Continuity Program — Part One
- The 13 Cardinal Steps for Implementing a Business Continuity Program — Part Two
- The 13 Cardinal Steps for Implementing a Business Continuity Program — Part Three
- The 13 Cardinal Steps for Implementing a Business Continuity Program — Part Four
- The Information Technology Infrastructure Library (ITIL)
- The Origins of ITIL
- The Foundation of ITIL: Service Management
- Five Reasons for Revising ITIL
- The Relationship of Service Delivery and Service Support to All of ITIL
- Ten Common Myths About Implementing ITIL, Part One
- Ten Common Myths About Implementing ITIL, Part Two
- Characteristics of ITIL Version 3
- Ten Benefits of itSMF and its IIL Pocket Guide
- Translating the Goals of the ITIL Service Delivery Processes
- Translating the Goals of the ITIL Service Support Processes
- Elements of ITIL Least Understood, Part One: Service Delivery Processes
- Case Study: Recovery Reactions to a Renegade Rodent
- Elements of ITIL Least Understood, Part Two: Service Support
- Case Studies
- Case Study — Preparing for Hurricane Charley
- Case Study — The Linux Decision
- Case Study — Production Acceptance at an Aerospace Firm
- Case Study — Production Acceptance at a Defense Contractor
- Case Study — Evaluating Mainframe Processes
- Case Study — Evaluating Recovery Sites, Part One: Quantitative Comparisons/Natural Disasters
- Case Study — Evaluating Recovery Sites, Part Two: Quantitative Comparisons/Man-made Disasters
- Case Study — Evaluating Recovery Sites, Part Three: Qualitative Comparisons
- Case Study — Evaluating Recovery Sites, Part Four: Take-Aways
- Disaster Recovery Test Case Study Part One: Planning
- Disaster Recovery Test Case Study Part Two: Planning and Walk-Through
- Disaster Recovery Test Case Study Part Three: Execution
- Disaster Recovery Test Case Study Part Four: Follow-Up
- Assessing the Robustness of a Vendor’s Data Center, Part One: Qualitative Measures
- Assessing the Robustness of a Vendor’s Data Center, Part Two: Quantitative Measures
- Case Study: Lessons Learned from a World-Wide Disaster Recovery Exercise, Part One: What Did the Team Do Well
- (d) Case Study: Lessons Learned from a World-Wide Disaster Recovery Exercise, Part Two
In the first two installments of this four-part series on evaluating disaster recovery sites I discussed the quantitative analysis that I performed in this case study. In this third part, I discuss the qualitative analysis that I conducted for this evaluation. The main reason for doing both types of analyses is to provide the objective results of the purely numerical comparisons with the more subjective results shown in this segment.
Table 1 summarizes the overall qualitative comparisons. The order of the 12 entries follows the rankings of the quantitative analysis, but is not intended to imply that the rankings of the qualitative analysis necessarily followed those of the quantifiable values. For each of the 12 areas studied, we identified what we believed were the primary advantages and disadvantages of each alternative site. We then factored those pro's and con's into our recommendations.
My client asked me to recommend not just one recovery site but three. This is not uncommon in that many executives prefer to have alternatives from which to make their final selection. Both types of analyses, quantitative and qualitative, pointed to having Phoenix as our number one choice. Las Vegas and Denver were closely ranked as the second and third choices. Because the top three choices were so close, our recommendation for a disaster recovery site was for any one of these three, which is what executive management had asked for in the first place: three alternative sites. The final selection was made by the Chief Executive Officer who elected to go with Denver as his choice.
In part four of this series I summarize the seven key take-aways that I believe managers can best use to their advantage when evaluating alternative disaster recovery sites.
Table 1 Overall Qualitative Comparison
|
City (Points) |
Advantages |
Disadvantages |
|
Phoenix (163) |
- Favorable weather - Low likelihood of terrorists - Low cost of living - Close to So. Cal. for travel - Low housing costs |
- Likelihood of thunderstorms - On same electrical grid - Low excess of electricity - Occasional heat waves - May be too close to So. Cal for regional disasters |
|
Las Vegas (157) |
- Favorable weather - Low cost of living - Close to So. Cal. for travel - Low housing costs - Very stable electrical power |
- Likelihood of floods - On same electrical grid - Low excess of electricity - Occasional heat waves - May be too close to So. Cal for regional disasters - Some likelihood of terrorists |
|
Denver (155) |
- Low likelihood of terrorists - Very stable electrical power - Very secure location - Very few natural disasters - Low humidity - Far enough away to avoid effects of regional disasters |
- Snow, ice and freezing temperatures - On same electrical grid - Low excess of electricity - Distance may hinder business staff recovery |
|
Jacksonville (144) |
- Low likelihood of terrorists - Low cost of living - Low housing costs - On separate power grid - Far enough away to avoid effects of regional disasters |
- Threats of hurricanes, high winds and thunderstorms - Low excess of electricity - Relatively high number of electrical disturbances - Low excess of electricity - Distance may hinder business staff recovery |
|
Atlanta (144) |
- Very few natural disasters - Low humidity - Far enough away to avoid effects of regional disasters |
- Occasional high winds - Low excess of electricity - Distance may hinder business staff recovery |
|
Northern California (138) |
- Favorable weather - Close to So. Cal. for travel |
- Prone to earthquakes - On same electrical grid - Low excess of electricity - Some likelihood of terrorists - May be too close to So. Cal for regional disasters - Relatively high number of electrical disturbances |
|
City (Points) |
Advantages |
Disadvantages |
|
Southern California (129) |
- Favorable weather - Close to primary facility to reduce travel and logistics problems for technical support and business staff |
- Prone to earthquakes - On same electrical grid - Low excess of electricity - Some likelihood of terrorists - Too close for regional disasters |
|
White Plains (122) |
- Very few natural disasters - On separate power grid - Far enough away to avoid effects of regional disasters |
- Considerable rainfall - Some likelihood of terrorists - Relatively high number of electrical disturbances - Distance may hinder business staff recovery |
|
Dallas (121) |
- Much excess electricity - Low likelihood of terrorists - Low housing costs - Very stable electrical power - On separate power grid - Far enough away to avoid effects of regional disasters |
- Likelihood of tornadoes and high winds - Likelihood of thunderstorms and hailstorms - Distance may hinder business staff recovery |
|
Rolling Meadows (109) |
- Very stable electrical power - On separate electrical grid - Much excess electricity - Far enough away to avoid effects of regional disasters |
- Occasional high winds - Snow, ice and freezing temperatures - Some likelihood of terrorists - High humidity - Distance may hinder business staff recovery |
|
St. Louis (108) |
- Low cost of living - Very stable electrical power - On separate electrical grid - Far enough away to avoid effects of regional disasters |
- Occasional floods - Hailstorms and thunderstorms - Snow, ice and freezing temperatures - Some likelihood of terrorists - High humidity - Distance may hinder business staff recovery |
|
Kansas City (102) |
- Low likelihood of terrorists - Low cost of living - Low housing costs - Stable electrical power - On separate electrical grid - Far enough away to avoid effects of regional disasters |
- Likely floods and tornadoes - Hailstorms and thunderstorms - Snow, ice and freezing temperatures - Low excess electricity - High humidity - Distance may hinder business staff recovery |