This chapter is from the book
This chapter is from the book
This chapter is from the book
Summary
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Most project teams consider only a single type of user. This leads to software that ignores the needs of at least some user types.
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To avoid writing all stories from the perspective of a single user, identify the different user roles who will interact with the software.
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By defining relevant attributes for each user role, you can better see the differences between roles.
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Some user roles benefit from being described by personas. A persona is an imaginary representation of a user role. The persona is given a name, a face, and enough relevant details to make them seem real to the project members.
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For some applications, extreme characters may be helpful in looking for stories that would otherwise be missed.