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Summary
From a technological perspective, your organization should be able to communicate in a disaster. In addition to the 4Ci benefits afforded by today's technology, the serious contingency planner should look for services to ensure that inbound calls from customers function appropriately after a catastrophic event. In part 2 of this series, we'll concentrate on inbound call-recovery services, from the standpoint of the large enterprise user.
Good luck, and happy planning!
In addition to his work with his own two companies, TelLAWCom Labs Inc. and b4Ci, Inc., Leo A. Wrobel is honored to have been elected president of the Networking and Systems Professionals Association (NaSPA) a not-for-profit company concentrating on the needs of tens of thousands of members since 1986. NaSPA specializes in career development, employment, information technology, and disaster recovery. Contact Leo at 214-888-1300 or email leo@b4ci.com.
Sharon M. (Ford) Wrobel conducted extensive publishing and regulatory research for her former employer (a nationwide telephone company), a function she continues today as vice president of business development for b4Ci, Inc. Sharon was a major content contributor to Leo's book Business Resumption Planning, Second Edition (Auerback Publications, 2008), and coauthored his latest book, Disaster Recovery for Communications and Critical Infrastructure (Artech House Books, publishing in 2009). She published more than a dozen trade articles in 2008 alone. Sharon attended the University of Maryland and El Centro College in Dallas, where she trained as a registered nurse before joining Leo in his businesses. Sharon also served honorably as a public official, accepting appointments to the city's Planning and Zoning Commission and Historical Commission. She can be reached at sharon@b4ci.com.