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Getting Support for Your BIOS

Although BIOSes are developed by just a handful of companies (IBM, Compaq, and Acer develop for their own systems, and Phoenix, AMI, and Award for others and for "clone" motherboards), each BIOS is unique to the motherboard it's matched with. Therefore, for specific help with your BIOS (errors, configuring, troubleshooting), your best bet is to go back to the system or motherboard maker.

The relationship of BIOS makers and motherboard makers is similar to the difference between standard and custom vans.

A standard van is sold by a dealer who is associated with the van maker. This is similar to the situation with Compaq, IBM, or Acer PCs: The same company makes both the PC and its BIOS.

A custom van has been modified from a "bare-bones" cargo van and sold by a third-party company. If you're having problems with the van, it's no longer the van that Ford or Daimler/Chrysler produced. You must go back to the custom van maker for help. This is the situation with Phoenix, AMI, and Award BIOSes; they have been modified by the system and motherboard makers. The BIOS makers' Web sites can provide general help, but not the specifics of your system, because the BIOS is no longer their product after it goes on a motherboard.

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Collection and Use of Information


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Other Collection and Use of Information


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Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

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Security


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children


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Marketing


Pearson may send or direct marketing communications to users, provided that

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Correcting/Updating Personal Information


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Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


Pearson may disclose personal information, as follows:

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Links


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Requests and Contact


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Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020