␡
- 1.1 Building a Site from Scratch
- 1.2 Growing a Small Site
- 1.3 Going Global
- 1.4 Replacing Services
- 1.5 Moving a Data Center
- 1.6 Moving to/Opening a New Building
- 1.7 Handling a High Rate of Office Moves
- 1.8 Assessing a Site (Due Diligence)
- 1.9 Dealing with Mergers and Acquisitions
- 1.10 Coping with Frequent Machine Crashes
- 1.11 Surviving a Major Outage or Work Stoppage
- 1.12 What Tools Should Every SA Team Member Have?
- 1.13 Ensuring the Return of Tools
- 1.14 Why Document Systems and Procedures?
- 1.15 Why Document Policies?
- 1.16 Identifying the Fundamental Problems in the Environment
- 1.17 Getting More Money for Projects
- 1.18 Getting Projects Done
- 1.19 Keeping Customers Happy
- 1.20 Keeping Management Happy
- 1.21 Keeping SAs Happy
- 1.22 Keeping Systems from Being Too Slow
- 1.23 Coping with a Big Influx of Computers
- 1.24 Coping with a Big Influx of New Users
- 1.25 Coping with a Big Influx of New SAs
- 1.26 Handling a High SA Team Attrition Rate
- 1.27 Handling a High User-Base Attrition Rate
- 1.28 Being New to a Group
- 1.29 Being the New Manager of a Group
- 1.30 Looking for a New Job
- 1.31 Hiring Many New SAs Quickly
- 1.32 Increasing Total System Reliability
- 1.33 Decreasing Costs
- 1.34 Adding Features
- 1.35 Stopping the Hurt When Doing This
- 1.36 Building Customer Confidence
- 1.37 Building the Teams Self-Confidence
- 1.38 Improving the Teams Follow-Through
- 1.39 Handling an Unethical or Worrisome Request
- 1.40 My Dishwasher Leaves Spots on My Glasses
- 1.41 Protecting Your Job
- 1.42 Getting More Training
- 1.43 Setting Your Priorities
- 1.44 Getting All the Work Done
- 1.45 Avoiding Stress
- 1.46 What Should SAs Expect from Their Managers?
- 1.47 What Should SA Managers Expect from Their SAs?
- 1.48 What Should SA Managers Provide to Their Boss?
This chapter is from the book
This chapter is from the book
This chapter is from the book
This chapter is from the book
1.33 Decreasing Costs
- Decrease costs by centralizing some services—Chapter 21.
- Review your maintenance contracts. Are you still paying for machines that are no longer critical servers? Are you paying high maintenance on old equipment that would be cheaper to replace?—Section 4.1.4.
- Reduce running costs, such as remote access, through outsourcing—Chapter 27 and Section 21.2.2.
- Determine whether you can reduce the support burden through standards and/or automation?—Chapter 3.
- Try to reduce support overhead through applications training for customers or better documentation.
- Try to distribute costs more directly to the groups that incur them, such as maintenance charges, remote access charges, special hardware, high-bandwidth use of wide-area links—Section 30.1.2.
- Determine whether people are not paying for the services you provide. If people aren’t willing to pay for the service, it isn’t important.
- Take control of the ordering process and inventory for incidental equipment such as replacement mice, minihubs, and similar. Do not let customers simply take what they need or direct your staff to order it.