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Summary
This three-part series offered a brief look at the new version 3 of ITIL. Part 1 discussed the service management lifecycle and the "Service Strategy" book of the five-book library that comprises version 3. Part 2 reviewed the "Service Design" and "Service Transition" books. Part 3 examined the remaining two books, "Service Operation" and "Continual Service Improvement."
The key point to take away from this series is that ITIL is around to stay, and is committed to improvements as it matures. The original version of ITIL was born in 1989, almost 20 years ago, and limited to the UK. In a little over 10 years, it had become a worldwide de facto standard for infrastructure process management excellence. With version 3, thousands of suggested improvements have been incorporated into ITIL to make more timely, effective, and practical to implement. Whether you’re an ITIL veteran or a novice, it’s worth looking into how ITIL version 3 can benefit you and your shop. Even if you decide not to pursue ITIL at this time, examining its framework will help to improve your ability to assess the quality of your current infrastructure environment.