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Thank God It's Monday!: How to Create a Workplace You and Your Customers Love
- By Roxanne Emmerich
- Published Apr 8, 2009 by FT Press.
Book
- This product currently is not for sale.
About
Features
Complete system for driving breakthrough performance by making your workplace, and your customer's experience, more fun
Description
- Copyright 2009
- Edition: 1st
- Book
- ISBN-10: 0-13-815805-3
- ISBN-13: 978-0-13-815805-7
Thank God It’s Monday! is about loving what you’re doing and creating massive results. Roxanne Emmerich introduces you to two CEOs: one desperately struggling to stay afloat and another who’s discovered a better route to growth and profitability. As you join them both on their journey, you’ll gain valuable insights for jumpstarting positive change from anywhere in the organization, replacing dysfunctional organizational behaviors with passion and creativity, overcoming setbacks and making vision and values actually work!
Whether you’re on the front line, in an office, or running the show, you’ll see how to:
• Replace dysfunctional behaviors with passion and creativity
• Overcome setbacks with a “bring it on” attitude
• Breathe results-generating life into vision and values
• Think big and make big things happen
Thank God It’s Monday! presents a unique approach that makes an impact on three groups at once:
• Employees discover how to win at work and love their work
• Companies turn around results quickly and profoundly
• Customers experience a powerful and visible commitment to their success
You will shift from a “why we can’t” to a “how we can” workplace...in one day! Your customers will go crazy about you. You will find yourself loving to go to work where everyone exclaims, Thank God It’s Monday!
Sample Content
Online Sample Chapters
Introduction to "Thank God It's Monday!"
Sample Pages
Download the sample pages (includes Chapter 1 and Index)
Table of Contents
Introduction 1
Part I A Problem…or an Opportunity?
Chapter 1 “Thank God It’s Monday” 5
Chapter 2 There Really ARE Good Places to Work 9
Chapter 3 But I’ve Got a Business to Run 17
Chapter 4 Who Can Take Action–Everyone! 25
Part II Rock Your World: Initiating Change
Chapter 5 Shifting a Company’s Gears: The Unreasonable Premise 31
Chapter 6 Tales from the Trenches: Front-Line Workers Who Can Think Big 41
Chapter 7 Vision it Possible 49
Chapter 8 Commit to Your Commitments 57
Chapter 9 Have Yourself a Kick-Butt Kick-Off 63
Chapter 10 Hooplas & High Fives & Cheerleading: The Everyday Celebration 71
Chapter 11 Hooplas & High Fives & Cheerleading: The Ongoing Everyday Celebration 75
Chapter 12 Measure Everything! 81
Part III The “How To” Toolbox for Making Any Workplace Better
Chapter 13 Get a Brand New Attitude 91
Chapter 14 Enthusiasm: Light That Fire in Your Belly 99
Chapter 15 Life Balance: Show Up Fully No Matter Where You Are 103
Chapter 16 Values as Your True North 111
Chapter 17 Bravely Go Beyond the Job Description 115
Chapter 18 Giving: Ignited Spirits Through Profound Service 119
Part IV Obstacles…or Minor Speed Bumps? Clear the Road Blocks and Saboteurs:
Ground Rules to Keep Dark Moments in the Past from Poisoning the Glorious Future
Chapter 19 What We Have Here is a Failure to Communicate…Clearly 129
Chapter 20 Vanish the Energy Vampires 135
Chapter 21 Bust the Baditudes 141
Chapter 22 Better off Somewhere Else? Get on the Happy Bus…or Get off the Bus 149
Chapter 23 Gossip: The Hurt that Never Heals 153
Chapter 24 Understanding Perspective: Always Being Right Can Be Wrong 159
Chapter 25 Clean Up Your Messes and Mistakes: Restore Trust 163
Epilogue One Last Thing 167
Index 171